Providing three channels for a safe, secure and comfortable banking

The "new normal" has become our nationwide standard.
SMBC Trust Bank PRESTIA is focusing on safe, secure and comfortable banking by accepting transactions through these multiple channels such as internet, telephone and branches.

Open an account via internet with special offers
Online Telephone Branch Customer We provide support via 3 channels depending on your convenience.

Make online transactions at home.

Various applications and transactions are available via PRESTIA Online at home.
For any helps in need, our Helpdesk is available. Use PRESTIA Online without any anxiety.

  • Account
    verification

    Check and download accountstatement

  • Fund transfer

    Transfer funds in Japan and overseas

  • Asset
    management

    A wide selection of foreign currency denominated products

  • Various services

    Support options available including E-mail registration to receive market information

List of services available online

 PRESTIA Online PRESTIA Mobile / App
Account verification Balance Summary · Account Details and Activities ✓ ✓
Statement ✓ ✓
Download Account Activities ✓ -
Fund transfer*1 Domestic Fund Transfer · Overseas Remittance ✓ ✓
Transfers Within My Accounts (Same Currencies) ✓ ✓
Asset management Buy / Sell Foreign Currency ✓ ✓
Yen / Foreign Currency Time Deposits ✓ ✓
Premium Deposit (Structured Deposit) ✓ ✓
Various services E-mail Registration / Maintenance ✓ ✓
Switching to GLOBAL PASS (Multi Currencies Visa Debit with Cash Card) ✓ ✓

*Table above shows part of our services available on PRESTIA Online/PRESTIA Mobile.

PRESTIA Online
PRESTIA Mobile
SMBC Trust Bank App

For first-time users: User registration takes only 5 minutes!

How to register User ID and Password on PRESTIA Online

prev

    • Access the Sign On page

      Go to the Sign On page of PRESTIA Onlineand press "Create your User ID".

    • Search Branch Name

      Input your Katakana Branch Name and press "Search" (You can also copy your Katakana Branch Name from Branch Name list and paste in the box).

    • Please enter your Yen Savings Account Number, Telephone Personal ID Number (T-PIN), and and Date of Birth.

      • *You can check how to find your Yen Savings account number here.
      • *If you have forgotten your T-PIN, you will need to re-register. Please see here for the procedure.

    • Terms and Conditions

      Read and agree to the Terms and Conditions to proceed to the next screen. You can also check the Terms and Conditions from here.

    • Register your User ID, Password and E-mail address

      Please register your desired User ID and Password.
      From next time, you will be able to Sign On using this User ID and Password.
      You can also register an E-mail address.

    next

      How to register User ID and password on PRESTIA Mobile

      prev

        • Access the Sign On page

          Go to the Sign On page of PRESTIA Mobile and press "Create your User ID".

          PRESTIA Mobile

        • Search Branch Name

          Input your Katakana Branch Name and press "Search" (You can also copy your Katakana Branch Name from Branch Name list and paste in the box).

        • Please enter your Yen Savings Account Number, Telephone Personal ID Number (T-PIN), and and Date of Birth.

          • *You can check how to find your Yen Savings account number here.
          • *If you have forgotten your T-PIN, you will need to re-register. Please see here for the procedure.

        • Terms and Conditions

          Read and agree to the Terms and Conditions to proceed to the next screen. You can also check the Terms and Conditions from here.

        • Register your User ID, password and E-mail address

          Please register your desired User ID, password and E-mail address. From next time, you will be able to Sign On using this User ID and password.

        next

          For safe, secure and comfortable consultation at our branch

          SMBC Trust Bank PRESTIA is striving to maintain health and safety of our customers and employees by taking measures to reduce the risk of infection in order to provide best services to customers who wish to have face-to-face consultation and immediate transactions at our branch.

          To customers visiting our branch

          • Practice cough etiquette.
            (Wearing a mask is optional.)

          • Keep social distance as necessary.

          • There may be restrictions for number of entrance due to branch congestion.

          Although based on government policy face masks are voluntary, if COVID-19 infections expand again, we may largely ask for your cooperation for mask use at our branch or visit our branch at a later date as our infection prevention measures.
          We appreciate your understanding and cooperation, and please also use online banking.

          For inquiries, please contact our branch.

          Find a branch

          We provide support via telephone.

          Contact Us

          We respond to a consultation request from customers affected by COVID-19 in a more detailed manner.

          Notice of loan telephone line for requesting payment plan change

          We have set up a dedicated loan inquiry telephone line for existing loan customers who wish to make a request of consultation regarding repayment condition.
          Please click here for details.