Emergency contact number for lost/stolen Cash Cards

Lost/stolen cash cards notifications and inquiries (Reference and transaction are not available)

In Japan
046-401-2126(charges apply)

From overseas
81-46-401-2126(charges apply)

Non Account Holders

Product and service inquiries

0120-50-4189Available from mobile (Toll-Free)

In Japan
046-401-2110(charges apply)

Service hours: 24 hours a day, 365 days a year.

Account Holders - PRESTIA Phone Banking -

Verification, Inquiries, Transactions, and Customer Service

0120-110-330Available from mobile (Toll-Free)

In Japan
046-401-2100(charges apply)

From overseas
81-46-401-2100(charges apply)

PRESTIA Online Helpdesk

For Account Holders / Internet banking and system inquiries

0120-41-0956Available from mobile (Toll-Free)

In Japan
046-401-2106(charges apply)

From overseas
81-46-401-2106(charges apply)

SMBC Trust Bank PRESTIA Information Dial

Interest rates and Foreign exchange rates

In Japan
046-401-2136(charges apply)

Kaigai Ryogae Card (Japanese only)


In Japan
046-401-2128(charges apply)

From overseas
81-46-401-2128(charges apply)

Credit Card Information Dial

Credit Card Information Desk

Credit Card Information desk(Sumitomo Mitsui Credit Card)



Service hours: Mon-Fri 9:00 - 19:00, Sat ・ Sun ・ Public holiday 9:00 - 17:00, Except 12/30 - 1/3 Holiday

For SMBC Trust Bank Credit Card members

Gold Card Desk(Sumitomo Mitsui Credit Card)

Platinum Card Desk(Sumitomo Mitsui Credit Card)

Service hours: Weekday 9:00 - 17:00 open year round, Except 12/30 - 1/3 Holiday

Non SMBC Trust Bank Credit Card members

Account Holders(SMBC Trust Bank)

Non Account Holders(SMBC Trust Bank)

SMBC Trust Bank PRESTIA Information Desk

SMBC Trust Bank
0120-573-505Available from mobile (Toll-Free)

Telephone number information

For quick confirmation of the appropriate telephone number to dial

0120-039-104Available from mobile (Toll-Free)

In Japan
046-401-2108(charges apply)

From overseas
81-46-401-2108(charges apply)

Information on JBA Customer Relations Center

Japanese Bankers Association (JBA) runs the JBA Customer Relations Center as a contact point to which customers can go for consultation and inquiries and to which they can direct their opinions and complaints about banks.
Consultations and inquiries are free of charge.

Refer to the JBA website for more information.

JBA Customer Relations Center Website (Japanese only)

  • *JBA Customer Relations Center supports only in Japanese.

Customers that are unable to resolve their problems with banks may use the Mediation Committee.

Telephone Numbers


Reception days Mon - Fri (Excluding national holidays and bank holidays)

Reception hours 9:00 - 17:00

JBA is a legally designated dispute resolution organization.