Be careful of suspicious software or websites

Following a link from a fake email to a fake website, where you end up installing software with malware or a virus.
Please also be extra careful when using free Wi-Fi spots.

How to Take Countermeasures

Personal information stored on my computer or in the cloud (user IDs, passwords, etc.) were illicitly obtained by someone who then assumed my identity to illicitly access my online banking account. However, because I had applied for the One Time Password Service (Token), I was able to prevent the unauthorized transfer of funds from my account, and no money was actually sent.

For your security

Contact Us

What to do if you have revealed your personal information!

Please contact SMBC Trust Bank PRESTIA immediately in cases like loss & stolen of your cash card and other personal information like your bank account number, PIN/T-PIN numbers, etc. Based on your request, we will promptly change your PIN, suspend your account, reissue your card, etc.

Telephone

Lost/stolen cash cards notifications and inquiries

046-401-2126Within Japan(toll-charge)

Service hours24 hours a day, 365 days a year.

  • *Reference and transaction are not available

81-46-401-2126From Overseas(toll-charge)

Service hours24 hours a day, 365 days a year.

  • *Reference and transaction are not available

Please call the number below for inquiries of fraud

0120-373-706Within Japan(toll-free)

Service hoursMon-Fri 9:00 - 17:00 except public holidays and Year-end and New Year holidays

81-3-6897-5250From Overseas(toll-charge)

Service hoursMon-Fri 9:00 - 17:00 except public holidays and Year-end and New Year holidays

Please contact PRESTIA Phone Banking to change your password
Automated Voice Guidance Service

0120-110-330(toll-free)

Card PIN change

Service hours24 hours a day, 365 days a year

Telephone PIN change

Service hours24 hours a day, 365 days a year

  • *Please note this service is not available at certain times.