Forgot User ID

STEP 1Select Branch

Please copy your Katakana Branch Name and paste in the box, and press "Search."

STEP 2Input Registration Details

  • 1.Please input your Yen Savings Account Number.
  • *Please enter the 7 digits Yen Savings Account Number.
  • 2.Please input your Telephone Personal ID Number (T-PIN).
  • 3.Please input your Birth Date, and then press "View User ID."
  • *Corporate customers should input the date of foundation of the company instead of the Date of Birth.
  • *If you input an incorrect T-PIN or Date of Birth more than the prescribed number of times, your T-PIN and User ID will be blocked and you will no longer be able to proceed with the procedure. Please contact the PRESTIA Online Helpdesk to unlock your User ID/T-PIN.

STEP 3Confirm Registration Details

Your User ID, branch name and Yen Savings account number will be displayed.