Using encryption technology

Protect customer information with strong encryption method.
Customer information is encrypted to protect it during transmission. SMBC Trust Bank's Online banking service uses strong encryption for its encryption method.

Using a firewall to block external access

Blocks unauthorized external access. Online banking uses a security system called a firewall to protect against unauthorized external access.
Please install the most updated antivirus software to each of your PCs etc. and pay an extra attention to fraudulence software, file sharing software, internet or E-mails.

Advance payee registration

Registering payees in advance can prevent unauthorized transfers or remittances.

Fund Transfer and Remittance Payee Registration

Automatic sign-off

Automatically signs you off after a set amount of time with no activity.

Contact Us

What to do if you have revealed your personal information!

Please contact SMBC Trust Bank PRESTIA immediately in cases like loss & stolen of your cash card and other personal information like your bank account number, PIN/T-PIN numbers, etc. Based on your request, we will promptly change your PIN, suspend your account, reissue your card, etc.

Telephone

Lost/stolen cash cards notifications and inquiries

046-401-2126Within Japan(toll-charge)

Service hours24 hours a day, 365 days a year.

  • *Reference and transaction are not available

81-46-401-2126From Overseas(toll-charge)

Service hours24 hours a day, 365 days a year.

  • *Reference and transaction are not available

Please call the number below for inquiries of fraud

0120-373-706Within Japan(toll-free)

Service hoursMon-Fri 9:00 - 17:00 except public holidays and Year-end and New Year holidays

81-3-6854-4500From Overseas(toll-charge)

Service hoursMon-Fri 9:00 - 17:00 except public holidays and Year-end and New Year holidays

Please contact PRESTIA Phone Banking to change your password
Automated Voice Guidance Service

0120-110-330(toll-free)

Card PIN change

Service hours24 hours a day, 365 days a year

Telephone PIN change

Service hours24 hours a day, 365 days a year

  • *Please note this service is not available at certain times.