1. Approach

In order to appropriately protect and use personal information, we not only comply with this declaration but also continuously review and improve our management framework for and approach to the protection of personal information, so that we can properly keep the framework and approach in line with the advancement of computerization. Moreover, we conduct audits of the operating conditions of the framework and approach to maintain the accuracy and confidentiality of our customers' personal information.

2. Purposes to Use Personal Information

  1. We specify the purposes of using your personal information and use it only to the extent necessary for the achievement of the purposes unless otherwise prescribed in the Act. The purposes to use personal information are always available on our website. If you have any inquiry about the purposes, please contact one of our branches near you.
  2. If the Ordinance for Enforcement of the Banking Act or other laws limit the purposes to use specific personal information, we will not use such information for the purposes other than those permitted by the ordinance, etc.
  3. We will immediately cease using your personal information for direct marketing such as sending direct mail or telemarketing to you if so requested by you.

3. Appropriate Collection of Personal Information

We will collect personal information, using all proper and lawful means, and only to the extent necessary for the achievement of the purposes specified in 2. above.

4. Provision of Personal Information to a Third Party

We do not provide any customer's personal information to a third party without prior consent of the customer except where the provision is required by the Act. And we do not provide any customer's Individual Number to a third party except for the case restrictedly stated in the Act on the Use of Numbers to Identify a Specific Individual in the Administrative Procedure.

5. Security Measures

We take proper security measures to prevent your personal information from being lost, falsified, or leaked. In addition, education about the importance of protecting personal information is provided to all members of SMBC Trust Bank Ltd. who have access to personal information, and where personal information is given to outsourcing service providers, we supervise such providers appropriately.

6. Request for Disclosure

We properly and promptly respond to requests for disclosure made in accordance with the Act. If you wish to make such request, please call the relevant number shown in 7. below.

7. Inquiries

We properly and promptly respond to your opinions or requests regarding our handling of personal information. Please call the relevant number below if you have any opinion, request, inquiry, or complaint about our handling of personal information and security measures:

Contact Number for Inquiries about Your Personal Information

Business hours: 9:00-17:00 (excluding Saturdays, Sundays, public holidays, year-end and new-year holidays)

Certified Personal Information Protection Organizations

We are a member of the Trust Companies Association of Japan, the All Banks Personal Data Protection Council, the Japan Securities Dealers Association and the Japan Investment Advisers Association, which are all certified personal information protection organizations under the Act. Their complaints/consultation windows accept complaints and requests for advice regarding the handling of personal information by their members.

Trust Companies Association of Japan (Shintaku Sodansho)
http://www.shintaku-kyokai.or.jp/en/
Contact for complaints/requests for advice
Tel: (03) 6206-3988 or 0120-817335 (Toll-free)

All Banks Personal Data Protection Council
http://www.abpdpc.gr.jp/
Contact for complaints/requests for advice
Tel: (03) 5222-1700 or please contact your neighborhood Consumer Relations Office of the JBA

Personal Information Consultation Office of the Japan Securities Dealers Association
http://www.jsda.or.jp/en/
Contact for complaints/requests for advice
Tel: (03) 3667-8427

Japan Investment Advisers Association
http://www.jiaa.or.jp/index_e.html
Contact for complaints/requests for advice
Tel: (03) 3663-0505

8. Amendment

This privacy policy may be amended from time to time to reflect changes in the applicable laws and regulations. When such amendments are made, we will make the amended privacy policy available for perusal on this website and at the reception desk of our head office/ branches.

Our Handling of Personal Information

1. Purposes to Use Personal Information

We use your personal information pursuant to the Act on the Protection of Personal Information (Act No. 57 of May 30, 2003) for the following scope of businesses and only to the extent necessary for the achievement of the purposes to use personal information.
We use the personal credit information provided by a personal credit information agency and the sensitive information prescribed in the Guidelines for Protection of Personal Information in the Financial Sector (Announcement from Personal Information Protection Commission / Financial Services Agency No. 1 of 2017) only for the purposes limited by Article 13-6-6 and Article 13-6-7 of the Ordinance for Enforcement of the Banking Act.
We set the purposes to use personal information specifically so that our customers can understand them clearly, and we also strive to limit the purposes of use in accordance with the way to collect personal information. For example, we will use customers' answers to our questionnaires only for putting the answers together.

  1. Scope of Businesses
    • (1)Deposits, domestic exchange, money-changing, loans, foreign exchange, and other businesses ancillary to these businesses
    • (2)Sales of mutual funds or insurance, financial instrument intermediary business, trust business, corporate bond business, and other businesses that a bank can conduct under the law and businesses ancillary to these businesses.
    • (3)Other businesses that a bank is allowed to do (including those a bank may be authorized to conduct in the future)
  2. Purpose of Use
    • (1)Receipt of applications for financial products and services such as opening accounts for various financial products and transactions;
    • (2)Identification of a customer pursuant to the Act on Prevention of Transfer of Criminal Proceeds or confirmation/judgment of suitability of our products and services offered;
    • (3)Management of continuing transactions, such as due date control for deposits, loans, foreign exchange, or trust transactions etc.;
    • (4)Decisions or management of applications for loans or other continuous transactions;
    • (5)Decisions on the appropriateness of financial products and services in light of the suitability principles;
    • (6)Provision, for credit granting, of personal information to a third party such as a personal credit information agency to the extent necessary for proper business operations;
    • (7)Appropriate performing of outsourced operations, where all or part of the processing of personal information is outsourced by other enterprises;
    • (8)Exercising rights or fulfilling obligations in accordance with a law or an agreement with a customer;
    • (9)Research and development relating to financial products and services, through market research, data analysis, and questionnaires;
    • (10)Proposal of financial products and services by sending direct mail, etc.;
    • (11)Provision of information concerning products and services offered by our affiliates, etc.;
    • (12)Cancellation of transactions, and post-cancellation administration;
    • (13)Provision of information on a new account, product, seminar, etc. based on your request for information about or application for a new account, product, or seminar, and data analysis;
    • (14)Calling you at a pre-noticed number in case of an urgent matter;
    • (15)Maintenance and safety management of branches, ATMs, etc.;
    • (16)Ensuring that telephone banking will be appropriately conducted or that inquiries, etc. from customers will be appropriately handled;
    • (17)Other matters necessary for the appropriate and efficient performance of transactions with customers.

We disclose the above purposes by posting this privacy policy on our website, and by making hard copies available for perusal at the reception desk in all branch offices in Japan.
When we obtain personal information from a customer in writing for the execution of an agreement, we inform the customer of the purpose for which we will use the information, unless it is considered obvious in light of the circumstances of the information acquisition such as a deposit or remittance.
When we grant credit for such purposes as a mortgage loan, we inform the customer of the purposes for which we will use the customer's personal information and ask for his/her consent to the purposes.

2. Appropriate Collection of Personal Information

We may obtain your personal information in, for example, the following cases. In so doing, we acquire your personal information only to the extent necessary for the achievement of the purposes specified in 1. above, and by proper and lawful means.

  1. When you provide information by filling out a form such as an application for a deposit account and submitting it to SMBC Trust Bank Ltd. (the submission could be by hand by yourself, by input of data on a website by yourself, by telephone, etc.)
  2. When a third party such as a member of a local clearing house and personal credit information agency provides your personal information.

3. Handling of Sensitive Information

Regarding customer's sensitive information (which means the information defined by the Guidelines for Protection of Personal Information in the Financial Sector), we do not acquire, use and provide to a third party the information except for the cases mentioned in the Guidelines, including the cases pursuant to laws, regulations, or ordinances and based on the customer's consent to the extent necessary for performing services.

4. Accuracy of Personal Data

We strive to keep customer data accurate and up-to-date to the extent necessary for the achievement of the purposes of use. If any of your information changes, please inform us in writing.

5. About Disclosure Request

1. Contact Point SMBC Trust Bank Ltd.
2. Required Document Application form as prescribed by SMBC Trust Bank Ltd.
(Disclosure request form for personal information)
3. Identity Verification The method prescribed by SMBC Trust Bank Ltd.
(Checking identity verification documents, reconciliation of signature/seal impression, etc.)
4. Fee Disclosure request for basic information: 1,000 yen (tax exclusive)
The fee varies, depending on the disclosure items. Please contact us for details.
5. Notification Send to the registered address by mail
(As for a corporate client- related individual such an employee, send to the address written in the identification document)
6. Required lead time 1 week or more (depending on the disclosure items)
7. In Case of Proxy Submission of a power of attorney and verification of an identification document for the proxy will be required. Please contact us for details.
8. Purpose of using the personal information acquired during the course of disclosure request We will use the personal information we obtain during the course of the request for disclosure for investigations for the disclosure, verification of identity of the customer and his/her proxy, fee collection, and our response to the disclosure request.
9. Noncompliance We will not comply with the disclosure request if any of the following matters applies. If we decide not to disclose the relevant information, we will inform you of the decision with the reason. Even if we decide noncompliance, we will charge you the prescribed fee.
1.Where we cannot confirm your identity;
2.Where we cannot confirm your proxy's right to represent you;
3.Where the prescribed request document is flawed;
4.Where you fail to pay the relevant fee by the end of the prescribed payment period;
5.Where the information item requested is not included in the personal data held;
6.Where the disclosure could harm the life, body, property, or other rights or interests of yourself or a third party;
7.Where the disclosure could seriously impede the proper execution of our business;
8.Where the disclosure would violate other laws and regulations.

6. Provision and Use of Personal Information by Personal Credit Information Agencies and Their Members

  1. With regard to provision and use of personal information by personal credit information agencies, we have obtained the consent from our customers pursuant to Paragraph 1, Article 23 of the Act on the Protection of Personal Information through application forms, agreements, etc. as shown below:
    • (1)If your personal information is registered with personal credit information agencies of which SMBC Trust Bank Ltd. is a member as well as other personal credit information institutions affiliated with said agencies (including details of agreements, repayment conditions as registered by each member of the agencies and institutions, information on dishonored checks/notes that each such agency and institution registers, and bankruptcy, etc. on the official gazette), we may use your personal information for the purpose of making decisions on whether to give credit (in terms of repayment ability or the relocated address; provided, however, pursuant to Article 13-6-6 of the Ordinance for Enforcement of the Banking Act, usage of information on the repayment ability is limited to investigations of the repayment ability; hereinafter the same shall apply)
    • (2)The following personal information (including its historical records) are registered with personal credit information agencies of which SMBC Trust Bank Ltd. is a member, and the members of the agencies and other personal credit information institutions affiliated with said agencies use the information to make decisions on their own credit transactions.
      Registered Information Registration Period
      Personal information such as name, date of birth, sex, address (including whether mails are delivered to you), telephone number, company to work for, etc. As long as any piece of the information is registered.
      Agreement details such as the amount of debt, date of borrowing, date of final repayment (including facts such as delinquency, payment by subrogation, enforced collection, cancellation, and full repayment) During the term of the agreement and a period not more than 5 years from the date of termination of the agreement (from the date of the full repayment if the debt is not fully repaid)
      Date of access to the personal credit information agencies of which SMBC Trust Bank Ltd. is a member, contents of agreements or application, etc. A period not more than 1 year from the date of access
      Information on dishonoring of checks, etc. A period not more than 6 months from the dishonoring for the customer's 1st dishonoring; Not more than 5 years from the date of suspension of transactions with the relevant bank if the suspension is imposed on the customer
      Information on the official gazette A period not more than 10 years from the date of adjudication of bankruptcy
      The fact that the relevant matter is under investigation following a complaint about registered information The period of investigation
      Information declared by the customer that his/her ID material has been lost or stolen. A period not more than 5 years from the date of declaration.
  2. We jointly use personal data pursuant to Item 3, Paragraph 5, Article 23 of the Act on the Protection of Personal Information as shown below. As for the agreements entered into after the full enactment of the act (April 1, 2005), we have obtained the customers' consent as stated in (1) above.
    • (1)Personal Data Used Jointly
      Information published on the official gazette (name, address, fact and date of bankruptcy, etc.)
    • (2)Scope of Joint Users
      Members of the Japan Bankers Personal Credit Information Center (JBPCIC) and the Japanese Bankers' Association (JBA)
      (Note) JBPCIC is a personal credit information agency established and operated by the JBA. Its membership is as follows:
      • a.Full member of the JBA
      • b.Banks other than those categorized as a. above or financial institutions regarded as equivalent to banks by law
      • c.Governmental financial institutions and their equivalents
      • d.Credit guarantee associations established pursuant to the Credit
        Guarantee Association Act (Act No. 196 of August 10, 1953)
      • e.Corporations engaging in the credit-granting business for individuals and having been recommended by the members falling under a.-c. above
    • (3)Purpose of Use
      Determination by the members of JBPCIC for their own credit transactions
    • (4)Name of Entity Responsible for Management of Personal Data:
      The JBA
  3. In addition to the purposes above, the above-mentioned personal information may be mutually provided or used by personal credit information agencies and their members to the extent necessary for the protection and proper use of personal information, such as maintenance of its accuracy and recency, dealing with complaints, and monitoring by the personal credit information agencies of the status of their members' compliance with the agencies' rules.
  4. The personal credit information agencies of which SMBC Trust Bank Ltd. is a member are shown below. The criteria for membership of each agency, name of the members, etc. are published on their respective websites. Please note that disclosure to customers of the information registered with the agencies is made by the agencies themselves.

Japan Bankers Personal Credit Information Center
https://www.zenginkyo.or.jp/en/
1-3-1, Marunouchi, Chiyoda-ku, Tokyo 100-8216
Tel: 03-3214-5020
Its main members are financial institutions and their affiliates.

Japan Credit Information Reference Center Corp.
https://www.jicc.co.jp/english/
41-1, Kanda Higashimatsushitacho, Chiyoda-ku, Tokyo 101-0042
Tel: 0570-055-955
Main members are companies engaging in the credit-granting businesses such as money-lending, credit business, leasing business, guarantee business, financial institution-related business, etc.

Credit Information Center Corp.
https://www.cic.co.jp/en/
(Designated credit information agency under the Installment Sales Act)
Shinjuku First West 15F, 1-23-7, Nishi-Shinjuku, Shinjuku-ku, Tokyo 160-8375
Tel: 0120-810-414
Main members are companies engaging in credit businesses such as installment sales.

7. Outsourcing of Handling of Personal Information

We outsource handling of personal data to the extent necessary for the achievement of the purposes of using personal information in, for example, the cases shown below. When using outsourcing services, we select service providers appropriate for the handling of personal information, and appropriately supervise the providers as necessary to ensure appropriate handling and protection of outsourced personal information by the providers.

  1. Custody and management of securities, etc. in relation to our business activities and operations ancillary to those activities;
  2. Management of documents at external warehouses;
  3. Administration relating to sending of bank statements;
  4. Business operations relating to external transactions such as foreign exchange;
  5. Administration relating to sending of direct mail;
  6. Business operations relating to operations and maintenance of information systems.

8. Co-Use of Personal Information

  1. Joint use of information on bounced checks/notes
    We jointly use personal data as stated below.
    If we revise the way of the joint use, we will make the details of the revision in advance:
    • (1)Co-Use of Information on Dishonored Checks/Notes
      Name of the drawer (in case of a corporation, its name, name of its representative, and title of the representative); Trade name of the drawer, if any; Address (in case of a corporation, the location of the corporation, including the postal code); Name of the applicant for opening a current account (in case of a corporation, name of the corporation, name of its representative, title of the representative, and its trade name (if any)); Date of birth; Occupation; Capital (only where the drawer is a corporation); Type and face value of the note/check; Date of exchange (date of presentation); Paying bank (including its department or branch); Payee bank (including its department or branch); Reason for the dishonor; Date of suspension of transactions with the relevant bank; The clearing house in which the paying bank (branch) of the dishonored check/note participates and the bankers association to which the clearing house belongs.
    • (2)Scope of Co-Users
      Local clearing houses, financial institutions participating in local clearing houses, Japan Bankers Personal Credit Information Center established and operated by the Japanese Bankers Association, and each local bankers' association that is a special member of the JBA (including the reference center regarding those who are suspended from transactions that each local bankers' association has) (Please visit the JBA site
      https://www.zenginkyo.or.jp/en/
      for a list of co-users)
    • (3)Purpose of Joint Use
      Securement of smooth distribution of notes and checks and determination by financial institutions on credit transactions of their own.
    • (4)Name of Entity Responsible for Management of Personal Data
      The bankers association that has the clearing house of which the paying bank of the dishonored note/check is a member.
  2. Joint use by the Sumitomo Mitsui Financial Group
    We jointly use personal information in accordance with Article 23-5-3 of the Act on the Protection of Personal Information to strengthen cooperation with companies of the Sumitomo Mitsui Financial Group to provide various value-added products and services, and to enhance business and risk management for the overall group. Note that joint usage is limited to the necessary extent and carried out under a set platform so as not to unfairly hurt the interests of its clients. Aside from the Act to Protect Personal Information, we also handle the joint use of personal information in accordance with other laws, including the Financial Instruments and Exchange Law, or confidentiality obligation in individual contract, should they stipulate restrictions on joint usage.
    • (1)Personal information that is jointly used
      a. Information on attributes (client and family information including address, name, date of birth, workplace, occupation, title, telephone number and other contact information)
      b. Financial information (including income, expenses, assets, and liabilities)
      c. Information on transactions (including types of financial products and services, transaction amounts, contract dates, and transaction needs)
      d. Information essential to managing transactions (including number of branch where transaction was conducted, account number and other numbers used for management, transaction records, sequence of events, financing, and other information used to render decisions)
    • (2)Scope of joint usage
      The Sumitomo Mitsui Financial Group, and the consolidated subsidiaries and equity-method affiliates listed in its securities filings that have already made disclose in accordance with Article 23-5-3 of the Act on the Protection of Personal Information.
    • (3)Purpose of joint usage
      a. Planning and development of various financial products and services that meet client needs and individual recommendations and notifications to clients of these various financial products and services
      b. Proper execution as a group of business and risk management, including grasping and controlling various risks
    • (4)Name of entity responsible for managing personal information
      SMBC Trust Bank Ltd.
    • (5)Other
      Clients who no longer wish to receive direct mails, notifications, and other contact stemming from the joint use of this information, should call either of the following numbers and request they no longer be contacted. (For inquiries on the joint usage of customer information by the Sumitomo Mitsui Financial Group, call one of our customer service lines)
      03-4510-4300
      Business hours: 9:00-17:00 (excluding Saturdays, Sundays, public holidays, year-end and new-year holidays)

9. Certified Personal Information Protection Organization

SMBC Trust Bank Ltd. is a member of the following certified personal information protection organizations. They accept complaints/requests for advice regarding the handling of personal information by their members.

Trust Companies Association of Japan (Shintaku Sodansho)
http://www.shintaku-kyokai.or.jp/en/
Contact for complaints/requests for advice
Tel: (03) 6206-3988 or 0120-817335(Toll-free)

All Banks Personal Data Protection Council
http://www.abpdpc.gr.jp/
Contact for complaints/requests for advice
Tel: (03) 5222-1700 or please contact your neighborhood Consumer Relations Office of the JBA

Personal Information Consultation Office of the Japan Securities Dealers Association
http://www.jsda.or.jp/en/
Contact for complaints/requests for advice
Tel: (03) 3667-8427

Japan Investment Advisers Association
http://www.jiaa.or.jp/index_e.html
Contact for complaints/requests for advice
Tel: (03) 3663-0505

Our Handling of Specific Personal Information

In accordance with the "Act on the Use of Numbers to Identify a Specific Individual in the Administrative Procedure" (hereinafter referred to as "My Number Act"), etc., we treat your Individual Number and personal information that contains the number (collectively referred to as "Specific Personal Information") as follows:

1. Approach to Specific Personal Information

In handling the Specific Personal Information, we comply with applicable laws, regulations, guidelines, etc., and the "Declaration of Protection of Personal Information" and "Our Handling of Personal Information" that we established and disclosed, as well as our internal rules. Further, we will continuously review and improve the way of handling the Specific Personal Information.

2. Purposes to Use Specific Personal Information

In obtaining your Individual Number, we will notify or disclose the purpose(s) of use, and use it only to the extent necessary for the achievement of the purpose(s). We will not use your Individual Number for the purposes other than those permitted by the My Number Act. We may use your Individual Number for the following purposes:

  1. Preparation of legally-required documents on interest, etc.
  2. Preparation of legally-required documents on financial instrument transactions
  3. Processing of application/notification of accounts opening relating to financial instrument transactions
  4. Preparation of legally-required documents on securities agency operations
  5. Preparation of legally-required documents on life-insurance contracts, etc.
  6. Preparation of legally-required documents on nonlife-insurance contracts, etc.
  7. Preparation of legally-required documents on payment for transfer of equities or trust beneficiary interests
  8. Preparation of legally-required documents on futures trading
  9. Preparation of legally-required documents on trading of gold ingots, etc.
  10. Processing of application of tax-exempt savings system
  11. Preparation of legally-required documents on transactions under trust agreements
  12. Preparation of legally-required documents on overseas funds transfer
  13. Preparation of legally-required documents on payments of remunerations, etc.
  14. Preparation of certificates of payments of fees for the use of real estate
  15. Preparation of certificates of payments of compensation for real estate, etc.
  16. Preparation of certificates of payments of fees for sales, purchases or leases of real estate, etc.
  17. Preparation of numbering of saving account

3. Security Measures

We implement appropriate security measures to prevent the Specific Personal Information from being leaked, lost, or damaged. We also provide necessary and appropriate supervision to the staff of SMBC Trust Bank Ltd., and outsourcing service providers (including sub-contractors) who handle the Specific Personal Information.

As of May 2017

Joint Use of Corporate Client Information

At the Sumitomo Mitsui Financial Group, the guidelines for handling the joint use of information pertaining to corporations, unincorporated associations and other similar concerns, which are SMFG clients, are the same as those in the section “Handling of a Client's Personal Information.” The purpose of the joint use of corporate client information is to strengthen cooperation between group companies to provide various products and services, and to enhance business and risk management for the overall group.
Clients who no longer wish to receive direct mails, notifications, and other contact stemming for the joint use of this information, should call either of the following numbers and request they no longer be contacted.
(For inquiries on the joint usage of customer information by the Sumitomo Mitsui Financial Group, call one of our customer service lines)
03-4510-4300
Business hours: 9:00-17:00 (excluding Saturdays, Sundays, public holidays, year-end and new-year holidays)