Be careful of suspicious emails claiming to be from the bank

The bank will never send emails asking customers to enter their user ID or password.

Beware of a phishing e-mail addressing SMBC Trust Bank, Sumitomo Mitsui Banking Corporation, or Sumitomo Mitsui Card Company etc., which attempts to obtain your personal data including your bank account number, PIN/T-PIN numbers, user ID, password, GLOBAL PASS (Visa Debit) such as card number, expiration date, security code, etc.

How to Take Countermeasures

An email with the subject "SMBC Trust Bank password change confirmation" arrived at my email address. The body of the email had a link to click to check my registered information, and when I clicked it I was taken to a fake site that looked like the bank's website. I entered my User ID, password, branch number and account number and pressed the "Confirm" button but nothing was displayed. I found out that an unauthorized access using my User ID and password was attempted shortly afterward, but because I had applied for the One Time Password Service (Token), no unauthorized transfer was made from my account.

For your security

Contact Us

What to do if you have revealed your personal information!

Please contact SMBC Trust Bank PRESTIA immediately in cases like loss & stolen of your cash card and other personal information like your bank account number, PIN/T-PIN numbers, etc. Based on your request, we will promptly change your PIN, suspend your account, reissue your card, etc.

Telephone

Lost/stolen cash cards notifications and inquiries

046-401-2126Within Japan(toll-charge)

Service hours24 hours a day, 365 days a year.

  • *Reference and transaction are not available

81-46-401-2126From Overseas(toll-charge)

Service hours24 hours a day, 365 days a year.

  • *Reference and transaction are not available

Please call the number below for inquiries of fraud

0120-373-706Within Japan(toll-free)

Service hoursMon-Fri 9:00 - 17:00 except public holidays and Year-end and New Year holidays

81-3-6897-5250From Overseas(toll-charge)

Service hoursMon-Fri 9:00 - 17:00 except public holidays and Year-end and New Year holidays

Please contact PRESTIA Phone Banking to change your password
Automated Voice Guidance Service

0120-110-330(toll-free)

Card PIN change

Service hours24 hours a day, 365 days a year

Telephone PIN change

Service hours24 hours a day, 365 days a year

  • *Please note this service is not available at certain times.