GLOBAL PASS^® expiration date

01How to check expiration date (Until when can I use my card?)

Expiration dates appear in a two-digit month/year format on the front of a card at the lower right under the card number.

02When and how a card with new expiry date is sent

A card with new expiry date is sent automatically to your registered address two months prior to the expiration date (usually arriving late in the month). Family cards are sent together with the main card, if applicable.

Please check here for details on the shipment method.

(Ex.) For a card that expires in November 2024, a card with new expiry date is sent in late September 2024.

03When your registered address is changed / one of your cards is suspended

Please complete the procedures at least three months prior to the expiration date.

(Ex.) For a card that expires in November 2024, please complete the procedures by the end of August 2024.

043 steps to follow once you receive a card with new expiry date

• *The following items remain the same even after a card with new expiry date is issued;
  • Domestic cash card PIN and debit PIN
  • Transaction limit
  • User ID and password for GLOBAL PASS Member's Website

05FAQs about receiving a card

QI want to receive a card with new expiry date early because I am planning to relocate (or for other reasons).

A

Please apply for GLOBAL PASS reissuance three to six months prior to the month of your current GLOBAL PASS expiry date via Internet Banking "Other Services Request".

• *You need a mobile device that can receive SMS under contract with a domestic mobile carrier.

Online Banking "Other Services"
For details about the procedure, please see Help "Other Services"

Online bankingOnline banking

QI was not at home and failed to receive a card with new expiry date.

A

Please first contact the delivery company before the package storage period on the delivery notice expires. Once the package storage period expires, the package containing a card with new expiry date will be sent back to the bank. The bank will once again send the card with new expiry date to the same address in about one week after it receives the returned package.

Q My GLOBAL PASS has past its expiration date, but I haven't received a card with new expiry date yet.

A

If you have not received a card with new expiry date by the expiration date of the old card, it could be because of one of the following reasons.

• The post office package retention period expired.
• Your registered address is different from your current address.
• One of your cards is suspended, and therefore cards with new expiry date have not been issued.

Please call PRESTIA Phone Banking to ask about shipment status.

• *If a card with the new expiry date returned to the bank as undeliverable (e.g. unknown recipient), we will put restrictions on your access to online banking, ATM deposit and withdrawal, and shopping using your existing GLOBAL PASS.