GLOBAL PASS | Procedures | SMBC Trust Bank

Various Procedures

Apply for Family Cards

You can apply for up to two Family Cards free of charge. Functions and services are the same as those for the main card. Only available for family members aged 12 and above.
How to apply

Change your PINs

How to change PINs

Change your transaction limit
- How to change your transaction limit, see here.
- For details about the default settings and selectable range of the limits, see here.

Reissue your card

How to reissue your card

Cancelling your card

Visit our branches or inquire PRESTIA Phone Banking. We accept a request for GLOBAL PASS cancellation and issue a domestic use-only card instead.

* If you cancel your GLOBAL PASS, accumulated cashback amount at the time of cancellation (deposited amount or scheduled mile rewards) will be completely invalidated.
* Your family card will also be cancelled when you cancel your main card.

Lost or stolen card

Lost or stolen card

If your card is lost or stolen, please call the police and the number below immediately.
You can suspend the usage for shopping and overseas ATMs on:
GLOBAL PASS Member's Website > Manage Services > Change Card Status.

In Japan

046-401-2126

(charges apply) 24 hours a day, 365 days a year

From overseas
(toll-free) 24 hours a day, 365 days a year

Ireland, U.K., Israel, Italy, Austria, the Netherlands, Switzerland, Sweden, Spain, Taiwan, China (major cities), Denmark, Germany, New Zealand, Norway, Hungary, Philippines, France, Belgium, Portugal, Macao, Malaysia, Luxembourg: 00-800-81-110-330

South Korea, Singapore, Thailand, Hong Kong: 001-800-81-110-330

Mainland US, Canada, Hawaii *Calls from the United States are limited to Verizon (landline only).: 011-800-81-110-330

Australia: 0011-800-81-110-330

Finland: 990-800-81-110-330

Other than the above(charges apply): 81-46-401-2126

Depending on region or location, you may be unable to use your mobile phone, or may be charged service fees and / or local call charges even if able to use it. You may also be unable to use the phone from certain hotels or public telephones. If you call from a hotel, etc., you may be billed separate service fees and/or telephone charges, etc.
Note that this service may be changed or discontinued at any time without prior notice.

Related Information

FAQ about GLOBAL PASS

For customers with a cash card issued by September 2019

You can easily switch to GLOBAL PASS via online banking for free.
If you have not yet registered for online banking, please register here in advance.

Switch to GLOBAL PASS

FAQ about switching to GLOBAL PASS