SMBC Trust Bank PRESTIA compiles the balances for all accounts and transaction details* in a bank statement which can be viewed via online banking, also, regularly sends this information in a paper bank statement for customers who wish to receive. (by mail)
These statements should be held in safekeeping as bank statements and designated certificates of deposit balances are the only proof (such as in the form of certificates and letters) of balances. (A fee is incurred when bank statements are reissued or certificates of deposit balances are issued.)
- *Except for mutual funds. Details for mutual funds can be confirmed on "Torihikizandaka-hokokusho." Please note that these are only issued in Japanese.
SMBC Trust Bank PRESTIA contacts
Customers may contact SMBC Trust Bank PRESTIA employees by calling PRESTIA Phone Banking (24hours/day, 365 days/year) or the telephone number of a specific branch. SMBC Trust Bank PRESTIA employees do not give customers their mobile phone numbers.
Visits to homes or workplaces
In the event that an SMBC Trust Bank PRESTIA employee visits a customer's home or workplace, the employee may not receive cash, checks or cards. A supervisor may contact the customer to verify the visit details and transaction details. We ask for your understanding and cooperation.
About Dormant Accounts
SMBC Trust Bank PRESTIA may treat an account which has had no deposit or withdrawal, etc. made for ten or more years as a "Dormant Account." In the event that an account becomes a Dormant Account, SMBC Trust Bank PRESTIA may impose restrictions on the use of any accounts. For details, please contact our branches or via PRESTIA Phone Banking.