Change Registered Information (Address, Seal, Signature, etc.)

Please choose the procedure you would like to perform.

Address Change

Change Phone Number

Change Account Holder Name

Please answer each question.

Q. Does your current address or new address include an address overseas?

Yes

Please answer each question.

Q. Does your current address or new address include an address overseas?

Yes

Q. Do you have a mutual fund account with us?

Yes

Please answer each question.

Q. Does your current address or new address include an address overseas?

Yes

Address Change (overseas)

Note

If you are not extending your "Period of Stay" as you are leaving Japan to return to your home country or relocating to another country, we ask you to close your account before you do so. Refer to Account Closure.

Procedures

By mail

STEP 1

Download and print out the form(s) below. Fill it out and place your signature/seal. If you have not registered signature or seal, see here for details.

Address Change Request Form/Residential Status Change Request Form (Resident/Non-Resident Change)

*You can type in information on the PDF form except Name (Account Holder), which must be handwritten by yourself.

The following customers must download the additional documents and submit them to us together with the above form(s).

Customers whose current or new address includes an address in the U.S.

*About documents you are required to submit for address change that includes an address in the U.S., please check "Request for Confirmation of Status under U.S. Tax Laws and Submission of Documents".

STEP 2

Send the completed form to us by postal mail. If you are required to submit an identification verification document or other document(s), enclose such document(s) with the form.

Use Address Label below when sending the form to us.

Address Label

When you put a stamp on an envelope to send us the form instead of using Address Label
SMBC Trust Bank Ltd. Operation Center
P.O. Box 31 Takanawa Post Office 108-8703

When you need to specify a non P.O. Box address (e.g. international courier service)
SMBC Operation Service Co., Ltd. Document Management Group
4th floor 3-4 Shibaura 4-chome Minato-ku, Tokyo 108-0023 Japan

*Do not send the form to us via fax or email.

Double check before you send us the form.

Have you filled out all the required fields, including your account number?
Have you made any corrections? (In case you need to correct any information, please cross it out with double lines along with your registered seal or registered signature next to it.)
(When the form includes a field requiring registered seal or registered signature) Have you used the registered seal or registered signature?
(When you are required to submit necessary documents) Have you enclosed necessary documents, such as your identification verification document?
Please note that you cannot use items like correction fluid and correction tape, or erasable ballpoint pens.
No customer copy will be returned for the form(s) enclosed. Before sending the form, please make sure to keep a copy of it for your own records.

STEP 3

Once we receive the form from you, it will take approximately 1 to 2 weeks to complete the process.

If you do not have a printer, please call us at the number below and ask an operator to send you the form by postal mail.

0120-110-330 (Toll-free within Japan)

Back to choose the procedure >

Please answer each question.

Q. Does your current address or new address include an address overseas?

Yes

Q. Do you have a mutual fund account with us?

Yes

Address Change within Japan, for mutual fund account holders

Note

"Apply for Token" and "Apply for GLOBAL PASS" via online banking are unavailable for approximately one week after the address change is complete.
SMBC Trust Bank Credit Card holders (PRESTIA Visa GOLD CARD or PRESTIA Visa PLATINUM CARD)
You need to separately notify Sumitomo Mitsui Credit Card Co. Ltd. of address change. Please contact phone number on the back side of your credit card (bottom left) for how to change your address with them.
Customers with an intermediary account for financial instruments
You must separately notify SMBC Nikko Securities Inc. about change of address. Please call PRESTIA Phone Investment to request an Address Change Request Form. When you call PRESTIA Phone Investment, please tell the operator whether you have already changed your address with SMBC Trust Bank.
Customers who have purchased an insurance product
You must separately notify the relevant insurance company about change of address. Please contact the underwriting insurance company and perform necessary procedures.

Procedures

By mail

STEP 1

Download and print out the form(s) below. Fill it out and place your signature/seal. If you have not registered signature or seal, see here for details.

Name or Address Change Request Form/Residential Status Change Request Form (for customers with a mutual fund account)
- *Japanese only

*You can type in information on the PDF form except Name (Account Holder), which must be handwritten by yourself.

The following customers must download the additional document and submit it to us together with the above form.

Customers who have not notified us about their My Number (individual number)

(For mutual fund account holders) Notification of My Number (Individual Number)
- *Japanese only
- Customers who want to also change the account holder's name
Seal/Signature Card

＊See here for sample for filling out the Seal/Signature Card.

If you have a cash card other than GLOBAL PASS, you need to switch your card to GLOBAL PASS. Please download and print out the application form for GLOBAL PASS from here, fill it out and send the application form to us together with the above forms. For details about GLOBAL PASS, please see here.

STEP 2

Send the completed form to us by postal mail. If you are required to submit an identification verification document or other document(s), enclose such document(s) with the form.

Use Address Label below when sending the form to us.

Address Label

When you put a stamp on an envelope to send us the form instead of using Address Label
SMBC Trust Bank Ltd. Operation Center
P.O. Box 31 Takanawa Post Office 108-8703

When you need to specify a non P.O. Box address (e.g. international courier service)
SMBC Operation Service Co., Ltd. Document Management Group
4th floor 3-4 Shibaura 4-chome Minato-ku, Tokyo 108-0023 Japan

*Do not send the form to us via fax or email.

Double check before you send us the form.

Have you filled out all the required fields, including your account number?
Have you made any corrections? (In case you need to correct any information, please cross it out with double lines along with your registered seal or registered signature next to it.)
(When the form includes a field requiring registered seal or registered signature) Have you used the registered seal or registered signature?
(When you are required to submit necessary documents) Have you enclosed necessary documents, such as your identification verification document?
Please note that you cannot use items like correction fluid and correction tape, or erasable ballpoint pens.
No customer copy will be returned for the form(s) enclosed. Before sending the form, please make sure to keep a copy of it for your own records.

STEP 3

Once we receive the form from you, it will take approximately 1 to 2 weeks to complete the process.

If you do not have a printer, please call us at the number below and ask an operator to send you the form by postal mail.

0120-110-330 (Toll-free within Japan)

Back to choose the procedure >

Please answer each question.

Q. Does your current address or new address include an address overseas?

Yes

Q. Do you have a mutual fund account with us?

Yes

Address Change within Japan, for non-mutual fund account holders

Note

"Apply for Token" and "Apply for GLOBAL PASS" via online banking are unavailable for approximately one week after the address change is complete.
SMBC Trust Bank Credit Card holders (PRESTIA Visa GOLD CARD or PRESTIA Visa PLATINUM CARD)
You need to separately notify Sumitomo Mitsui Credit Card Co. Ltd. of address change. Please contact phone number on the back side of your credit card (bottom left) for how to change your address with them.
Customers with an intermediary account for financial instruments
You must separately notify SMBC Nikko Securities Inc. about change of address. Please call PRESTIA Phone Investment to request an Address Change Request Form. When you call PRESTIA Phone Investment, please tell the operator whether you have already changed your address with SMBC Trust Bank.
Customers who have purchased an insurance product
You must separately notify the relevant insurance company about change of address. Please contact the underwriting insurance company and perform necessary procedures.

Online procedure

Please use online banking to process online.

STEP 1

Sign on to online banking and go to "Other Services".
For details about the procedure, please see Help "Other Services".

Online banking

STEP 2

Register/check your registered mobile phone number in Japan and E-mail address.

STEP 3

Select the check box after you agree to the notices, and then click the Next button.
Enter the authentication code sent to your registered E-mail address into the device you are operating.

STEP 4

If you never registered your mobile device or changed the mobile device, press the "Mobile device registration(*)" button.
Access the URL on the SMS sent to you to authenticate your mobile device.

*Even if the Registration Status of mobile device is Registered, you may need to register your device if you are using a browser different from the one you used at the time of last registation of your mobile device.

STEP 5

Select "Address Change Request *Domestic Only", enter all the required information and press Submit. You are prompted to perform the authentication again on your registered mobile device.

STEP 6

A notification message of the receipt of your application will be sent to your registered E-mail address.

STEP 7

It will take approximately 1 week to complete the procedure. Upon completion of the procedure, a notification message will be sent to your registered E-mail address.
If the application needs revision or confirmation, an E-mail message requesting you to revise your application will be sent.

Other methods

By mail

STEP 1

Download and print out the form(s) below. Fill it out and place your signature/seal. If you have not registered signature or seal, see here for details.

Address Change Request Form/Residential Status Change Request Form (Resident/Non-Resident Change)

*You can type in information on the PDF form except Name (Account Holder), which must be handwritten by yourself.

STEP 2

Send the completed form to us by postal mail. If you are required to submit an identification verification document or other document(s), enclose such document(s) with the form.

Use Address Label below when sending the form to us.

Address Label

When you put a stamp on an envelope to send us the form instead of using Address Label
SMBC Trust Bank Ltd. Operation Center
P.O. Box 31 Takanawa Post Office 108-8703

When you need to specify a non P.O. Box address (e.g. international courier service)
SMBC Operation Service Co., Ltd. Document Management Group
4th floor 3-4 Shibaura 4-chome Minato-ku, Tokyo 108-0023 Japan

*Do not send the form to us via fax or email.

Double check before you send us the form.

Have you filled out all the required fields, including your account number?
Have you made any corrections? (In case you need to correct any information, please cross it out with double lines along with your registered seal or registered signature next to it.)
(When the form includes a field requiring registered seal or registered signature) Have you used the registered seal or registered signature?
(When you are required to submit necessary documents) Have you enclosed necessary documents, such as your identification verification document?
Please note that you cannot use items like correction fluid and correction tape, or erasable ballpoint pens.
No customer copy will be returned for the form(s) enclosed. Before sending the form, please make sure to keep a copy of it for your own records.

STEP 3

Once we receive the form from you, it will take approximately 1 to 2 weeks to complete the process.

If you do not have a printer, please call us at the number below and ask an operator to send you the form by postal mail.

0120-110-330 (Toll-free within Japan)

By phone

Back to choose the procedure >

Please answer each question.

Q. Is your registered address an overseas address?

Yes

Please answer each question.

Q. Is your registered address an overseas address?

Yes

Change Phone Number (overseas)

Note

If you are not extending your "Period of Stay" as you are leaving Japan to return to your home country or relocating to another country, we ask you to close your account before you do so. Refer to Account Closure.

Procedures

By mail

STEP 1

Download and print out the form(s) below. Fill it out and place your signature/seal. If you have not registered signature or seal, see here for details.

Address Change Request Form/Residential Status Change Request Form (Resident/Non-Resident Change)

*You can type in information on the PDF form except Name (Account Holder), which must be handwritten by yourself.

Customers whose current or new phone number includes a number in the U.S.

＊If your current or new registered phone number includes a number in the U.S., please check "Request for Confirmation of Status under U.S. Tax Laws and Submission of Documents" about documents you are required to submit.

STEP 2

Send the completed form(s) to us by postal mail. If you are required to submit an identification verification document or other document(s), enclose such document(s) with the form.

Use Address Label below when sending the form to us.

Address Label

When you put a stamp on an envelope to send us the form instead of using Address Label
SMBC Trust Bank Ltd. Operation Center
P.O. Box 31 Takanawa Post Office 108-8703

When you need to specify a non P.O. Box address (e.g. international courier service)
SMBC Operation Service Co., Ltd. Document Management Group
4th floor 3-4 Shibaura 4-chome Minato-ku, Tokyo 108-0023 Japan

*Do not send the form to us via fax or email.

Double check before you send us the form.

Have you filled out all the required fields, including your account number?
Have you made any corrections? (In case you need to correct any information, please cross it out with double lines along with your registered seal or registered signature next to it.)
(When the form includes a field requiring registered seal or registered signature) Have you used the registered seal or registered signature?
(When you are required to submit necessary documents) Have you enclosed necessary documents, such as your identification verification document?
Please note that you cannot use items like correction fluid and correction tape, or erasable ballpoint pens.
No customer copy will be returned for the form(s) enclosed. Before sending the form, please make sure to keep a copy of it for your own records.

STEP 3

Once we receive the form from you, it will take approximately 1 to 2 weeks to complete the process.

Back to choose the procedure >

Please answer each question.

Q. Is your registered address an overseas address?

Yes

Change Phone Number within Japan

Online procedure

Please use online banking to process online.

STEP 1

Sign on to online banking.

Online banking

STEP 2

Go to "eform - Change Phone Number" to change your phone number.

*You need a token for this procedure. If you do not have one, please apply for one or choose another method to change your phone number.
See here for how to apply for a token.

Other methods

By mail

STEP 1

Download and print out the form(s) below. Fill it out and place your signature/seal. If you have not registered signature or seal, see here for details.

Address Change Request Form/Residential Status Change Request Form (Resident/Non-Resident Change)

*You can type in information on the PDF form except Name (Account Holder), which must be handwritten by yourself.

STEP 2

Send the completed form(s) to us by postal mail. If you are required to submit an identification verification document or other document(s), enclose such document(s) with the form.

Use Address Label below when sending the form to us.

Address Label

When you put a stamp on an envelope to send us the form instead of using Address Label
SMBC Trust Bank Ltd. Operation Center
P.O. Box 31 Takanawa Post Office 108-8703

When you need to specify a non P.O. Box address (e.g. international courier service)
SMBC Operation Service Co., Ltd. Document Management Group
4th floor 3-4 Shibaura 4-chome Minato-ku, Tokyo 108-0023 Japan

*Do not send the form to us via fax or email.

Double check before you send us the form.

Have you filled out all the required fields, including your account number?
Have you made any corrections? (In case you need to correct any information, please cross it out with double lines along with your registered seal or registered signature next to it.)
(When the form includes a field requiring registered seal or registered signature) Have you used the registered seal or registered signature?
(When you are required to submit necessary documents) Have you enclosed necessary documents, such as your identification verification document?
Please note that you cannot use items like correction fluid and correction tape, or erasable ballpoint pens.
No customer copy will be returned for the form(s) enclosed. Before sending the form, please make sure to keep a copy of it for your own records.

STEP 3

Once we receive the form from you, it will take approximately 1 to 2 weeks to complete the process.

By phone

Back to choose the procedure >

Please answer each question.

Q. Have you registered your seal (signature) with us?

Yes

Please answer each question.

Q. Have you registered your seal (signature) with us?

Yes

Change Seal (Signature)

Procedures

By mail

STEP 1

Download and print out the form(s) below. Fill it out and place your signature/seal.

*The forms are "read-only" files. Please print them out, fill out the required fields and send them to us by postal mail.

*See here for a sample for filling out the Change Request (Others) and the Seal/Signature Card.

STEP 2

Send the completed form(s) to us by postal mail. If you are required to submit an identification verification document or other document(s), enclose such document(s) with the form.

Use Address Label below when sending the form to us.

Address Label

When you put a stamp on an envelope to send us the form instead of using Address Label
SMBC Trust Bank Ltd. Operation Center
P.O. Box 31 Takanawa Post Office 108-8703

When you need to specify a non P.O. Box address (e.g. international courier service)
SMBC Operation Service Co., Ltd. Document Management Group
4th floor 3-4 Shibaura 4-chome Minato-ku, Tokyo 108-0023 Japan

*Do not send the form to us via fax or email.

Double check before you send us the form.

Have you filled out all the required fields, including your account number?
Have you made any corrections? (In case you need to correct any information, please cross it out with double lines along with your registered seal or registered signature next to it.)
(When the form includes a field requiring registered seal or registered signature) Have you used the registered seal or registered signature?
(When you are required to submit necessary documents) Have you enclosed necessary documents, such as your identification verification document?
Please note that you cannot use items like correction fluid and correction tape, or erasable ballpoint pens.
No customer copy will be returned for the form(s) enclosed. Before sending the form, please make sure to keep a copy of it for your own records.

STEP 3

Once we receive the form from you, it will take approximately 1 to 2 weeks to complete the process.

If you do not have a printer, please call us at the number below and ask an operator to send you the form by postal mail.

0120-110-330 (Toll-free within Japan)

Back to choose the procedure >

Please answer each question.

Q. Have you registered your seal (signature) with us?

Yes

Register Seal (Signature)

Procedures

By mail

STEP 1

Download and print out the form(s) below. Fill it out and place your signature/seal.

*The form is a "read-only" file. Please print out the form, fill out the required fields and send it to us by postal mail.

Seal/Signature Card
- *See here for sample for filling out the Seal/Signature Card.
- *Please provide one of the documents listed on SEAL/SIGNATURE SAMPLE in addition to SEAL/SIGNATURE CARD if you have not registered your seal (signature) within 3 months since you opened the account.
Additional document(s) are required depending on when you opened the account with us. Download and print out necessary document(s) applicable and send it/them together with SEAL/SIGNATURE CARD.

Before January 1, 2017

Consent Form for Provision of Information Related to U.S. Tax Laws

January 1, 2017 to July 17, 2018

Consent Form for Provision of Information Related to U.S. Tax Laws
Self Certification under the "Common Reporting Standard" (New Account)

STEP 2

Send the completed form(s) to us by postal mail. If you are required to submit an identification verification document or other document(s), enclose such document(s) with the form.

Use Address Label below when sending the form to us.

Address Label

When you put a stamp on an envelope to send us the form instead of using Address Label
SMBC Trust Bank Ltd. Operation Center
P.O. Box 31 Takanawa Post Office 108-8703

When you need to specify a non P.O. Box address (e.g. international courier service)
SMBC Operation Service Co., Ltd. Document Management Group
4th floor 3-4 Shibaura 4-chome Minato-ku, Tokyo 108-0023 Japan

*Do not send the form to us via fax or email.

Double check before you send us the form.

Have you filled out all the required fields, including your account number?
Have you made any corrections? (In case you need to correct any information, please cross it out with double lines along with your registered seal or registered signature next to it.)
(When you are required to submit necessary documents) Have you enclosed necessary documents, such as your identification verification document?
Please note that you cannot use items like correction fluid and correction tape, or erasable ballpoint pens.
No customer copy will be returned for the form(s) enclosed. Before sending the form, please make sure to keep a copy of it for your own records.

STEP 3

Once we receive the form from you, it will take approximately 1 to 2 weeks to complete the process.

If you do not have a printer, please call us at the number below and ask an operator to send you the form by postal mail.

0120-110-330 (Toll-free within Japan)

Back to choose the procedure >

Please answer each question.

Q. Do you have a mutual fund account with us?

Yes

Please answer each question.

Q. Do you have a mutual fund account with us?

Yes

Change Account Holder Name for mutual fund account holders

Procedures

By mail

STEP 1

Download and print out the form(s) below. Fill it out and place your signature/seal.

Name or Address Change Request Form/Residential Status Change Request Form (Resident/Non-Resident Change) (For Mutual Fund Account Holders)
- *Japanese only

*You can type in information on the PDF form except Name (Account Holder), which must be handwritten by yourself.

Seal/Signature Card

*See here for sample for filling out the Seal/Signature Card.

The following customers must download additional document(s) and submit it to us together with the above form.

Customers who have not notified us about their My Number (individual number)

(For mutual fund account holders) Notification of My Number (Individual Number)
- *Japanese only

Customers who want to also change their registered address
See here and choose "Address Change" to check the necessary procedure.

If you have a cash card other than GLOBAL PASS, you need to switch your card to GLOBAL PASS. Please download and print out the application form for GLOBAL PASS from here, fill it out and send the application form to us together with the above forms. For details about GLOBAL PASS, please see here.

STEP 2

Send the completed form(s) to us by postal mail. If you are required to submit an identification verification document or other document(s), enclose such document(s) with the form.

Use Address Label below when sending the form to us.

Address Label

When you put a stamp on an envelope to send us the form instead of using Address Label
SMBC Trust Bank Ltd. Operation Center
P.O. Box 31 Takanawa Post Office 108-8703

When you need to specify a non P.O. Box address (e.g. international courier service)
SMBC Operation Service Co., Ltd. Document Management Group
4th floor 3-4 Shibaura 4-chome Minato-ku, Tokyo 108-0023 Japan

*Do not send the form to us via fax or email.

Double check before you send us the form.

Have you filled out all the required fields, including your account number?
Have you made any corrections? (In case you need to correct any information, please cross it out with double lines along with your registered seal or registered signature next to it.)
(When the form includes a field requiring registered seal or registered signature) Have you used the registered seal or registered signature?
(When you are required to submit necessary documents) Have you enclosed necessary documents, such as your identification verification document?
Please note that you cannot use items like correction fluid and correction tape, or erasable ballpoint pens.
No customer copy will be returned for the form(s) enclosed. Before sending the form, please make sure to keep a copy of it for your own records.

STEP 3

Once we receive the form from you, it will take approximately 1 to 2 weeks to complete the process.

If you do not have a printer, please call us at the number below and ask an operator to send you the form by postal mail.

0120-110-330 (Toll-free within Japan)

Back to choose the procedure >

Please answer each question.

Q. Do you have a mutual fund account with us?

Yes

Change Account Holder Name for non-mutual fund account holders

Procedures

By mail

STEP 1

Download and print out the form(s) below. Fill it out and place your signature/seal.

*The forms are "read-only" files. Please print them out, fill out the required fields and send them to us by postal mail.

*See here for a sample for filling out the Change Request of Account Holder's Name and the Seal/Signature Card.

If you have a cash card other than GLOBAL PASS, you need to switch your card to GLOBAL PASS. Please download and print out the application form for GLOBAL PASS from here, fill it out and send the application form to us together with the above forms. For details about GLOBAL PASS, please see here.

STEP 2

Send the completed form(s) to us by postal mail. If you are required to submit an identification verification document or other document(s), enclose such document(s) with the form.

Use Address Label below when sending the form to us.

Address Label

When you put a stamp on an envelope to send us the form instead of using Address Label
SMBC Trust Bank Ltd. Operation Center
P.O. Box 31 Takanawa Post Office 108-8703

When you need to specify a non P.O. Box address (e.g. international courier service)
SMBC Operation Service Co., Ltd. Document Management Group
4th floor 3-4 Shibaura 4-chome Minato-ku, Tokyo 108-0023 Japan

*Do not send the form to us via fax or email.

Double check before you send us the form.

Have you filled out all the required fields, including your account number?
Have you made any corrections? (In case you need to correct any information, please cross it out with double lines along with your registered seal or registered signature next to it.)
(When the form includes a field requiring registered seal or registered signature) Have you used the registered seal or registered signature?
(When you are required to submit necessary documents) Have you enclosed necessary documents, such as your identification verification document?
Please note that you cannot use items like correction fluid and correction tape, or erasable ballpoint pens.
No customer copy will be returned for the form(s) enclosed. Before sending the form, please make sure to keep a copy of it for your own records.

STEP 3

Once we receive the form from you, it will take approximately 1 to 2 weeks to complete the process.

If you do not have a printer, please call us at the number below and ask an operator to send you the form by postal mail.

0120-110-330 (Toll-free within Japan)

Back to choose the procedure >

Register Kana Name

Procedures

By mail

STEP 1

Download and print out the form(s) below. Fill it out and place your signature/seal. If you have not registered signature or seal, see here for details.

*The form is a "read-only" file. Please print out the form, fill out the required fields and send it to us by postal mail.

Kana Name Registration

STEP 2

Send the completed form(s) to us by postal mail. If you are required to submit an identification verification document or other document(s), enclose such document(s) with the form.

Use Address Label below when sending the form to us.

Address Label

When you put a stamp on an envelope to send us the form instead of using Address Label
SMBC Trust Bank Ltd. Operation Center
P.O. Box 31 Takanawa Post Office 108-8703

When you need to specify a non P.O. Box address (e.g. international courier service)
SMBC Operation Service Co., Ltd. Document Management Group
4th floor 3-4 Shibaura 4-chome Minato-ku, Tokyo 108-0023 Japan

*Do not send the form to us via fax or email.

Double check before you send us the form.

Have you filled out all the required fields, including your account number?
Have you made any corrections? (In case you need to correct any information, please cross it out with double lines along with your registered seal or registered signature next to it.)
(When the form includes a field requiring registered seal or registered signature) Have you used the registered seal or registered signature?
(When you are required to submit necessary documents) Have you enclosed necessary documents, such as your identification verification document?
Please note that you cannot use items like correction fluid and correction tape, or erasable ballpoint pens.
No customer copy will be returned for the form(s) enclosed. Before sending the form, please make sure to keep a copy of it for your own records.

STEP 3

Once we receive the form from you, it will take approximately 1 to 2 weeks to complete the process.

If you do not have a printer, please call us at the number below and ask an operator to send you the form by postal mail.

0120-110-330 (Toll-free within Japan)

Back to choose the procedure >

Register/Update "Status of Residence" and "Period of Stay (Date of Expiration)"

Online procedure

Please use online banking to process online.

STEP 1

Sign on to online banking and go to "Other Services".
For details about the procedure, please see Help "Other Services".

Online banking

STEP 2

Register/check your registered mobile phone number in Japan and E-mail address.

STEP 3

Select the check box after you agree to the notices, and then click the Next button.
Enter the authentication code sent to your registered E-mail address into the device you are operating.

STEP 4

If you never registered your mobile device or changed the mobile device, press the "Mobile device registration(*)" button.
Access the URL on the SMS sent to you to authenticate your mobile device.

*Even if the Registration Status of mobile device is Registered, you may need to register your device if you are using a browser different from the one you used at the time of last registation of your mobile device.

STEP 5

Select "Register or update "Status of Residence" and "Period of Stay"", enter all the required information and attach the image of your residence card (both side) and press Submit. You are prompted to perform the authentication again on your registered mobile device.
<Image files to upload>
File format: JPG, BMP, PNG, GIF and PDF format only
File size: Up to 25MB

STEP 6

A notification message of the receipt of your application will be sent to your registered E-mail address.

STEP 7

It will take approximately 1 week to complete the procedure. Upon completion of the procedure, a notification message will be sent to your registered E-mail address.
If the application needs revision or confirmation, an E-mail message requesting you to revise your application will be sent.

Other methods

By mail

STEP 1

Read "Confirmation of Your Status of Residence and Period of Stay", print out the request form from the link below and fill it out.

*The form is a "read-only" file. Please print out the form, fill out the required fields and send it to us by postal mail.

Change Request (Others)

*See here for a sample for filling out the Change Request (Others).

STEP 2

Send us the completed form by postal mail together with a copy of your residence card (both sides).

Use Address Label below when sending the form to us.

Address Label

When you put a stamp on an envelope to send us the form instead of using Address Label
SMBC Trust Bank Ltd. Operation Center
P.O. Box 31 Takanawa Post Office 108-8703

When you need to specify a non P.O. Box address (e.g. international courier service)
SMBC Operation Service Co., Ltd. Document Management Group
4th floor 3-4 Shibaura 4-chome Minato-ku, Tokyo 108-0023 Japan

*Do not send the form to us via fax or email.

Double check before you send us the form.

Have you filled out all the required fields, including your account number?
Have you made any corrections? (In case you need to correct any information, please cross it out with double lines along with your registered seal or registered signature next to it.)
(When the form includes a field requiring registered seal or registered signature) Have you used the registered seal or registered signature?
(When you are required to submit necessary documents) Have you enclosed necessary documents, such as your identification verification document?
Please note that you cannot use items like correction fluid and correction tape, or erasable ballpoint pens.
No customer copy will be returned for the form(s) enclosed. Before sending the form, please make sure to keep a copy of it for your own records.

STEP 3

Once we receive the form from you, it will take approximately 1 to 2 weeks to complete the process.

If you do not have a printer, please call us at the number below and ask an operator to send you the form by postal mail.

0120-110-330 (Toll-free within Japan)

Back to choose the procedure >