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PRESTIA MobileLost or stolen Cash Cards
If your Cash Card is lost or stolen, please call the lost/stolen cash card emergency number immediately.
You will be able to suspend use of GLOBAL PASS (shopping, overseas ATMs and iD) on the Member's Website.
Please call us to suspend other functions on GLOBAL PASS such as domestic ATM withdrawal.
- For lost/stolen Cash Cards
Within Japan
046-401-2126(charges apply)
24 hours a day, 365 days a year
From overseas
81-46-401-2126(charges apply)
24 hours a day, 365 days a year
FAQ
The following FAQ page provides answers to questions frequently asked by customers.
Open an account (Non-account Holders)
For more information on our accounts, please see here.
To open an account, please apply below.
FAQ
The following FAQ page provides answers to questions frequently asked by customers.
Contact Us
Within Japan
0120-504-189(toll-free)
Service hours: 8:00 - 22:00
If the above phone number is not available.
046-401-2110(charges apply)
Service hours: 8:00 - 22:00
Online banking
Please check the FAQ "Transactions available through online banking" and sign on below.
If you do not know how to use online banking, please check our help page.
Download SMBC Trust Bank App here
- App for iPhone
- App for Android
FAQ
The following FAQ page provides answers to questions frequently asked by customers.
Contact Us
- PRESTIA Online Helpdesk
Within Japan
0120-410-956(toll-free)
Service hours: 8:00 - 22:00
If the above phone number is not available.
046-401-2106(charges apply)
Service hours: 8:00 - 22:00
From overseas
81-46-401-2106(charges apply)
Service hours: 8:00 - 22:00
Inquiries and Transactions
Transactions such as Balance Summary, Account Details and Activities, Buy/Sell Foreign Currency, Domestic Fund Transfer and Overseas Remittances can be processed through online banking.
Please check the FAQ "Transactions available through online banking".
If you do not know how to use online banking, please check our help page.
FAQ
The following FAQ page provides answers to questions frequently asked by customers.
Contact Us
- PRESTIA Phone Banking
Within Japan/Automated Voice Guidance Service
0120-110-330(toll-free)
Service hours: 8:00 - 22:00
If the above phone number is not available.
046-401-2100(charges apply)
Service hours: 8:00 - 22:00
From overseas/Automated Voice Guidance Service
81-46-401-2100(charges apply)
Service hours: 8:00 - 22:00
Procedures
Please refer to the following for information on various procedures and transaction methods.
Inquiries on Interest Rates and Currencies
Interest Rates
Foreign currency exchange
- PRESTIA Exchange and Interest Rate Information Dial
Within Japan
0120-982-994(toll-free)
24 hours a day, 365 days a year
If the above phone number is not available.
046-401-2136(charges apply)
24 hours a day, 365 days a year
- *This service is not available during scheduled maintenance.
- *Please note that the automated voice guidance does not provide rate information of all currencies we offer. For complete rate information, please visit the website above.
FAQ
The following FAQ page provides answers to questions frequently asked by customers.
GLOBAL PASS
You can check your Usage Statements and change your transaction limits on the Member's Website.
For more information on GLOBAL PASS, please see here.
FAQ
The following FAQ page provides answers to questions frequently asked by customers.
Loans
Here are the features and lineup of SMBC Trust Bank Loans.
FAQ
The following FAQ page provides answers to questions frequently asked by customers.
Contact Us
- For new inquiries, full advance repayments
Within Japan
0120-004-847(toll-free)
Service hours: Weekdays 9:00 - 17:00 (excluding holidays)
- *SMBC Trust Bank recommends that you make an appointment for consultations in advance.
- For changing interest rate type*1, partial early repayments*2
Within Japan
0120-110-330(toll-free)
Service hours: 8:00 - 22:00
If the above phone number is not available.
046-401-2100(charges apply)
Service hours: 8:00 - 22:00
From overseas
81-46-401-2100(charges apply)
Service hours: 8:00 - 22:00
- *1Customers who wish to change from floating rate type to fixed rate type, or to reselect a fixed rate term should contact us as above. In the case of procedures over the phone, the application can be submitted at any time during the following period. If the application date falls on a bank holiday, it will be processed on the next business day.
<Changing from floating rate type to fixed rate type>
An application can be submitted at any time.
<Reselecting a fixed rate term>
An application can be submitted from the 8th day of the month immediately preceding the month in which the next Interest Rate Change Date falls. An application may be filed up until 4:30 p.m. on the 12th day of the Relevant Month. - *2If the application date falls on a bank holiday, it will be accepted on the next business day.
Credit Card
You can apply and request a membership application form via Internet. (Japanese only)
FAQ
The following FAQ page provides answers to questions frequently asked by customers.
Contact Us
- Non SMBC Trust Bank Credit Card members
- Apply for a credit card
Within Japan
0120-573-505(toll-free)
Service hours: Weekdays 8:00 - 20:00 (excluding holidays)
- *For non account holders, please see here to open an account.
- For general inquiries to apply SMBC Trust Bank Credit Card
Within Japan
0120-816-437(toll-free)
- *For inquiries in English, please press "2" -> "1" (mobile) or "1" (landline) and ask for an English-speaking operator.
03-6627-4136(Tokyo)
06-6445-3503(Osaka)
- *For inquiries in English, please press "1" and ask for an English-speaking operator.
Service hours: 10:00 - 17:00, 365 days a year (excluding December 30 through January 3)
- For SMBC Trust Bank Credit Card members
- Gold Card Desk (Sumitomo Mitsui Credit Card)
Within Japan
0120-498-012(toll-free)
Service hours: 10:00 - 17:00, 365 days a year (excluding December 30 through January 3)
- Platinum Card Desk (Sumitomo Mitsui Credit Card)
Within Japan
0120-210-085(toll-free)
Service hours: 10:00 - 17:00, 365 days a year (excluding December 30 through January 3)
- *Please ask for an English-speaking operator.
- Emergency contact number for lost / stolen Credit Cards
Within Japan
0120-919-456(toll-free)
24 hours a day, 365 days a year
If the above phone number is not available.
06-6445-3530(charges apply)
From Overseas
81-3-6627-4067(charges apply)
24 hours a day, 365 days a year
Remittance Fraud
Within Japan
0120-373-706(toll-free)
If the above phone number is not available.
03-6854-4500(charges apply)
From overseas
81-3-6854-4500(charges apply)
Service hours: Weekdays 9:00 - 17:00 (excluding holidays)
Opinions and requests
Within Japan
0120-110-330(toll-free)
Service hours: 8:00 - 22:00
If the above phone number is not available.
046-401-2100(charges apply)
Service hours: 8:00 - 22:00
From overseas
81-46-401-2100(charges apply)
Service hours: 8:00 - 22:00
JBA Customer Relations Center
Japanese Bankers Association (JBA) runs the JBA Customer Relations Center as a contact point to which customers can go for consultation and inquiries and to which they can direct their opinions and complaints about banks.
Consultations and inquiries are free of charge.
Refer to the JBA website for more information.
JBA Customer Relations Center Website
Customers that are unable to resolve their problems with banks may use the Mediation Committee.
Telephone Numbers
Reception days Mon - Fri (Excluding national holidays and bank holidays)
Reception hours 9:00 - 17:00
JBA is a legally designated dispute resolution organization.