Treat your PIN and password like you treat your valuables!

Avoid using easily guessed numbers like your birthday, and don't write your PIN on your card or store a note with your PIN on it in the same place as your card. You should also avoid keeping a list of passwords on your computer, as they can be vulnerable to spyware or viruses.

How to Take Countermeasures

I noticed that I had lost my wallet, so I quickly contacted the bank. I learned that someone had already withdrawn some money. A look at the details showed that they had been able to make the withdrawal without making any PIN entry errors. I had set my PIN to a number that was difficult to guess, but I had it written down on a note along with other passwords in my wallet, and that must have been how they were able to do it.

For your security

Contact Us

What to do if you have revealed your personal information!

Please contact SMBC Trust Bank PRESTIA immediately in cases like loss & stolen of your cash card and other personal information like your bank account number, PIN/T-PIN numbers, etc. Based on your request, we will promptly change your PIN, suspend your account, reissue your card, etc.

Telephone

Lost/stolen cash cards notifications and inquiries

046-401-2126Within Japan(toll-charge)

Service hours24 hours a day, 365 days a year.

  • *Reference and transaction are not available

81-46-401-2126From Overseas(toll-charge)

Service hours24 hours a day, 365 days a year.

  • *Reference and transaction are not available

Please call the number below for inquiries of fraud

0120-373-706Within Japan(toll-free)

Service hoursMon-Fri 9:00 - 17:00 except public holidays and Year-end and New Year holidays

81-3-6897-5250From Overseas(toll-charge)

Service hoursMon-Fri 9:00 - 17:00 except public holidays and Year-end and New Year holidays

Please contact PRESTIA Phone Banking to change your password
Automated Voice Guidance Service

0120-110-330(toll-free)

Card PIN change

Service hours24 hours a day, 365 days a year

Telephone PIN change

Service hours24 hours a day, 365 days a year

  • *Please note this service is not available at certain times.