PRESTIA Alert ServicesApplication required

By registering for PRESTIA Alert Service you will receive e-mail alerts for every cash card usage, invalid PIN input at domestic ATMs, for shopping, online banking sign-on, and online fund transfer to a domestic unregistered payee. If you notice any transactions that you are not aware of, call us immediately and we will support you to avoid further damages.

How to Apply

STEP 1

Sign on to online banking.

Sign on to online banking.

STEP 2

Choose 'E-mail Registration / Maintenance > Register / Update (PRESTIA Alert Service / PRESTIA Insight)'*1 from "Services" menu and register your information.

STEP 3

We will send you a confirmation message when your registration is complete.

  • *1If you have not still registered an e-mail address for PRESTIA Alert Services/PRESTIA Insight , you must do so before using the service.
  • *If you are not receiving notification e-mails, you may have entered the wrong e-mail address, or a domain specification or anti-spam filter for incoming e-mail may be preventing the e-mails from arriving. Return to the online banking and confirm the information you entered. Also, make sure to add smbctb.co.jp to your safe domain list.
  • *You cannot apply for the PRESTIA Alert Service by phone, at a branch, or by mail.

For further details regarding registration on online banking, click here.

Important Notes

  • *Notification e-mails will not be sent if you enter a wrong PIN when shopping or using an overseas ATM with GLOBAL PASS.
  • *Notification e-mails will reach you in case of refund of overseas withdrawals, or cancelation of purchases in global (except J-Debit) by using GLOBAL PASS.
  • *Notification e-mails may not be sent when shopping using GLOBAL PASS or canceling it depending on the payment method of the merchant.
  • *PRESTIA sends the e-mail with an electronic signature (S/MIME)*.
    The use of digital signatures is an effective measure against phishing e-mails, allowing recipients to confirm the sender's authenticity.
    • *S/MIME: Secure Multipurpose Internet Mail Extensions. By sending an e-mail in S/MIME format, you will be able to confirm the following.
      1. The message was sent by SMBC Trust Bank.
      2. The message will not be tempered during an email transmission over the Internet.
    When you use a web-based email, mobile e-mail, or an e-mail software that is not compatible with S/MIME on your PC, you can view the e-mail message but the digital certificate will be attached as "smime.p7s" file. You will not be able to check the digital signature even if you open this attachment file.
Click here for details
  • *Depending on the status of their accounts, some customers may not be eligible for this service. Please inquire for more details via PRESTIA Phone Banking.
  • *Notifications from the PRESTIA Alert Service may be delayed or fail to arrive due to network problems affecting your mobile phone, Internet service provider or others.
  • *The PRESTIA Alert Service is free of charge, but customers must pay their own e-mail usage fees, including mobile phone packet communication fees.

Preventable crime cases

Using cash cards at overseas ATMs

PIN and password management

Limit ControlApplication required

You can set the transaction limits for your cash card (shopping / ATM usage).
Setting the transaction limit to a minimum amount will allow you to minimize possible damage to your assets.

  • GLOBAL PASS holder
  • non GLOBAL PASS holder

How to change the transaction limits

Transaction limits for shopping at Visa / iD merchants and withdrawals from overseas ATMs

Default amount Selectable range
(in increments of 10,000 yen)
Shopping
in Japan		 Per transaction 500,000 yen 0 - 5 million yen
Per day 500,000 yen 0 - 5 million yen
Per month 500,000 yen 0 - 10 million yen
Overseas
shopping		 Per transaction 500,000 yen 0 - 5 million yen
Per day 500,000 yen 0 - 5 million yen
Per month 500,000 yen 0 - 10 million yen
Withdrawal
from overseas
ATMs		 Per transaction 100,000 yen 0 - 100,000 yen
Per day 200,000 yen 0 - 500,000 yen
Per month 400,000 yen 0 - 3 million yen
  • *The definition for "per day" is 0:00-24:00 JST.
  • *The amount transacted with the family card is included in the transaction limit of your main card.
  • *When being deducted from PRESTIA MultiMoney Foreign Currency Savings Account, total cumulative use will be calculated based on the amount converted into Japanese yen at a rate obtained by adding the predefined commission fee (3%) to the exchange rate determined by Visa.

How to change your transaction limit

You can change your transaction limit on the GLOBAL PASS member's website.

  • *For security reasons, selectable range is partially restricted.

Transaction limits for withdrawals / transfers at domestic ATMs and shopping at J-Debit merchants

Type of authentication Transaction details Default setting Selectable range
(in increments of 10 US dollar)
Magnetic stripe Withdrawal 500,000yen 0-3 million yen
Transfer 1 million yen 0-3 million yen
IC chip Withdrawal 500,000yen 0-3 million yen
Transfer 1 million yen 0-3 million yen
Biometric
authentication		 Withdrawal
+
Transfer		 Total of
10million yen		 Upper limit
10 million yen
  • *The above is the daily transaction limit.
  • *The withdrawal limit for ATMs other than Sumitomo Mitsui Banking Corporation and Seven Bank ATMs (including Japan Post Bank ATMs) is 2 million yen/day (fixed).
  • *The transaction limit for J-Debit can be set between 1-500,000 yen/day. The default setting is 500,000 yen/day.

How to change your transaction limit

You can apply at a branch or via telephone.

  • *If you wish to use biometric authentication, you will need to bring your cash card to a branch and register your finger vein authentication information.
  • *Transactions at ATMs that do not support IC chips or biometric authentication will be magnetic stripe-based.

Preventable crime cases

Using cash cards at overseas ATMs

PIN and password management

Transaction limit

Cash card

Type of authentication Transaction details Default setting Selectable range
(in increments of 10,000 yen)
Magnetic stripe Withdrawal 500,000 yen 0 - 3 million yen
Transfer 1 million yen 0 - 3 million yen
IC chip Withdrawal 500,000 yen 0 - 3 million yen
Transfer 1 million yen 0 - 3 million yen
Biometric Withdrawal + Transfer Total of 10 million yen Total of the withdrawal limit and
transfer limit with IC chip authentication
- 10 million yen
  • *The above is the daily transaction limit (JST 0:00~24:00).
  • *The withdrawal limit when withdrawing money from an ATM (including Japan Post Bank ATMs) other than a Sumitomo Mitsui Banking Corporation or Seven Bank ATM is 2 million yen per day (fixed).
  • *The transaction limit for J-Debit use is 1-500,000 yen per day. Default setting is 500,000 yen per day.
  • *The transaction limits for corporate customers differ from those shown here. Please contact us for more details.

How to change your transaction limit

You can apply at a branch or via telephone.

Preventable crime cases

PIN and password management

Other services