Replace Token

STEP1: Review the Replacement Process
STEP2: Accept "Terms and Condition" / Apply for Replacement Token
STEP3: Confirm Your Token Application

*This menu is available to existing token holders.
This menu is unavailable to those who applied for a token within the past 2 months.
When you are applying for a token for the first time, please click here.

STEP 1Review the Replacement Process

Please review "How to Enable Your One Time Password (OTP) Service" and then press "Replace Token."

STEP 2Accept "Terms and Condition" / Apply for Replacement Token

Confirm Registered Address where the token will be sent.
Also, please read "ADDITIONAL TERMS AND CONDITIONS FOR ONE TIME PASSWORD (OTP) SERVICE," agree to the additional terms and conditions, check the checkbox indicating consent to them, and then press "Apply".

*If you have moved from the address registered with PRESTIA, please update your address BEFORE applying for a token.

STEP 3Confirm Your Token Application

The application receipt time will be displayed, and the token application is now completed.
The token should arrive in about 4 to 7 business days after submitting the application.

The following customers cannot apply for a token, and an error message will be displayed.

Customers who have changed their address registered with us within one week
Non-resident customers
Customers currently residing overseas
Corporate customers

*An error message may be displayed depending on the customer's account status not listed above.