Dear Customer,

Thank you very much for banking with SMBC Trust Bank.

Please be advised that, due to the discontinuation of KDDI World Free Phone*1, we will discontinue our overseas toll-free calling service to Japan after March 31, 2027.

We apologize for any inconvenience this may cause and thank you for your understanding.

Affected Services

  • 1Emergency contact number for lost/stolen Cash Cards
Dial Number Until March 31, 2027 From April 1, 2027
From overseas (toll-free): XXXX-800-81-110-330
（The length of the region-specific access number (XXXX) may vary depending on the country or region.） 		Available No longer available*2
(From overseas: Please call 81-46-401-2126(Charges apply, 24 hours a day, 365 days a year).)
  • 2International telephone service (PRESTIA Gold / PRESTIA Gold Premium Customers)
Dial Number Until March 31, 2027 From April 1, 2027
Dedicated number individually provided to eligible customers Available No longer available*2
(Please call the dedicated service line provided to you(charges apply).If you do not have the number, please refer to our Inquiries and Information page.)
  • *1KDDI World Free Phone is a service provided by KDDI that enables toll-free calls from overseas to Japan.
  • *2Due to the discontinuation of KDDI World Free Phone, calls made to the applicable numbers are expected to no longer connect or be forwarded on or after April 1, 2027 (Japan Standard Time). For details regarding the discontinuation of KDDI World Free Phone, please refer to information provided by KDDI.

SMBC Trust Bank Ltd.