Information on JBA Customer Relations Center

The Japanese Bankers Association runs the JBA Customer Relations Center as a contact point to which customers can go for consultation and inquiries and to which they can direct their opinions and complaints about banks.
Consultations and inquiries are free of charge.

Contacts

Telephone

0570-017109(charges apply)

03-5252-3772(charges apply)

Service HoursMon thru Fri 9:00 - 17:00 (excluding national and banking holidays)

Refer to JBA website for more information (Japanese only)

JBA Customer Relations Center supports only in Japanese.

*JBA is a legally designated dispute resolution organization.