Environment

SMBC Group has committed to reducing its greenhouse gas emissions to net zero by 2030, and we also work to reduce greenhouse gas emissions.

From April 2022, all power used at the head office (Sumitomo Mitsui Banking East Building) has been switched to renewable energy.

We will promote initiatives to reduce our own greenhouse gas emissions, actively address climate change issues, and contribute to the realization of a decarbonized and recycling-oriented society.

The SMBC Group has disclosed policies for businesses and sectors which are likely to have significant impacts on the environment and society, and we have introduced these policies in line with our business practices.

We will continue to revise policies as necessary considering the external environment.

For more information, please refer to Sumitomo Mitsui Financial Group's corporate website below.

SMBC Groups' Policies by businesses and sectors

Businesses and Sectors for Which Policies Have Been Disclosed

As part of our efforts to promote paperless operations, we have its Internet Banking Procedures. This service allows online procedures such as change of address and card reissuance, which were previously handled by way of paper documents at branches or by mail. Having passkey authentication with advanced security measures, it is possible to accept procedures without the use of tokens.

Since procedures can be completed solely via Internet banking, customers do not need to visit a branch in person or mail any documents. Furthermore, the progress of the procedures can be viewed via Internet banking, and customers are notified by email when the procedure has been completed.

As the use of the Internet accelerates in our customers' lifestyles, in addition to the loan solutions provided by nCino K.K., we have started using SMBC CLOUDSIGN, Inc.'s electronic contract service and have achieved the digitization of the entire loan process from application to screening and contracts. In addition to reducing the burden of loan procedures on customers and improving their convenience, we are also working to improve the productivity of internal operations.

Going forward, as well as moving toward paperless operations and the associated reduction in paperwork, we will also continue to accelerate our sustainability initiatives.