Restriction on your account due to mails sent from and returned to PRESTIA

Dear Valued Customers,

Thank you very much for banking with SMBC Trust Bank PRESTIA.
We have sent an e-mail to relevant customers titled "<Important> Please notify PRESTIA of your current address" from our e-mail address, info@smbctb.co.jp.
Please read it and notify us of your current address as stated in the e-mail.

We kindly ask you:

  • If you have moved from your registered address, please change the registered address.
    <How to change the address>
    * For further information
  • If you have not moved from your registered address at all, please call us to confirm your registered address.

    0120-110-330 Japan (toll free) 24hours/ 365days
    81-46-401-2100 Overseas (toll charged) 24hours/ 365days

We are afraid that failing to respond to our request may result in partial restriction of your account from February 2021 in accordance with GENERAL ACCOUNT CUSTOMER AGREEMENT Article 13. 3.

[Restriction] *See below for details

Transaction Type Current From Feb., 2021
Internet/Mobile Banking Unable to login Unable to login
Domestic / Overseas
Use of ATMs
Shopping Function
(Visa - iD - J-Debit)
Available NOT available

[GENERAL ACCOUNT CUSTOMER AGREEMENT Article 13. 3.]
In the event that SMBC Trust Bank dispatches any notice or document to the address and name registered,
or the address and name the change of which has been registered, with SMBC Trust Bank, but said notice or document returns to SMBC Trust Bank without reaching the Depositor, SMBC Trust Bank may suspend the delivery of statements of account, etc. and limit all or part of Account Transactions.
The same applies in the case where any e-mail sent by SMBC Trust Bank to the e-mail address registered with SMBC Trust Bank does not reach its intended destination.

SMBC Trust Bank Ltd.