Help available below for each tab of online banking (PRESTIA Online/PRESTIA Mobile). The same menu as PRESTIA Mobile are available via SMBC Trust Bank App with a few exceptions.
Please do not use the Back button on your browser after signing on to online banking. Instead,
please use the Back button within online banking.

• Sign On
• Home
• Accounts
• Transfers
• Foreign Currency Savings
• Investments & Reports
• Loans
• Services
• Register Your Occupation / Purpose of Transaction
• Error Codes
• Notices

Sign On

• Sign On
• User Registration*
• Forgot User ID*
• Forgot Password*
• When trying to sign on, an error message pops up.

• *Unavailable via App

Home

• Home

Accounts

• Balance Summary
• Account Details and Activities
• Statement/Torihikizandaka-hokokusho
• Download Account Activities*

• *Unavailable via PRESTIA Mobile, App

Transfers

Fund Transfers:

• Domestic Fund Transfer (Registered Payee)
• Domestic Fund Transfer (Unregistered Payee)
• Overseas Remittance

Overseas Remittance History

• Overseas Remittance History

Registered Payee List

• Registered Payee List

eForm - Overseas Remittance Registration (Foreign Currency)

• eForm - Overseas Remittance Registration (Foreign Currency)

Transfers Within My Accounts (Same Currencies)

• Transfers Within My Accounts (Same Currencies)

Foreign Currency Savings

Buy / Sell FX, Foreign Currency Deposit Service, Order Watch:

• Buy Foreign Currency
• Sell Foreign Currency
• Foreign Currency Deposit Service
• Cross Currency
• Order Watch - Create Order
• Order Watch - Order Details
• Order Watch - Cancel Order

Application for PRESTIA MultiMoney Foreign Currency Savings Deposit

• Application for PRESTIA MultiMoney Foreign Currency Savings Deposit

Archive of Product Information Memorandum, etc.

• Archive of Product Information Memorandum, etc.

Investments & Reports

Time Deposits:

• Yen Time Deposits
• Foreign Currency Time Deposits
• Change Maturity Instructions

Premium Deposit (Structured Deposit)

• Premium Deposit (Structured Deposit)

Personal Profiling

• Personal Profiling

Archive of Product Information Memorandum, etc.

• Archive of Product Information Memorandum, etc.

Loans

PRESTIA MultiMoney Credit:

• PRESTIA MultiMoney Credit Borrowing
• PRESTIA MultiMoney Credit Repayment

Services

E-mail Registration / Maintenance:

• Register / Update (PRESTIA Alert Service / PRESTIA Insight)
• Register / Update E-mail Settings (Service and Campaign)

Manage Information and Services:

• Change User ID
• Change Password
• Cash Card Withdrawal / Transfer Limit
• eForm - Change Phone Number
• Other Services

One Time Password (OTP):

• Apply for Token
• Replace Token
• Manage Token

GLOBAL PASS (Multi Currencies Visa Debit with Cash Card)

• Apply for GLOBAL PASS (Customers who have opened an account before September 2019 and have not yet applied for GLOBAL PASS)
• Change GAIKA FULL BACK Status (Customers who already have a GLOBAL PASS)

Unsubscribe Statement via Post

• Unsubscribe Statement via Post

Register Your Occupation / Purpose of Transaction

• Register Your Occupation / Purpose of Transaction

Error Codes

• Details of Error Codes(when using online banking)

Notices

• Notices