News

Regarding Partial Suspension and Termination of PRESTIA Online Menus due to System Transition

May, 2018

To our customers,

The transition to new system is planned from Saturday, July 14, 2018 through Monday, July 16, 2018 (public holiday). Internet banking will be renewed, and during this period, the menus below on PRESTIA Online will not be available.

June 1, 2018 (Fri.) July 3, 2018 (Tue.) July 13, 2018 (Fri.) July 16, 2018 (Mon.) Payee Maintenance 17:00 *20:00 e-Form - Overseas Remittance Registration (Foreign Currency) 17:00 *20:00(Foreign Currency) e-Form - Change Address/Phone Number Late Night *20:00 e-mail - e-Statement Registration/Manage Settings/Update Late Night *20:00 Apply for Token Late Night *20:00 e-Form - Card / PIN / T-PIN Application and Change Request Late Night Service Termination e-Form - Limit Control Change Late Night Service Termination PRESTIA Online Message Late Night Service Termination All Other Online Services 16:30 *20:00

  • *Scheduled at 20:00, but please note that there is a possibility of delay due to some circumstances.

Please make transactions at the nearest branch or at PRESTIA Phone Banking.

The below services are also available at PRESTIA Phone Banking and by mail, by downloading the forms from here.
- Local/Overseas Remittance Registration/Deletion Application (Registration only by mail)
- Address Change Request Form
- Card/PIN/T-PIN Application and Change Request
- Limit Control Application

In addition, applying or re-issuing for a token is not available from late night of Tuesday, July 3, 2018 to 20:00 Monday, July 16, 2018. If your token displays an out of power message (bAtt00,bAtt01,bAtt02), please contact PRESTIA Online Helpdesk by Monday, July 2, 2018.

We apologize for any inconvenience this may cause.

SMBC Trust Bank Ltd.

contact us
Telephone 0120-110-330 (toll-free, open 24 hours a day, 365 days a year)
*available from mobile

From Overseas 81-45-330-2880 (toll-charge)
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