To be a trusted financial partner and to meet out customers' needs on an ongoing basis, SMBC Trust Bank embraces "Customer First" and provides quality service and products.
Steps to Improvement
At SMBC Trust Bank PRESTIA we regularly conduct a variety of surveys to get an accurate understanding of customer opinions and requests. We use the results of these surveys to improve our services and develop new products and services.
We share customer feedback within the company and use it to improve our products and services.
Here are some examples which our customers' voice led improvements in our service.
Please share your comments with us
Your comments are important to us. We do our best to take your comments and requests into account when improving our services and developing new products.