Safe & Secure Service

Reliable Security

For your card’s safety and security, please complete the registration and setup below.

Register for "GLOBAL PASS Member's Website" / Activation of "Visa Secure"

When you register for the GLOBAL PASS Member's Website, Visa Secure will be automatically activated. It's effective to prevent unauthorized use of your card by third parties when you shop online.

PRESTIA Alert Service

You will receive an e-mail notification for every GLOBAL PASS transaction including domestic ATM transactions. You can quickly respond to a transaction that you don't recognize.

Debit Safe Usage Management Service

Partial Usage Restriction Function

You can individually set usage restrictions for physical stores, online shopping, and overseas ATMs. It is also possible to set restrictions on all usage.

Limit Control Function

The main card holder is authorized to change the transaction limits. Family Card usage is included in the limits.

Suspension Function

You can temporarily suspend the card usage (shopping and overseas ATM withdrawal only).

Unavailable Notification Function

When your card transaction cannot be completed, you will receive an e-mail explaining the reason (such as exceeding the limit, incorrect PIN entry, and others).

* If your registered address is overseas:

Your card will be sent in a blocked status for security reasons. Please follow the procedures below to activate the card, depending on your card usage.

Overseas ATMs and shopping with Visa
Sign on to GLOBAL PASS Member's Website > Manage Services > Change Card Status
then activate your card.
ATMs in Japan and shopping with J-Debit

Please have your card and T-PIN ready and call PRESTIA Phone Banking from an account holder or visit our branch after you return to Japan.

Please be careful of unauthorized use

There have been cases where third parties falsify, steal your cards or commit identity fraud to withdraw funds or purchase products illicitly. It is advisable to always be careful, and learn about security services and other steps to take to prevent such cases.
For more details about our security measures, see here.

Lost or stolen card

If your card is lost or stolen, please call the police and PRESTIA Phone Banking immediately. You can suspend the usage for shopping and overseas ATMs on:
GLOBAL PASS Member's Website > Manage Services > Change Card Status.

Check that no suspicious transactions are shown on your Bank Statement or Usage Statement

Make sure to go through your Bank Statements and Usage Statements, and contact PRESTIA Phone Banking if you find any suspicious transactions. You can view your Bank Statements on online banking and your Usage Statements on GLOBAL PASS Members Website.

Compensation for fraud

As stipulated in terms and conditions, unauthorized use of GLOBAL PASS by a third party due to forgery, theft, etc. will be compensated retroactively for up to 5 million yen per year for damages incurred from 60 days before the date on which SMBC Trust Bank is notified onwards.

We may be unable to compensate any damages incurred due the customer's own intent or negligence. Please refer to Terms and Conditions of GLOBAL PASS Membership.

Shopping Protection Insurance (Floater Insurance)

Damages or theft of the products purchased with GLOBAL PASS will be compensated.

Only covers overseas use (including online shopping at overseas websites).
The prescribed deductible will be applied at each request.
Some products and damages are not covered.

For customers with a cash card issued by September 2019

You can easily switch to GLOBAL PASS via online banking for free.
If you have not yet registered for online banking, please register here in advance.

Switch to GLOBAL PASS

FAQ about switching to GLOBAL PASS