Replace Token

STEP 1Review the Replacement Process

Please review "How to Enable Your One Time Password (OTP) Service" and then press "Replace Token."

STEP 2Accept "Terms and Condition" / Apply for Replacement Token

Confirm Registered Address where the token will be sent.
Also, please read "ADDITIONAL TERMS AND CONDITIONS FOR ONE TIME PASSWORD (OTP) SERVICE," agree to the additional terms and conditions, check the checkbox indicating consent to them, and then press "Apply".

  • *If you have moved from the address registered with PRESTIA, please update your address BEFORE applying for a token.

STEP 3Confirm Your Token Application

The application receipt time will be displayed, and the token application is now completed.
The token should arrive in about 4 to 7 business days after submitting the application.

The following customers cannot apply for a token, and an error message will be displayed.

  • Customers who have changed their address registered with us within one week
  • Non-resident customers
  • Customers currently residing overseas
  • Corporate customers
  • *An error message may be displayed depending on the customer's account status not listed above.