Forgot Password

If you are using SMBC Trust Bank App, please access "Sign On" screen on PRESTIA Mobile and press "Forgot Password".

STEP 1Select Branch

Please copy your Katakana Branch Name and paste in the box, and press "Search."

STEP 2Input Registration Details

  • 1.Please input your User ID.
  • *You cannot perform this procedure if you have not yet registered as a User ID.
  • 2.Please input your Yen Savings Account Number.
  • *Please enter the 7 digits Yen Savings Account Number.
  • 3.Please input your Telephone Personal ID Number (T-PIN).
  • 4.Please input your Birth Date, and then press "Next."
  • *Corporate customers should input the date of foundation of the company instead of the Date of Birth.
  • *If you input an incorrect T-PIN or Date of Birth more than the prescribed number of times, your T-PIN and User ID will be blocked and you will no longer be able to proceed with the procedure. Please contact the PRESTIA Online Helpdesk to unlock your User ID/T-PIN.

STEP 3Input New Password

Please input a New Password, re-enter it, and then press "Submit."

  • *Your Password must be a combination of 6-20 single-byte alphanumeric characters. (The Password must include both alphabets and numbers.)
  • *Your Password cannot include symbols. Also, 3 successive alphabets or numbers are not allowed. Additionally, 3 same alphabets or numbers are not allowed.
  • *Your Password must be different from your User ID.
  • *Please note that our system does not distinguish between upper case and lower case letters.
  • *The new password must be different from the password used in the past 6 times.

STEP 4Confirm New Password Registration

The receipt time will be displayed, and the Password registration is now completed.