Change/Reregister PIN

Please choose the procedure you would like to perform.

Change/Reregister T-PIN

Change/Reregister Domestic Cash Card PIN

Change Debit PIN (GLOBAL PASS)

Please answer each question.

Q. Do you remember your current T-PIN?

Yes

Please answer each question.

Q. Do you remember your current T-PIN?

Yes

Change T-PIN

Procedures

By phone

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Please answer each question.

Q. Do you remember your current T-PIN?

Yes

Reregister T-PIN

Procedures

By mail

STEP 1

Download and print out the form(s) below. Fill it out and place your signature/seal. If you have not registered signature or seal, see here for details.

*The form is a "read-only" file. Please print out the form, fill out the required fields and send it to us by postal mail.

T-PIN Application

STEP 2

Send the completed form(s) to us by postal mail. If you are required to submit an identification verification document or other document(s), enclose such document(s) with the form.

Use Address Label below when sending the form to us.

Address Label

When you put a stamp on an envelope to send us the form instead of using Address Label
SMBC Trust Bank Ltd. Operation Center
P.O. Box 31 Takanawa Post Office 108-8703

When you need to specify a non P.O. Box address (e.g. international courier service)
SMBC Operation Service Co., Ltd. Document Management Group
4th floor 3-4 Shibaura 4-chome Minato-ku, Tokyo 108-0023 Japan

*Do not send the form to us via fax or email.

Double check before you send us the form.

Have you filled out all the required fields, including your account number?
Have you made any corrections? (In case you need to correct any information, please cross it out with double lines along with your registered seal or registered signature next to it.)
(When the form includes a field requiring registered seal or registered signature) Have you used the registered seal or registered signature?
(When you are required to submit necessary documents) Have you enclosed necessary documents, such as your identification verification document?
Please note that you cannot use items like correction fluid and correction tape, or erasable ballpoint pens.
No customer copy will be returned for the form(s) enclosed. Before sending the form, please make sure to keep a copy of it for your own records.

STEP 3

We will set a randomly generated T-PIN and have it sent to your registered address within one to two weeks after we receive the document(s) from you.

If you do not have a printer, please call us at the number below and ask an operator to send you the form by postal mail.

0120-110-330 (Toll-free within Japan)

Back to choose the procedure >

Please answer each question.

Q. Do you remember your current Domestic Cash Card PIN?

Yes

Please answer each question.

Q. Do you remember your current Domestic Cash Card PIN?

Yes

Change Domestic Cash Card PIN

Procedures

By phone

Back to choose the procedure >

Please answer each question.

Q. Do you remember your current Domestic Cash Card PIN?

Yes

Q. Do you have a GLOBAL PASS^®?

Yes

Please answer each question.

Q. Do you remember your current Domestic Cash Card PIN?

Yes

Q. Do you have a GLOBAL PASS^®?

Yes

Q. Do you remember your current T-PIN?

Yes

Please answer each question.

Q. Do you remember your current Domestic Cash Card PIN?

Yes

Q. Do you have a GLOBAL PASS^®?

Yes

Q. Do you remember your current T-PIN?

Yes

Please answer each question.

Q. Do you remember your current Domestic Cash Card PIN?

Yes

Q. Do you have a GLOBAL PASS^®?

Yes

Q. Do you remember your current T-PIN?

Yes

Reregister Domestic Cash Card PIN (GLOBAL PASS/when you remember your T-PIN)

If you do not have your domestic mobile phone number registered with us or cannot receive SMS even if your domestic mobile phone number is registered, the online procedure is not available. Please refer to Other methods below.

Online procedure

Please use online banking to process online.

STEP 1

Sign on to online banking and go to "Other Services".
For details about the procedure, please see Help "Other Services".

Online banking

STEP 2

Register/check your registered mobile phone number in Japan and E-mail address.

STEP 3

Select the check box after you agree to the notices, and then click the Next button.
Enter the authentication code sent to your registered E-mail address into the device you are operating.

STEP 4

If you never registered your mobile device or changed the mobile device, press the "Mobile device registration(*)" button.
Access the URL on the SMS sent to you to authenticate your mobile device.

*Even if the Registration Status of mobile device is Registered, you may need to register your device if you are using a browser different from the one you used at the time of last registation of your mobile device.

STEP 5

Select "Request for reissuance of GLOBAL PASS and/or change of Domestic Cash Card PIN", enter all the required information and click on Submit.
You are prompted to perform the authentication again on your registered mobile device.

STEP 6

A notification message of the receipt of your application will be sent to your registered E-mail address.

STEP 7

It will take approximately 1 week to complete the procedure. Upon completion of the procedure, a notification message will be sent to your registered E-mail address.
If the application needs revision or confirmation, an E-mail message requesting you to revise your application will be sent.

STEP 8

We will set a randomly generated Domestic Cash Card PIN and have it sent to your registered address within two weeks after we receive the document(s) from you.

Other methods

By phone

Back to choose the procedure >

Please answer each question.

Q. Do you remember your current Domestic Cash Card PIN?

Yes

Q. Do you have a GLOBAL PASS^®?

Yes

Q. Do you remember your current T-PIN?

Yes

Reregister Domestic Cash Card PIN (GLOBAL PASS/when you do not remember your T-PIN)

Note

If you do not remember your T-PIN, please see here for how to register a new one.
If you do not have your domestic mobile phone number registered with us or cannot receive SMS even if your domestic mobile phone number is registered, the online procedure is not available. Please refer to Other methods below.

Online procedure

Please use online banking to process online.

STEP 1

Sign on to online banking and go to "Other Services".
For details about the procedure, please see Help "Other Services".

Online banking

STEP 2

Register/check your registered mobile phone number in Japan and E-mail address.

STEP 3

Select the check box after you agree to the notices, and then click the Next button.
Enter the authentication code sent to your registered E-mail address into the device you are operating.

STEP 4

If you never registered your mobile device or changed the mobile device, press the "Mobile device registration(*)" button.
Access the URL on the SMS sent to you to authenticate your mobile device.

*Even if the Registration Status of mobile device is Registered, you may need to register your device if you are using a browser different from the one you used at the time of last registation of your mobile device.

STEP 5

Select "Request for reissuance of GLOBAL PASS and/or change of Domestic Cash Card PIN", enter all the required information and click on Submit.
You are prompted to perform the authentication again on your registered mobile device.

STEP 6

A notification message of the receipt of your application will be sent to your registered E-mail address.

STEP 7

It will take approximately 1 week to complete the procedure. Upon completion of the procedure, a notification message will be sent to your registered E-mail address.
If the application needs revision or confirmation, an E-mail message requesting you to revise your application will be sent.

STEP 8

We will set a randomly generated Domestic Cash Card PIN and have it sent to your registered address within two weeks after we receive the document(s) from you.

Other methods

By mail

STEP 1

Have your account number ready and call the number below.

0120-110-330 (Toll-free within Japan)

STEP 2

We will send you an application form. Fill out the form and send it to us by postal mail. If you are required to submit a copy of your identification verification document and/or other documents, please enclose them with the form.

Double check before you send us the form.

Have you filled out all the required fields, including your account number?
Have you made any corrections? (In case you need to correct any information, please cross it out with double lines along with your registered seal or registered signature next to it.)
(When the form includes a field requiring registered seal or registered signature) Have you used the registered seal or registered signature?
(When you are required to submit necessary documents) Have you enclosed necessary documents, such as your identification verification document?
Please note that you cannot use items like correction fluid and correction tape, or erasable ballpoint pens.
No customer copy will be returned for the form(s) enclosed. Before sending the form, please make sure to keep a copy of it for your own records.

STEP 3

We will set a randomly generated Domestic Cash Card PIN and have it sent to your registered address within two weeks after we receive the document(s) from you.

Back to choose the procedure >

Please answer each question.

Q. Do you remember your current Domestic Cash Card PIN?

Yes

Q. Do you have a GLOBAL PASS^®?

Yes

Q. Do you remember your current T-PIN?

Yes

Reregister Domestic Cash Card PIN (other than GLOBAL PASS/when you remember your T-PIN)

Procedures

By phone

Back to choose the procedure >

Please answer each question.

Q. Do you remember your current Domestic Cash Card PIN?

Yes

Q. Do you have a GLOBAL PASS^®?

Yes

Q. Do you remember your current T-PIN?

Yes

Reregister Domestic Cash Card PIN (other than GLOBAL PASS/when you do not remember your T-PIN)

Procedures

By mail

STEP 1

Have your account number ready and call the number below.

0120-110-330 (Toll-free within Japan)

STEP 2

We will send you an application form. Fill out the form and send it to us by postal mail. If you are required to submit a copy of your identification verification document and/or other documents, please enclose them with the form.

Double check before you send us the form.

Have you filled out all the required fields, including your account number?
Have you made any corrections? (In case you need to correct any information, please cross it out with double lines along with your registered seal or registered signature next to it.)
(When the form includes a field requiring registered seal or registered signature) Have you used the registered seal or registered signature?
(When you are required to submit necessary documents) Have you enclosed necessary documents, such as your identification verification document?
Please note that you cannot use items like correction fluid and correction tape, or erasable ballpoint pens.
No customer copy will be returned for the form(s) enclosed. Before sending the form, please make sure to keep a copy of it for your own records.

STEP 3

We will set a randomly generated Domestic Cash Card PIN and have it sent to your registered address within two weeks after we receive the document(s) from you.

Back to choose the procedure >

Change Debit PIN (GLOBAL PASS^®)

Debit PIN is used by customers who have a GLOBAL PASS card to shop at Visa/iD merchants and at overseas ATMs.

If you would like to change Debit PIN or forgot it, you need to have your GLOBAL PASS card reissued. In addition, if the wrong Debit PIN is entered certain times, the card will be blocked for security reasons and will need to be reissued. A fee is required for reissuance.

Procedures

By mail

STEP 1

Have your account number and T-PIN ready and call us at the number below.

*If you do not remember your T-PIN, please see here for how to register a new one.

0120-110-330 (Toll-free within Japan)

STEP 2

We will send you an application form. Fill out the form and send it to us by postal mail. If you are required to submit a copy of your identification verification document and/or other documents, please enclose them with the form.

Double check before you send us the form.

Have you filled out all the required fields, including your account number?
Have you made any corrections? (In case you need to correct any information, please cross it out with double lines along with your registered seal or registered signature next to it.)
(When the form includes a field requiring registered seal or registered signature) Have you used the registered seal or registered signature?
(When you are required to submit necessary documents) Have you enclosed necessary documents, such as your identification verification document?
Please note that you cannot use items like correction fluid and correction tape, or erasable ballpoint pens.
No customer copy will be returned for the form(s) enclosed. Before sending the form, please make sure to keep a copy of it for your own records.

STEP 3

A new GLOBAL PASS card will be sent to your registered address by postal mail approximately 10 to 14 days after we receive the document(s) from you.

If your registered address is overseas:
Your card will be sent in a blocked status for security reasons. After receiving the card, please follow the procedures here to activate the card.

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Frequently Asked Questions

Find answers to frequently asked questions.

FAQ