Sustainability Initiatives

In response to changes in the business environment, including the expansion and deepening of social issues the world is facing, SMBC Group has expanded the scope of its missions as a corporate citizen, selected five priority issues (materialities) to be proactively addressed and established ten goals to resolve them.

By working toward these ten goals, SMBC Trust Bank will also create social value as well as economic value.

Priority Issues (Materialities)

Priority Issues (Materiality)	10 Goals
	1Support transition to achieve a decarbonized society 2Contribute to the conservation and the restoration of natural capital
	3Realize a workplace where employees enjoy high job satisfaction 4Respect for human rights throughout the supply chain
	5Break the cycle of poverty and inequality for the next generation 6Contribute to financial inclusion in developing countries
	7Relieve anxiety about the 100-year life era 8Build user-friendly infrastructure to support a society with a declining population
	9Support customers' business model transformation 10Create innovation and foster new industries

SMBC Group operates the mechanism to accept human rights-related complaints not only from customers and employees but also from a wide range of stakeholders (the Mechanism). Process of the Mechanism includes the reception of human rights complaints, examination and assessment of the complaint, conducting dialogue leading to the remedy. We also coordinate with the human rights due diligence process as necessary.
Sumitomo Mitsui Financial Group participates in the "Engagement and Remedy Platform" operated and provided by the Japan Center for Engagement and Remedy on Business and Human Rights (JaCER). By utilizing this platform, we strive to operate an effective process.

When submitting a grievance, please use JaCER's reporting form found on the "Respect for Human Rights" webpage of Sumitomo Mitsui Financial Group.When completing the JaCER grievance form, please enter "Sumitomo Mitsui Financial Group" in the "Member Company" field and "SMBC Trust Bank" in the "subsidiary / group company" field.
Sumitomo Mitsui Financial Group's Respect for Human Rights
Note: You will be redirected to the Sumitomo Mitsui Financial Group website.