Other Services

STEP1: Confirm / Update Mobile phone number
STEP2: Confirm / Update E-mail address
STEP3: Confirmation of Notices
STEP4: Enter the Verification Code received via E-mail
STEP5: Mobile device registration
STEP6: Select procedure
STEP7: Input application details and Apply
STEP8: Authentication with your mobile device at the time of application
STEP9: Application complete
STEP10: Procedure completed
STEP11: Contact to confirm application details (only if there are corrections or confirmations)
STEP12: Modify application details
Notices

STEP 1Confirm / Update Mobile phone number

1.Please confirm your mobile phone number. If your current mobile phone number is displayed, please proceed to STEP 2.
If your mobile phone number is not registered or you would like to update it, please press the "Update" button.

*Please note that the "Update" button only appears when a phone number starting with 090/080/070 is registered as a home phone number or work phone number and is different from the mobile phone number displayed in the "Mobile phone number" field.
*If the "Update button" is not displayed and you want to change the displayed phone number, please change it from "Manage Information Services" < "eForm - Change Phone Number". If you do not have a token, please contact PRESTIA Phone Banking.
*If the displayed mobile phone number starts with 050, you cannot complete procedures on Other Services site. Please press "Update" to update the mobile phone number to the number starting with 090/080/070.

2.When you press the "Update" button, the following options will be displayed. If you want to register the phone number displayed as a mobile phone number, please select it and press the "Next" button. If you do not have a token, please contact PRESTIA Phone Banking.
If your current mobile phone number is not displayed, please change it from "Manage Information Services " > "eForm - Change Phone Number". If you do not have a token, please contact PRESTIA Phone Banking.

3.Please confirm the changes, agree to the notices, check the checkbox, and press "Update".

STEP 2Confirm / Update E-mail address

1.Please confirm your E-mail address. If your current E-mail address is displayed, please proceed to STEP 3.
If your E-mail address is not registered or you want to change it, please press the "Update" button.

2.On the E-mail address input screen, please enter the E-mail address to be newly registered and press the "Submit" button.

*Please note that updating this E-mail Address will also change E-mail Address registered for "Service and Campaign." Meanwhile, E-mail Address for "PRESTIA Alert Service / PRESTIA Insight" will not be updated.

3.Your updated E-mail address will be displayed. Please press "Other Services" button.

STEP 3Confirmation of Notices

1.Please confirm the mobile phone number and E-mail address displayed on the "Other Services" screen and read the Notices, check the respective checkboxes, and press the "Next" button.

*If you see a message such as "This is an unsupported browser", please use the environment described in NOTICE ON SYSTEM REQUIREMENTS.
*If you change your E-mail address within 24 hours after pressing the "Next" button, you will be able to use this service 24 hours after your last access.

STEP 4Enter the Verification Code received via E-mail

*The E-mail text and screen after STEP4 will be displayed in Japanese if the statement language is Japanese, and in English if the statement language is English.

1.The "Enter Verification Code" screen will open, and an E-mail containing the "Verification Code" will be sent to the E-mail address you specified. Please enter the "Verification Code" on the "Enter Verification Code" screen and press "Verify" button.
2. If "Authentication failed" is displayed, press "Send Verification Code again" under the "Verify" button on the "Enter Verification Code" screen and enter the newly sent "Verification Code".

Please enter "Verification Code" you receive in the E-mail and press 'Verify' button. If the "Verification Code" input is incorrect, an error message appears as shown below. Press "Send Verification Code again" to receive a new "Verification Code" and try again.

STEP 5Mobile device registration

When you press the "Mobile device registration" button, an SMS will be sent to your registered mobile phone number. Please press the URL provided in the SMS and perform the authentication (*) set by the customer on their smartphone. (*) Biometric authentication, password authentication, pattern authentication, etc.

*Even if the Registration Status of mobile device is Registered, you may need to register the device again in the following cases.
- If you are using a browser different from when you last registered your mobile device
- If you have changed to a new model
*This authentication is unnecessary when submitting "Customer Information Confirmation."

STEP 6Select procedure

STEP 7Input application details and Apply

1.Please enter the application details for the procedure you selected in STEP 6.

2.Please check the entered information and press the "Submit" button.
2.Please press the "Submit" button.

3.Please press the "Submit" button.

STEP 8Authentication with your mobile device at the time of application

1.Please press the "Authenticate" button on the screen below.

Please press "Authenticate" button on the screen below and perform authentiation* that you have set on your smartphone.

*Biometric authentication, password authentication, pattern authentication, etc.

2.The screen below will be displayed and an SMS will be sent to your registered mobile phone.
When you applied for the procedure via registered mobile device, an SMS will not be sent. Your preferred authentication* automatically pops up on your smartphone.

*Biometric authentication, password authentication, pattern authentication, etc.

3.Please press the URL on SMS to perform the authentication* that you have set on your smartphone.

*Biometric authentication, password authentication, pattern authentication, etc.

*This authentication is unnecessary when submitting "Customer Information Confirmation."

STEP 9 Application complete

An E-mail with the title "[SMBC Trust Bank] Notice of your submission" will be sent to your registered E-mail address.

STEP 10 Procedure completed

It will take approximately one week to complete the procedure. Upon completion, you will receive a "[SMBC Trust Bank] Notification of procedure completion" E-mail. The status of the "Application in process" screen will change to "Procedure completed". You will receive a "[SMBC Trust Bank] Request for Confirmation of Application" E-mail if corrections or confirmations are required. Please refer to STEP 11 for details.

STEP 11Contact to confirm application details (only if there are corrections or confirmations)

An E-mail with the title "[SMBC Trust Bank] Request for Confirmation of Application" will be sent to your registered E-mail address. "Request for Modification" will be displayed at the top right of the home screen.

An E-mail with the title "[SMBC Trust Bank] Request for Confirmation of Application" will be sent to your registered E-mail address. "Request for Modification" will be displayed at the home screen.

STEP 12Modify application details

1.Please press "Request for Modification" in the top right corner of the home screen to open "Notice details".
1.Please press "Request for Modification" to open "Notice details".

2.Please press the application number and modify necessary items on the application screen.

3.Now, follow the same steps as STEP 7-10.

Notices

If you do not have a phone number starting with 090/080/070 registered as mobile phone number, home phone number, or work phone number cannot use "Other Services".
You can apply for the following procedures.

Address Change Request	For customers who only have a deposit account, this service is only for domestic address changes.
Register or update "Status of Residence" and "Period of Stay (Date of Expiration)"	For foreign customers only
Request for reissuance of GLOBAL PASS and/or change of Domestic Cash Card PIN	GLOBAL PASS reissuance which involves changing Debit PIN or switching GLOBAL PASS to ANA MILEAGE CLUB GLOBAL PASS (or vice versa) is not available from Other Services. Choose Other methods. See here for details. If you request to change your Domestic Cash Card PIN for withdrawing cash at domestic ATMs, we will set a randomly generated Domestic Cash Card PIN and have it sent to your registered address in approximately 1 to 2 weeks upon receiving your application.
Account Close Request	All deposit accounts associated with the entered account number will be closed. All account balances will be transferred in yen and the account will be closed. The maximum remittance amount is 10 million yen. If you need to change your address, please complete the change in advance.
Mutual Fund Account Close Request	You can apply only if you have no balance. If you need to change your address, please complete the change in advance.
Local Remittance Registration/Deletion Application	If either the payee or remitter is a non-resident, you also need to input "Detailed Information Confirmation Sheet".
Reply to "Customer Information Confirmation" (For Customers who received Request for Submission of "Confirmation of Customer Information Form" in a sealed postcard)	For Customers who received Request for Submission of "Confirmation of Customer Information Form" in a sealed postcard are being asked to complete the procedure. Corporate customers can only use this service.