Providing three channels for a safe, secure and comfortable banking

The "new normal" has become our nationwide standard.
SMBC Trust Bank PRESTIA is focusing on safe, secure and comfortable banking by accepting transactions through these multiple channels such as internet, telephone and branches.

Open an account via internet with special offers
Online Anytime while at home Telephone 24/7 both in Japan and from overseas Branch Consultation in a comfortable space Customer We provide support via 3 channels depending on your convenience.

Make online transactions at home. Helpdesk is available 24 hours a day, 365 days a year.

Various applications and transactions are available via PRESTIA Online at home.
For any helps in need, our Helpdesk is available 24 hours a day. Use PRESTIA Online without any anxiety.

  • Account
    verification

    Check and download accountstatement

  • Fund transfer

    Transfer funds in Japan and overseas

  • Asset
    management

    A wide selection of foreign currency denominated products

  • Various services

    Support options available including E-mail registration to receive market information

List of services available online

PRESTIA Online PRESTIA Mobile
Account verification Balance Summary · Account Details and Activities
Statement
Download Account Activities -
Fund transfer*1 Domestic Fund Transfer · Overseas Remittance
Transfers Within My Accounts (Same Currencies)
Asset management Buy / Sell Foreign Currency
Yen / Foreign Currency Time Deposits
Premium Deposit (Structured Deposit) -
Various services E-mail Registration / Maintenance -
Switching to GLOBAL PASS (Multi Currencies Visa Debit with Cash Card)

*Table above shows part of our services available on PRESTIA Online/PRESTIA Mobile.

PRESTIA Online Helpdesk
0120-410-956 In Japan (toll-free)
Available 24 hours a day, 365 days a year

For first-time users: User registration takes only 5 minutes!

How to register User ID and Password on PRESTIA Online

STEP 1

Access PRESTIA Online Sign On page.

Create Your User ID

STEP 2

Search Branch Name

Input your Katakana Branch Name and press "Search" (You can also copy your Katakana Branch Name from Branch Name list and paste in the box).

STEP 3

Please enter the following 3 information.

  • 1Yen Savings Account Number*1
  • 2Telephone Personal ID Number (T-PIN)*2
  • 3Birth Date
  • *1Yen Savings account number is the 7digits on your Cash Card.
  • *2If you have forgotten your T-PIN Number, please contact the PRESTIA Online Helpdesk.

STEP 4

Terms and Conditions

Read and agree to the Terms and Conditions to proceed to the next screen. The Terms and Conditions can also be checked on the SMBC Trust Bank Website.

STEP 5

Register your User ID, Password and E-mail address

Please register your desired User ID and Password.
From next time, you will be able to Sign On using this User ID and Password.
You can also register an E-mail address.

How to register User ID and Password on PRESTIA Mobile

STEP 1

PRESTIA Mobile

Access PRESTIA Mobile Sign On page.

Scroll down on the screen and press "Create your User ID".

  • *You can also register from PRESTIA Online (Internet Banking on PC).

How to register User ID and Password on PRESTIA Online

STEP 2

Search Branch Name

Input your Katakana Branch Name and press "Search". (You can also copy your Katakana Branch Name from Branch Name list and paste in the box.)

STEP 3

Please enter the following 3 information.

  1. Yen Savings Account Number*1
  2. Telephone Personal ID Number (T-PIN)*2
  3. Birth Date
  • *1Yen Savings account number is the 7 digits on your Cash Card.
  • *2If you have forgotten your Telephone Personal ID Number, please contact PRESTIA Online Helpdesk below for assistance.

STEP 4

Terms and Conditions

Please read and agree to PRESTIA Online Transactions Terms and Conditions. The Terms and Conditions can also be checked on the SMBC Trust Bank Website.

STEP 5

Register your User ID, Password and E-mail address

Please register your desired User ID, Password and E-mail address. From next time, you will be able to Sign On using this User ID and Password.

For safe, secure and comfortable consultation at our branch

SMBC Trust Bank PRESTIA is striving to maintain health and safety of our customers and employees by taking measures to reduce the risk of infection in order to provide best services to customers who wish to have face-to-face consultation and immediate transactions at our branch.
To ensure the safety in a comfortable environment, we appreciate your understanding and cooperation with our measures for the prevention of the spread of COVID-19.

To customers visiting our branch

  • Wear a mask and practice cough etiquette.

  • Keep social distance.

  • There may be restrictions for number of entrance due to branch congestion.

We ask customers falling under any of the following to visit our branch at a later date or use PRESTIA Online.

  • Customers with fever and/or symptoms of cold
  • Customers requested by the government to self-isolate at home (e.g.: returned from overseas within 2 weeks or prior)

For inquiries, please contact our branch / mini-branch.

Find a branch

We provide support via telephone 24 hours a day, 365 days a year.

You can contact SMBC Trust Bank PRESTIA via telephone 24 hours a day, 365 days a year in Japan and also from overseas for various procedures and transactions.

PRESTIA Phone Banking

In Japan
0120-110-330
(Toll-free, available 24 hours a day, 365 days a year)

From overseas
81-46-401-2100
(Charges apply, available 24 hours a day, 365 days a year)

We respond to a consultation request from customers affected by COVID-19  in a more detailed manner.

Notice of loan telephone line for requesting payment plan change

We have set up a dedicated loan inquiry telephone line for existing loan customers who wish to make a request of consultation regarding repayment condition.
Please click here for details.