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PRESTIA Mobile
Crime cases and countermeasures by scene
Transactions on PCs and smartphones
- Case Studies about damage related to spyware/viruses
- Examples of damage related to phishing
PRESTIA's Security Services
One Time Password (OTP) is a single-use password of a six-digit number. Our security level has been further strengthened with advanced transaction authentication.
E-mail alerts will be sent upon successful or failed online banking sign-on, and for one-time domestic fund transfers to unregistered payees via online banking.
Entering your PIN or password using the Virtual Pad displayed on your computer screen to protect you from password theft that monitors your keyboard strokes.
Customer information is encrypted to protect it during transmission. Online banking service uses very strong TLS encryption for its encryption method.
SMBC Trust Bank adds a digital signature to e-mail messages as measures to confirm the sender's authenticity and prevent message tampering.
Blocks unauthorized external access. Online banking uses a security system called a firewall to protect against unauthorized external access.
Automatically signs you off after a set amount of time with no activity.
Registering payees in advance can prevent unauthorized transfers or remittances.
When you register for the GLOBAL PASS Member's Website, Visa Secure will be automatically activated. It's effective to prevent unauthorized use of your card by third parties when you shop online.
You will receive an e-mail notification for every GLOBAL PASS transaction including domestic ATM transactions. You can quickly respond to a transaction that you don't recognize.
Debit Safe Usage Management Service
NEW
You can individually set usage restrictions for physical stores, online shopping, and overseas ATMs. It is also possible to set restrictions on all usage.
The main card holder is authorized to change the transaction limits. Family Card usage is included in the limits.
You can temporarily suspend the card usage (shopping and overseas ATM withdrawal only).
When your card transaction cannot be completed, you will receive an e-mail explaining the reason (such as exceeding the limit, incorrect PIN entry, and others).
To protect your precious assets
Precautions for Using ATMs Overseas
Introducing tips to help you use your cash card safely overseas. For peace of mind while traveling, you can save or bookmark this PDF on your smartphone or print and carry it with you.
Compensation for damages
Unauthorized use by a third party due to counterfeiting or theft of GLOBAL PASS (Multi Currencies Visa Debit with Cash Card) can be traced back up to 60 days prior to the date of notification to PRESTIA.
PRESTIA will compensate you for damages that occur after that date up to 5 million yen per year.
- *PRESTIA may not be able to compensate for damage caused intentionally or by negligence on the part of the customer.
- Our Request
Recently, customers do not notice and notify us soon enough of suspicious deals made on the website such as AMAZON, APPLE.com., etc., which makes it difficult for us to compensate for the damages.
Please stay alert to PRESTIA Alert Service notifications and check account activities on a regular basis to make sure that there is no suspicious transaction.
Cases that could be either customer's gross negligence or customer's negligence
Contact Us
What to do if you have revealed your personal information
- Please contact us immediately in the following cases. As per your request, we promptly change PIN, suspend the card or reissue the card.
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- Personal information such as account number, personal identification number (Domestic Cash Card PIN, Debit PIN, T-PIN) or 16-digit GLOBAL PASS card number is stolen.
- Had your card lost or stolen.
- Noticed an unfamiliar transaction by receiving a PRESTIA Alert Service E-mail or checking your account activities.