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PRESTIA Mobile
Support & Protection
Family Card
- You can apply for up to two Family Cards free of charge.
- Functions and services are the same as those for the main card.
- Only available for family members aged 12 and above.
PRESTIA Alert Services
We will notify you by email every time your card is used. To help avoid unauthorized use, please register via online banking.
- Notification will not be sent for entering incorrect PIN for shopping or at overseas ATMs.
Compensation for fraud
As stipulated in terms and conditions, unauthorized use of GLOBAL PASS by a third party due to forgery, theft, etc. will be compensated retroactively for up to 5 million yen per year for damages incurred from 60 days before the date on which SMBC Trust Bank is notified onwards.
- We may be unable to compensate any damages incurred due the customer's own intent or negligence. Please refer to Terms and Conditions of GLOBAL PASS Membership.
Shopping Protection Insurance (Floater Insurance)
Damages or theft of the products purchased with GLOBAL PASS will be compensated.
- Only covers overseas use (including online shopping at overseas websites).
- The prescribed deductible will be applied at each request.
- Some products and damages are not covered.
Using your card safely
There have been cases where third parties falsify, steal your cards or commit identity fraud to withdraw funds or purchase products illicitly. It is advisable to always be careful, and learn about security services and other steps to take to prevent such cases.
- Notes about PINs
Do not let others know your PIN. Do not write your PIN on your cash cards or in a notebook.
- Domestic Cash Card PIN
- Never use a PIN that can be easily guessed by a third party. If you are using a PIN based on any of the following or similar numbers, please change it immediately.
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- Numbers related to your birthday
- Your address
- Your phone number
- Your car's license plate
- Simple number combinations
- Debit PIN
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To change your Debit PIN, your card must be reissued.
Please also note that if you forget your Debit PIN or enter an incorrect PIN multiple times, the card still must be reissued.
- Check that no suspicious transactions are shown on your Bank Statement or Usage Statement
Make sure to go through your Bank Statements and Usage Statements, and contact PRESTIA Phone Banking if you find any suspicious transactions. You can view your Bank Statements on online banking and your Usage Statements on GLOBAL PASS Members Website.
- Stay alert to fraud
There have been incidents where fake bank employees or police officers trick customers into handing over your cash card and/or telling your account PIN numbers. Please note that bank employees, etc. never request customers to hand over your cash card outside of bank branches or ask for your account PIN numbers.
Call PRESTIA Phone Banking if you have any concerns.
- Security measures
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- Setting a transaction limit
- This service allows to set the card transaction limits in 10,000 yen units for ATM withdrawals, shopping, etc. You can minimize possible damage by setting the transaction limit low.
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- Visa Secure
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Visa secure is a secured service to confirm the identity of the card holder by verification code, when you use GLOBAL PASS on applicable online shopping sites.
Visa Secure is highly effective to prevent fraudulent card use by a third party.- Visa Secure becomes active after registration for GLOBAL PASS Member's Website is complete.
Related Information
For customers with a cash card issued by September 2019
You can easily switch to GLOBAL PASS via online banking for free.
If you have not yet registered for online banking, please register here in advance.
You can easily switch to GLOBAL PASS via online banking for free.
If you have not yet registered for online banking, please register here in advance.
FAQ about switching to GLOBAL PASS