Start Guide and Procedure

About the GLOBAL PASS Member's Website

Please make sure to register at the Member's Website when you receive your card.

  1. Go to the Member's Website, click "Change language to English" and click "Create your User ID".
  2. Enter the necessary information printed on your card.
  3. After receiving a confirmation e-mail, click the URL in the e-mail and enter your User ID at the Member's Website

A convenient features on Member's Website

Viewing Usage Statements

You can view Usage Statements for Visa debit card transactions (shopping/overseas ATM use) with GLOBAL PASS for the past 15 months (date, time, store, amount, etc.).

  • No printed Usage Statements will be mailed.
  • You can also view Statements for your family cards. Family card users, however, can only view Usage Statements for their own family card.

Notification e-mails

If a payment cannot be deducted from your settlement account due to insufficient funds when adjusting for differences in the usage amount, an e-mail titled "Deposit Request Due to insufficient Balance" will be sent to the e-mail address you have registered on the website. And also an email will be sent to the registered email address when a setting is changed on the GLOBAL PASS Member's Website.

Change the transaction limits

You will be able to set your transaction limit for per transaction, per day and per month for shopping/overseas ATM use by yourself (Visa debit card function).

Visa Secure (former name:Verified by Visa) registration/changes

You can register or change registration for Visa Secure (former name:Verified by Visa) for ensuring online shopping security.

  • Once you have registered for Visa Secure (former name:Verified by Visa), you will not be able to unregister at your discretion.

Suspension / cancellation of Visa debit card function

You will be able to suspend or cancel use of GLOBAL PASS (shopping/overseas ATMs).

Other changes

You will be able to change user ID/ Password, e-mail address and notification e-mail settings for the Member's Website.

Others

Change your transaction limit

The transaction limit applies to shopping at Visa merchant stores in Japan and overseas (including online shops) and withdrawals of local currency at overseas ATMs with the "Visa" and "PLUS" marks.
How to change your transaction limit : you can change your transaction limit on the GLOBAL PASS Member's Website.

  • Default setting and Selectable range increments
Default
setting
Selectable range (in increments of 10,000 yen)
Shopping
in Japan
Per transaction 500,000 yen 0 - 5 million yen
Per day 500,000 yen 0 - 5 million yen
Per month 500,000 yen 0 - 10 million yen
Overseas
shopping
Per transaction 500,000 yen 0 - 5 million yen
Per day 500,000 yen 0 - 5 million yen
Per month 500,000 yen 0 - 10 million yen
Withdrawal from overseas ATMs Per transaction 100,000 yen 0 - 100,000 yen
Per day 200,000 yen 0 - 500,000 yen
Per month 400,000 yen 0 - 3 million yen
  • The amount transacted with the family card is included in the transaction limit of your main card.
  • When being deducted from PRESTIA MultiMoney Foreign Currency Savings Account, total cumulative use will be calculated based on the amount converted into Japanese yen at a rate obtained by adding the predefined commission fee (3%) to the exchange rate determined by Visa.

This limit applies to withdrawals/transfers at ATMs in Japan and the use of J-Debit
How to change your transaction limit : you can apply at a branch or via telephone.

  • Default setting and Selectable range increments
Type of authentication Transaction details Default setting Selectable range (in increments of 10,000 yen)
Magnetic stripe Withdrawal 500,000 yen 0 - 3 million yen
Transfer 1 million yen 0 - 3 million yen
IC chip Withdrawal 500,000 yen 0 - 3 million yen
Transfer 1 million yen 0 - 3 million yen
Biometric authentication Withdrawal
+
Transfer
Total of
10 million yen
Upper limit
10 million yen
  • The above is the daily transaction limit.
  • The withdrawal limit for ATMs other than Sumitomo Mitsui Banking Corporation and Seven Bank ATMs (including Japan Post Bank ATMs) is 2 million yen/day (fixed).
  • The transaction limit for J-Debit can be set between 1-500,000 yen/day. The default setting is 500,000 yen/day.
  • To use biometric authentication, you must register your finger vein authentication information at a branch. Please do not forget to bring your card with you.

How to change your Domestic Cash Card PIN

Domestic Cash Card PIN is required to use Domestic ATMs and J-Debit.
You can make changes with PRESTIA Phone Banking's automated voice guidance service.

  • Customers who opened an account on or before July 13, 2018 do not need to input a branch code.
  • This service may be unavailable at certain times.
  • Note that menu numbers may change. Please listen to the voice guidance before making selections.

Incorrect PIN entry

Use of your account will be temporarily suspended in order to ensure its safety if a certain number of incorrect PIN entry is attempted. When you wish to reactivate the use of your card, call PRESTIA Phone Banking and press "0" in the main menu to speak to a customer service representative following the voice guidance.

PRESTIA Phone Banking 0120-110-330 * + 2 English 5 Information regarding service and change procedures Enter your account number, branch code*1 and T-PIN 1 Change Personal Identification or PIN number 1 Change Banking Card PIN Enter Yen Savings account number Enter current PIN Enter new PIN Re-enter new PIN 9 Confirmation 0 Cancelation PRESTIA Phone Banking 0120-110-330 * + 2 English 5 Information regarding service and change procedures Enter your account number, branch code*1 and T-PIN 1 Change Personal Identification or PIN number 1 Change Banking Card PIN Enter Yen Savings account number Enter current PIN Enter new PIN Re-enter new PIN 9 Confirmation 0 Cancelation

Debit PIN

Debit PIN is required for transactions other than the above, e.g. shopping at Visa merchants and transactions at overseas ATMs.

  • You may be asked to sign or enter PIN even when you tap to pay with Visa or iD, depending on the transaction amount and/or conditions.
  • You will not be able to change your debit card PIN. If incorrect entry attempts exceed the certain number of limit, you will no longer be able to use your current GLOBAL PASS. If you want to use your GLOBAL PASS again, you will need to issue another card (for a fee).
    For overseas ATM transactions, you can Release block on PRESTIA Phone Banking, if you have Debit PIN and T-PIN.

Card reissue

GLOBAL PASS reissue will require a fee.
Please call PRESTIA Phone Banking and press "0" in the main menu to speak to a customer service representative following the voice guidance.
Application form will be sent as necessary.

  • The new card will be sent to your registered address about 10 days after we receive the documents

Cancelling your card

Visit our branches or inquire with PRESTIA Phone Banking. We accept requests for GLOBAL PASS cancellations and change to a domestic use-only card.

  • If you cancel your GLOBAL PASS, accumulated cashback amount at the time of cancellation (deposited amount or scheduled mile rewards) will be completely invalidated.
  • Your family card will also be cancelled when you cancel your main card.

Card lost or stolen

If your card is lost or stolen, please call the police and us immediately at the numbers below.
You will be able to suspend use of GLOBAL PASS (shopping/overseas ATMs) on the Member's Website.

In Japan

046-401-2126

charges apply, 24hours(a day, 365 days a year)

From overseas
(toll-free) 24 hours a day (365 days a year)

Ireland, U.K., Israel, Italy, Austria, the Netherlands, Switzerland, Sweden, Spain, Taiwan, China (major cities), Denmark, Germany, New Zealand, Norway, Hungary, Philippines, France, Belgium, Portugal, Macao, Malaysia, Luxembourg
00-800-81-110-330
South Korea, Singapore, Thailand, Hong Kong
001-800-81-110-330
Mainland US, Canada, Hawaii
011-800-81-110-330
Australia
0011-800-81-110-330
Finland
990-800-81-110-330
Other than the above(charges apply)
81-46-401-2126
  • Depending on region or location, you may be unable to use your mobile phone, or may be charged service fees and / or local call charges even if able to use it. You may also be unable to use the phone from certain hotels or public telephones. If you call from a hotel, etc., you may be billed separate service fees and/or telephone charges, etc. Calls from the United States will be limited to the following companies: AT&T, Verizon

You can request for an "overseas emergency card". An issuance fee is required.

  • The emergency card can not be used to withdraw local currency at ATMs overseas and inside Japan.

You can apply on online banking easily.

For switching from a current banking card, please register online banking beforehand.
Register Now

For switching from a current banking card, please register online banking beforehand.
Register Now

FAQ on how to switch Banking Card to GLOBAL PASS

Contact Us

Telephone

0120-110-330 Within Japan (toll-free)

24 hours a day, 365 days a year

81-46-401-2100 From Overseas (toll-charge)

24 hours a day, 365 days a year