First Steps & Procedures
3 Steps to Start Using GLOBAL PASS
Please follow the steps below for safety and security of your card.
STEP 1
Register for GLOBAL PASS Member's Website (All card holders)
Manage the debit card function (shopping with Visa and overseas ATM usage) and strengthen your online security.
- *To avoid any inconvenience (e.g. not being able to shop online), please make sure to complete the registration.
How to register
Visit GLOBAL PASS Member's Website and register User ID and Password from "Create your User ID".
Visa Secure automatically becomes active after the registration.
More details on the Visa Secure.
- *The User ID and Password should be created separately from your online banking's User ID and Password.
Convenient features on Member's Website
Viewing Usage Statements
You can view Usage Statements for the debit card transactions (shopping/overseas ATM use) with GLOBAL PASS for the past 15 months (date, time, store, amount, etc.).
- No printed Usage Statements will be mailed.
- The main card holder can also view Usage Statements for your family cards. Family card users, however, can only view Usage Statements for their own family card.
Notification e-mails
If a payment cannot be deducted from your settlement account due to insufficient funds when adjusting for differences in the usage amount, an e-mail titled "Notice of Account Balance" will be sent to the e-mail address you have registered on the website. And also an email will be sent to the registered email address when a setting is changed on GLOBAL PASS Member's Website.
Change the transaction limits
You can set your transaction limit for per transaction, per day and per month for the debit card function (shopping/overseas ATM use) by yourself.
Suspend / activate the debit card function
You can suspend or activate the usage for shopping and overseas ATMs.
Other settings
You can change User ID/ Password and e-mail address for the Member's Website.
STEP 2
Review your transaction limit (Account holder only)
The account holder can view/change the transaction limits for the debit card function (shopping with Visa and overseas ATM usage) on GLOBAL PASS Member's Website.
- *Family Card usage is included in the limits.
How to check and modify
Sign on to GLOBAL PASS Member's Website > Manage Services > Change Limit Control > Modify Limits
- *For security reasons, selectable range is partially restricted.
- *If you switched Banking Card (and PRESTIA Gaika Cash Card) to GLOBAL PASS, Overseas ATM withdrawal transaction limit is RESET to the GLOBAL PASS default setting regardless of your previous setting(s).
STEP 3
Register for PRESTIA Alert Service (Account holder only)
For your security, please register for the "PRESTIA Alert Service" to receive notice of the card usage.
- *Family Card usage is also notified to the account holder.
How to register
Sign on to online banking > Services > E-mail Registration / Maintenance > Register / Update (PRESTIA Alert Service / PRESTIA Insight)
Sign on to online banking > Services > E-mail Registration / Maintenance > Register / Update (PRESTIA Alert Service / PRESTIA Insight)
* If your registered address is overseas:
Your card will be sent in a blocked status for security reasons. Please follow the procedures below to activate the card, depending on your card usage.
- Overseas ATMs and shopping with Visa
Sign on to GLOBAL PASS Member's Website > Manage Services > Change Card Status
then activate your card. - ATMs in Japan and shopping with J-Debit
Please have your card and T-PIN ready and call PRESTIA Phone Banking from an account holder or visit our branch after you return to Japan.
Contact Us
- PRESTIA Phone Banking
Within Japan/Automated Voice Guidance Service
0120-110-330(toll-free)
Service hours: 8:00 - 22:00
If the above phone number is not available.
046-401-2100(charges apply)
Service hours: 8:00 - 22:00
From overseas/Automated Voice Guidance Service
81-46-401-2100(charges apply)
Service hours: 8:00 - 22:00
Other Procedures
Change your transaction limit
-
Transaction limits for shopping with Visa / iD*1 and withdrawals from overseas ATMs
You can change your transaction limits on the GLOBAL PASS Member's Website.
- *For security reasons, selectable range is partially restricted.
- *1iD payment is only available if the iD logo is printed on the back of your card. More details.
- Default setting and Selectable range increments (Unit: Yen)
- The definition of "per day" is based on Japan Standard Time (JST).
- The amount transacted with the family card is included in the transaction limit of your main card.
- When being deducted from PRESTIA MultiMoney Foreign Currency Savings Account, total cumulative use will be calculated based on the amount converted into Japanese yen at a rate obtained by adding the predefined commission fee (3%) to the exchange rate determined by Visa.
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Transaction limits for withdrawals / transfers at domestic ATMs and shopping with J-Debit
You can apply at a branch or via telephone.
- Default setting and Selectable range increments (Unit: Yen)
- The above is the daily transaction limit.
- The withdrawal limit for ATMs other than Sumitomo Mitsui Banking Corporation and Seven Bank ATMs (including Japan Post Bank ATMs) is 2 million yen/day (fixed).
- The transaction limit for J-Debit can be set between 1-500,000 yen/day. The default setting is 500,000 yen/day.
- To use biometric authentication, you must register your finger vein authentication information at a branch. Please do not forget to bring your card with you.
Cancelling your card
Visit our branches or inquire with PRESTIA Phone Banking. We accept requests for GLOBAL PASS cancellations and change to a domestic use-only card.
- If you cancel your GLOBAL PASS, accumulated cashback amount at the time of cancellation (deposited amount or scheduled mile rewards) will be completely invalidated.
- Your family card will also be cancelled when you cancel your main card.
Lost or stolen card
If your card is lost or stolen, please call the police and the number below immediately.
You can suspend the usage for shopping and overseas ATMs on:
GLOBAL PASS Member's Website > Manage Services > Change Card Status.
From overseas
(toll-free) 24 hours a day, 365 days a year
- Ireland, U.K., Israel, Italy, Austria, the Netherlands, Switzerland, Sweden, Spain, Taiwan, China (major cities), Denmark, Germany, New Zealand, Norway, Hungary, Philippines, France, Belgium, Portugal, Macao, Malaysia, Luxembourg
- 00-800-81-110-330
- South Korea, Singapore, Thailand, Hong Kong
- 001-800-81-110-330
- Mainland US, Canada, Hawaii
- *Calls from the United States are limited to Verizon (landline only).
- 011-800-81-110-330
- Australia
- 0011-800-81-110-330
- Finland
- 990-800-81-110-330
- Other than the above(charges apply)
- 81-46-401-2126
- Depending on region or location, you may be unable to use your mobile phone, or may be charged service fees and / or local call charges even if able to use it. You may also be unable to use the phone from certain hotels or public telephones. If you call from a hotel, etc., you may be billed separate service fees and/or telephone charges, etc.
- Note that this service may be changed or discontinued at any time without prior notice.
Related Information
For customers with a cash card issued by September 2019
You can easily switch to GLOBAL PASS via online banking for free.
If you have not yet registered for online banking, please register here in advance.
You can easily switch to GLOBAL PASS via online banking for free.
If you have not yet registered for online banking, please register here in advance.
FAQ about switching to GLOBAL PASS