Providing three channels for a safe, secure and comfortable banking

The "new normal" has become our nationwide standard.
SMBC Trust Bank PRESTIA is focusing on safe, secure and comfortable banking by accepting transactions through these multiple channels such as online, telephone and branches.

Online Anytime while at home Telephone 24/7 both in Japan and from overseas Branch Consultation in a comfortable environment Customer We provide support via 3 channels depending on your convenience.

Make online transactions at home. Helpdesk is available 24 hours a day, 365 days a year.

Various applications and transactions are available via PRESTIA Online at home.
For any helps in need, our Helpdesk is available 24 hours a day. Use PRESTIA Online without any anxiety.

  • Account verification

    Check and download bank statement

  • Fund transfer

    Transfer funds in Japan and overseas

  • Asset management

    A wide selection of foreign currency denominated products

  • Various services

    Support options available including E-mail registration to receive market information

List of services available online

PRESTIA Online PRESTIA Mobile / App
Account verification Balance Summary · Account Details and Activities
Statement
Download Account Activities -
Fund transfer*1 Domestic Fund Transfer · Overseas Remittance
Transfers Within My Accounts (Same Currencies)
Asset management Buy / Sell Foreign Currency
Yen / Foreign Currency Time Deposits
Premium Deposit (Structured Deposit) -
Various services E-mail Registration / Maintenance -
Switching to GLOBAL PASS (Multi Currencies Visa Debit with Cash Card)

*Table above shows part of our services available on online banking.

  • *1You must apply for a token and register payees in advance. For other notes about overseas remittance, please click here.

PRESTIA Online Helpdesk
0120-410-956 In Japan (toll-free)
Available 24 hours a day, 365 days a year

For first-time users: User registration takes only 5 minutes!

How to register User ID and password on PRESTIA Online

STEP 1

Access PRESTIA Online Sign On page.

Create Your User ID

STEP 2

Search Branch Name

Input your Katakana Branch Name and press "Search" (You can also copy your Katakana Branch Name from Branch Name list and paste in the box).

STEP 3

Enter the following 3 information.

  • 1Yen Savings Account Number*1
  • 2Telephone Personal ID Number (T-PIN) *2
  • 3Birth Date
  • *1Yen Savings account number is the 7digits on your Cash Card.
  • *2If you have forgotten your T-PIN, please call PRESTIA Online Helpdesk.

STEP 4

Terms and Conditions

Read and agree to the Terms and Conditions to proceed to the next screen. You can also check the Terms and Conditions from here.

STEP 5

Register your User ID, password and E-mail address

Please register your desired User ID, password and E-mail address.
From next time, you will be able to Sign On using this User ID and password.

How to register User ID and password on PRESTIA Mobile

STEP 1

Access PRESTIA Mobile Sign On page

PRESTIA Mobile

Scroll down on the screen and press "Create your User ID".

  • *You can also register from PRESTIA Online (online banking on PC).

How to register User ID and Password on PRESTIA Online

STEP 2

Search Branch Name

Input your Katakana Branch Name and press "Search". (You can also copy your Katakana Branch Name from Branch Name list and paste in the box.)

STEP 3

Enter the following 3 information.

  1. Yen Savings Account Number*1
  2. Telephone Personal ID Number (T-PIN)*2
  3. Birth Date
  • *1Yen Savings account number is the 7 digits on your Cash Card.
  • *2If you have forgotten your T-PIN, please call PRESTIA Online Helpdesk.

STEP 4

Terms and Conditions

Read and agree to the Terms and Conditions to proceed to the next screen. You can also check the Terms and Conditions from here.

STEP 5

Register your User ID, password and E-mail address

Please register your desired User ID, password and E-mail address. From next time, you will be able to Sign On using this User ID and password.

Security Measures for online transaction "One Time Password (OTP) Service"

OTP is a single-use password used on online banking for transactions such as transferring funds to unregistered destinations. Composed of a six-digit number for a high level of security, OTPs reduce the risk of third parties gaining unauthorized use of online banking. Single-use passwords are generated by your token (a device that displays OTPs).

More details

One Time Password (OTP) token PRESTIA

We provide support via telephone 24 hours a day, 365 days a year.

You can contact us via telephone 24 hours a day, 365 days a year in Japan and also from overseas for various procedures and transactions.