Emergency contact number for lost/stolen Cash Cards
Non Account Holders
Account Holders - PRESTIA Phone Banking -
PRESTIA Online Helpdesk
SMBC Trust Bank PRESTIA Information Dial
Interest rates and Foreign exchange rates
Kaigai Ryogae Card (Japanese only)
Credit Card Information Dial
Credit Card Information Desk
Service hours: Mon-Fri 9:00 - 19:00, Sat ・ Sun ・ Public holiday 9:00 - 17:00, Except 12/30 - 1/3 Holiday
For SMBC Trust Bank Credit Card members
Gold Card Desk(Sumitomo Mitsui Credit Card)
Platinum Card Desk(Sumitomo Mitsui Credit Card)
Service hours: Weekday 9:00 - 17:00 open year round, Except 12/30 - 1/3 Holiday
Non SMBC Trust Bank Credit Card members
SMBC Trust Bank PRESTIA Information Desk
SMBC Trust Bank
0120-573-505Available from mobile (Toll-Free)
Telephone number information
Information on JBA Customer Relations Center
Japanese Bankers Association (JBA) runs the JBA Customer Relations Center as a contact point to which customers can go for consultation and inquiries and to which they can direct their opinions and complaints about banks.
Consultations and inquiries are free of charge.
Refer to the JBA website for more information.
- *JBA Customer Relations Center supports only in Japanese.
Customers that are unable to resolve their problems with banks may use the Mediation Committee.
Reception days Mon - Fri (Excluding national holidays and bank holidays)
Reception hours 9:00 - 17:00
JBA is a legally designated dispute resolution organization.