Fee charged for postal delivery of statements

As an effort to reduce the impact on the environment, we have been encouraging customers to view e-statements via online banking instead of receiving hard copies by post. Starting with statements for October 2023, fees will be charged for the postal delivery of Statement/Torihikizandaka-hokokusho.

Applicable documents "Statement/Torihikizandaka-hokokusho"
Applicable customers*1 Customers with an account at SMBC Trust Bank
Fee Statements until September 2023 (to be sent in October 2023) Free
Statements from October 2023 (to be sent in/after November 2023) 220 yen (including tax) per statement
Payment date Third business day of the month following the statement month

(Deducted from Yen Savings Account or PRESTIA MultiMoney Yen Savings Account)

  • *1Customers exempt from fee payment:
    • PRESTIA GOLD/PRESTIA GOLD PREMIUM customers
    • Customers with a mutual fund account
    • Customers who are 75 years old or older (The fee waiver will begin starting with the statement for April of the fiscal year when the customer turns 75 years old.)
    • Corporate account holders

Important:

If you do not wish to receive your Statement/Torihikizandaka-hokokusho for October 2023 by post and wish to switch to e-statements, please complete the application via online banking by 17:00 on November 2, 2023.

For switching to e-statement

You can easily switch to e-statement via online banking or the app.

  • *Online banking user registration is also required to use the app.
Customers who have user ID
For first time user You can start online banking right away simply by registering for a User ID and Password.
Please see here for user registration method.
  • *Online banking user registration is also required to use the app.

Online banking

Online banking

How to check your e-statement

  • You can view statements via the app.

Easy and secure sign on using biometric authentication

  • You can view statements via the app for the past six years.
  • All customers who have registered for online banking can use the app.

Menu > User Information > Statement/Torihikizandaka-hokokusho
Learn more about the app here

Download the app

App for iPhone
Download on the App Store
App for Android
GET IT ON Google Play
  • *Android, Google Play and Google Play logo are trademarks and registered trademarks of Google LLC.
  • *iPhone and App Store are trademarks and registered trademarks of Apple Inc. in the United States and other countries.
  • *Screen shots shown here are conceptual images and are subject to change without notice.

Termination of postal delivery of written notices to certain customers with no account balance and no recent transaction history

Start date: From October 2023

For customers who meet certain conditions, such as no account balance and no transaction history for a certain period of time, we will terminate the postal delivery of written notices regarding our services, etc. Important notices are available on our website. Please note that we will continue to send notices by post when required by laws to all customers.

Changes to eligibility conditions for free (or reimbursement of) ATM service fees for using ATMs at affiliated financial institutions in Japan

Start date: From October 3, 2023 (Tue) 0:00

Previously, customers with a Total Average Monthly Relationship Balance equivalent to 1 million yen or more for the month before the previous month could use ATMs for deposit/withdrawal at affiliated financial institutions in Japan* free of charge (or ATM fees reimbursed later). Eligibility conditions for this special privilege will be revised.

  • *Seven Bank ATMs, Japan Post Bank / Japan Post ATMs, Major bank / regional bank ATMs, E-net ATMs

Please note that customers can still use ATMs at SMBC Trust Bank branches, as well as Sumitomo Mitsui Banking Corporation ATMs, free of charge, except when these ATMs are not operating.

Customers status/balance Before After
PRESTIA GOLD PREMIUM
PRESTIA GOLD		 Essentially free-of-charge Essentially free-of-charge
PRESTIA DIGITAL GOLD (Newly established on April 14, 2023) Essentially free-of-charge
Customers with a Total Average Monthly Relationship Balance for the month before the previous month equivalent to 1 million yen or more Essentially free-of-charge
(up to 100 times/month)		 Fee charged*
Customers other than the above Fee charged* Fee charged*
  • *From 110 yen (incl. tax) to 330 yen (incl. tax), depending on the time period.
  • *Excluding customers working for affiliated companies and those using a special privilege offered for newly opening an account.

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