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PRESTIA Mobile

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PRESTIA

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Change/Reregister PIN

Please choose the procedure you would like to perform.

Please answer each question.

Q. Do you remember your current T-PIN?

Yes
No

Please answer each question.

Q. Do you remember your current T-PIN?

Yes
No

Change T-PIN

Online procedure

STEP

Sign on to online banking.

Online banking

Start Online

Start in App

First time? Create your User ID

STEP

"Change PIN" > "Change T-PIN"

Help

  • App：
    "Menu" > "Change PIN" > "Change T-PIN"

  • PRESTIA Online / Mobile
    "Change PIN" > "Change T-PIN"

    Help

Back to choose the procedure >

Please answer each question.

Q. Do you remember your current T-PIN?

Yes
No

Reregister T-PIN

Procedures

By mail

Back to choose the procedure >

Please answer each question.

Q. Do you remember your current Domestic Cash Card PIN?

Yes
No

Please answer each question.

Q. Do you remember your current Domestic Cash Card PIN?

Yes
No

Change Domestic Cash Card PIN

Online procedure

STEP

Sign on to online banking.

Online banking

Start Online

Start in App

First time? Create your User ID

STEP

"Change PIN" > "Change Domestic Cash Card PIN (Domestic ATMs/J-Debit)"

Help

  • App：
    "Menu" > "Change PIN" > "Change Domestic Cash Card PIN (Domestic ATMs/J-Debit)"

  • PRESTIA Online / Mobile
    "Change PIN" > "Change Domestic Cash Card PIN (Domestic ATMs/J-Debit)"

    Help

Back to choose the procedure >

Please answer each question.

Q. Do you remember your current Domestic Cash Card PIN?

Yes
No

Q. Do you have a GLOBAL PASS?

Yes
No

Please answer each question.

Q. Do you remember your current Domestic Cash Card PIN?

Yes
No

Q. Do you have a GLOBAL PASS?

Yes
No

Q. Do you remember your current T-PIN?

Yes
No

Please answer each question.

Q. Do you remember your current Domestic Cash Card PIN?

Yes
No

Q. Do you have a GLOBAL PASS?

Yes
No

Q. Do you remember your current T-PIN?

Yes
No

Please answer each question.

Q. Do you remember your current Domestic Cash Card PIN?

Yes
No

Q. Do you have a GLOBAL PASS?

Yes
No

Q. Do you remember your current T-PIN?

Yes
No

Reregister Domestic Cash Card PIN (GLOBAL PASS/you remember your T-PIN)

If you do not have your domestic mobile phone number registered with us or cannot receive SMS even if your domestic mobile phone number is registered, the online procedure is not available. Please refer to Other methods below.

Online procedure

Please use online banking to process online.

STEP

Sign on to online banking and go to "Other Services".
For details about the procedure, please see Help "Other Services".

Online banking

Online banking

STEP

Register/check your registered mobile phone number in Japan and E-mail address.

STEP

Select the check box after you agree to the notices, and then click the Next button.
Enter the authentication code sent to your registered E-mail address into the device you are operating.

STEP

If you never registered your mobile device or changed the mobile device, press the "Mobile device registration(*)" button.
Access the URL on the SMS sent to you to authenticate your mobile device.

  • *Even if the Registration Status of mobile device is Registered, you may need to register your device if you are using a browser different from the one you used at the time of last registation of your mobile device.

STEP

Select "Request for reissuance of GLOBAL PASS and/or change of Domestic Cash Card PIN", enter all the required information and click on Submit.
You are prompted to perform the authentication again on your registered mobile device.

STEP

A notification message of the receipt of your application will be sent to your registered E-mail address.

STEP

It will take approximately 1 week to complete the procedure. Upon completion of the procedure, a notification message will be sent to your registered E-mail address.
If the application needs revision or confirmation, an E-mail message requesting you to revise your application will be sent.

STEP

We will set a randomly generated Domestic Cash Card PIN and have it sent to your registered address within two weeks after we receive the document(s) from you.

Other methods

By phone

Back to choose the procedure >

Please answer each question.

Q. Do you remember your current Domestic Cash Card PIN?

Yes
No

Q. Do you have a GLOBAL PASS?

Yes
No

Q. Do you remember your current T-PIN?

Yes
No

Reregister Domestic Cash Card PIN (GLOBAL PASS/you fogot your T-PIN)

Note

  • If you do not remember your T-PIN, please see here for how to register a new one.
  • If you do not have your domestic mobile phone number registered with us or cannot receive SMS even if your domestic mobile phone number is registered, the online procedure is not available. Please refer to Other methods below.

Online procedure

Please use online banking to process online.

STEP

Sign on to online banking and go to "Other Services".
For details about the procedure, please see Help "Other Services".

Online banking

Online banking

STEP

Register/check your registered mobile phone number in Japan and E-mail address.

STEP

Select the check box after you agree to the notices, and then click the Next button.
Enter the authentication code sent to your registered E-mail address into the device you are operating.

STEP

If you never registered your mobile device or changed the mobile device, press the "Mobile device registration(*)" button.
Access the URL on the SMS sent to you to authenticate your mobile device.

  • *Even if the Registration Status of mobile device is Registered, you may need to register your device if you are using a browser different from the one you used at the time of last registation of your mobile device.

STEP

Select "Request for reissuance of GLOBAL PASS and/or change of Domestic Cash Card PIN", enter all the required information and click on Submit.
You are prompted to perform the authentication again on your registered mobile device.

STEP

A notification message of the receipt of your application will be sent to your registered E-mail address.

STEP

It will take approximately 1 week to complete the procedure. Upon completion of the procedure, a notification message will be sent to your registered E-mail address.
If the application needs revision or confirmation, an E-mail message requesting you to revise your application will be sent.

STEP

We will set a randomly generated Domestic Cash Card PIN and have it sent to your registered address within two weeks after we receive the document(s) from you.

Other methods

By mail

STEP

Have your account number ready and call the number below.

STEP

We will send you an application form. Fill out the form and send it to us by postal mail. If you are required to submit a copy of your identification verification document and/or other documents, please enclose them with the form.

Double check before you send us the form.

  • Have you filled out all the required fields, including your account number?
  • Have you made any corrections? (In case you need to correct any information, please cross it out with double lines along with your registered seal or registered signature next to it.)
  • (When the form includes a field requiring registered seal or registered signature) Have you used the registered seal or registered signature?
  • Have you put the PIN protection sticker by yourself?
  • (When you are required to submit necessary documents) Have you enclosed necessary documents, such as your identification verification document?
  • Please note that you cannot use items like correction fluid and correction tape, or erasable ballpoint pens.
  • No customer copy will be returned for the form(s) enclosed. Before sending the form, please make sure to keep a copy of it for your own records.

STEP

After we receive your documents, the procedure will take approximately 1 to 2 weeks to complete.

Back to choose the procedure >

Please answer each question.

Q. Do you remember your current Domestic Cash Card PIN?

Yes
No

Q. Do you have a GLOBAL PASS?

Yes
No

Q. Do you remember your current T-PIN?

Yes
No

Reregister Domestic Cash Card PIN (other than GLOBAL PASS/you remember your T-PIN)

Procedures

By phone

Back to choose the procedure >

Please answer each question.

Q. Do you remember your current Domestic Cash Card PIN?

Yes
No

Q. Do you have a GLOBAL PASS?

Yes
No

Q. Do you remember your current T-PIN?

Yes
No

Reregister Domestic Cash Card PIN (other than GLOBAL PASS/you forgot your T-PIN)

Procedures

By mail

STEP

Have your account number ready and call the number below.

STEP

We will send you an application form. Fill out the form and send it to us by postal mail. If you are required to submit a copy of your identification verification document and/or other documents, please enclose them with the form.

Double check before you send us the form.

  • Have you filled out all the required fields, including your account number?
  • Have you made any corrections? (In case you need to correct any information, please cross it out with double lines along with your registered seal or registered signature next to it.)
  • (When the form includes a field requiring registered seal or registered signature) Have you used the registered seal or registered signature?
  • Have you put the PIN protection sticker by yourself?
  • (When you are required to submit necessary documents) Have you enclosed necessary documents, such as your identification verification document?
  • Please note that you cannot use items like correction fluid and correction tape, or erasable ballpoint pens.
  • No customer copy will be returned for the form(s) enclosed. Before sending the form, please make sure to keep a copy of it for your own records.

STEP

After we receive your documents, the procedure will take approximately 1 to 2 weeks to complete.

Back to choose the procedure >

Change Debit PIN (GLOBAL PASS®)

Debit PIN is used by customers who have a GLOBAL PASS card to shop at Visa/iD* merchants and at overseas ATMs.

  • If you would like to change Debit PIN or forgot it, you need to have your GLOBAL PASS card reissued. In addition, if the wrong Debit PIN is entered certain times, the card will be blocked for security reasons and will need to be reissued.
  • *The iD touch payment can be used only when the "iD" logo is on the back of your card.

Procedures

By mail

Back to choose the procedure >

Frequently Asked Questions

Find answers to frequently asked questions.

FAQ

Procedures by category