Forgot Password

STEP 1Select Branch

Please copy your Katakana Branch Name and paste in the box, and press "Search."

STEP 2Input Registration Details

  • 1.Please input your User ID.
  • *You cannot perform this procedure if you have not yet registered as a User ID.
  • 2.Please input your Yen Savings Account Number.
  • *Please enter the 7 digits Yen Savings Account Number.
  • 3.Please input your Telephone Personal ID Number (T-PIN).
  • 4.Please input your Birth Date, and then press "Next."
  • *Corporate customers should input the date of foundation of the company instead of the Date of Birth.
  • *If you input an incorrect T-PIN or Date of Birth more than the prescribed number of times, your T-PIN and User ID will be blocked and you will no longer be able to proceed with the procedure. Please contact the PRESTIA Online Helpdesk to unlock your User ID/T-PIN.

STEP 3Input New Password

Please input a New Password, re-enter it, and then press "Submit."

  • *Your Password must be a combination of 6-20 single-byte alphanumeric characters. (The Password must include both alphabets and numbers.)
  • *Your Password cannot include symbols. Also, 3 successive alphabets or numbers are not allowed. Additionally, 3 same alphabets or numbers are not allowed.
  • *Your Password must be different from your User ID.
  • *Please note that our system does not distinguish between upper case and lower case letters.
  • *The new password must be different from the password used in the past 6 times.

STEP 4Confirm New Password Registration

The receipt time will be displayed, and the Password registration is now completed.