First Steps & Procedures

3 Steps to Start Using GLOBAL PASS

Please follow the steps below for safety and security of your card.

STEP 1
Register for GLOBAL PASS Member's Website (All card holders)

Manage the debit card function (shopping with Visa and overseas ATM usage) and strengthen your online security.

  • *To avoid any inconvenience (e.g. not being able to shop online), please make sure to complete the registration.

How to register

Visit GLOBAL PASS Member's Website and register User ID and Password from "Create your User ID".

Visa Secure automatically becomes active after the registration.

More details on the Visa Secure.

  • *The User ID and Password should be created separately from your online banking's User ID and Password.

Convenient features on Member's Website

Viewing Usage Statements

You can view Usage Statements for the debit card transactions (shopping/overseas ATM use) with GLOBAL PASS for the past 15 months (date, time, store, amount, etc.).

  • No printed Usage Statements will be mailed.
  • The main card holder can also view Usage Statements for your family cards. Family card users, however, can only view Usage Statements for their own family card.

Notification e-mails

If a payment cannot be deducted from your settlement account due to insufficient funds when adjusting for differences in the usage amount, an e-mail titled "Notice of Account Balance" will be sent to the e-mail address you have registered on the website. And also an email will be sent to the registered email address when a setting is changed on GLOBAL PASS Member's Website.

Change the transaction limits

You can set your transaction limit for per transaction, per day and per month for the debit card function (shopping/overseas ATM use) by yourself.

Suspend / activate the debit card function

You can suspend or activate the usage for shopping and overseas ATMs.

Other settings

You can change User ID/ Password and e-mail address for the Member's Website.

STEP 2
Review your transaction limit (Account holder only)

The account holder can view/change the transaction limits for the debit card function (shopping with Visa and overseas ATM usage) on GLOBAL PASS Member's Website.

  • *Family Card usage is included in the limits.

How to check and modify

Sign on to GLOBAL PASS Member's Website > Manage Services > Change Limit Control > Modify Limits

  • *For security reasons, selectable range is partially restricted.
  • *If you switched Banking Card (and PRESTIA Gaika Cash Card) to GLOBAL PASS, Overseas ATM withdrawal transaction limit is RESET to the GLOBAL PASS default setting regardless of your previous setting(s).

STEP 3
Register for PRESTIA Alert Service (Account holder only)

For your security, please register for the "PRESTIA Alert Service" to receive notice of the card usage.

  • *Family Card usage is also notified to the account holder.

More details

How to register

Sign on to online banking > Services > E-mail Registration / Maintenance > Register / Update (PRESTIA Alert Service / PRESTIA Insight)

Sign on to online banking > Services > E-mail Registration / Maintenance > Register / Update (PRESTIA Alert Service / PRESTIA Insight)

  • *If you are new to our online banking, please create your User ID from here.
  • *If you are new to our online banking, please create your User ID from here.

* If your registered address is overseas:

Your card will be sent in a blocked status for security reasons. Please follow the procedures below to activate the card, depending on your card usage.

  • Overseas ATMs and shopping with Visa
    Sign on to GLOBAL PASS Member's Website > Manage Services > Change Card Status
    then activate your card.
  • ATMs in Japan and shopping with J-Debit

    Please have your card and T-PIN ready and call PRESTIA Phone Banking from an account holder or visit our branch after you return to Japan.

Other Procedures

How to change PINs

How to reissue your card

Change your transaction limit

  • Transaction limits for shopping with Visa / iD*1 and withdrawals from overseas ATMs

    You can change your transaction limits on the GLOBAL PASS Member's Website.

    • *For security reasons, selectable range is partially restricted.
    • *1iD payment is only available if the iD logo is printed on the back of your card. More details.
  • Default setting and Selectable range increments (Unit: Yen)
Default Selectable
(in increments of ¥10,000)
Shopping in Japan Per transaction 500,000 0 - 5 mil.
Per day 500,000 0 - 5 mil.
Per month 500,000 0 - 10 mil.
Shopping overseas Per transaction 500,000 0 - 5 mil.
Per day 500,000 0 - 5 mil.
Per month 500,000 0 - 10 mil.
Withdrawal from overseas ATMs Per transaction 100,000 0 - 100,000
Per day 200,000 0 - 500,000
Per month 400,000 0 - 3 mil.
  • The definition of "per day" is based on Japan Standard Time (JST).
  • The amount transacted with the family card is included in the transaction limit of your main card.
  • When being deducted from PRESTIA MultiMoney Foreign Currency Savings Account, total cumulative use will be calculated based on the amount converted into Japanese yen at a rate obtained by adding the predefined commission fee (3%) to the exchange rate determined by Visa.
  • Transaction limits for withdrawals / transfers at domestic ATMs and shopping with J-Debit

    You can apply at a branch or via telephone.

  • Default setting and Selectable range increments (Unit: Yen)
Type of authentication Transaction details Default Selectable
(in increments of ¥10,000)
Magnetic stripe Withdrawal 500,000 0 - 3 mil.
Transfer 1 mil. 0 - 3 mil.
IC chip Withdrawal 500,000 0 - 3 mil.
Transfer 1 mil. 0 - 3 mil.
Biometric
authentication
Withdrawal
+
Transfer
Total of
10 mil.
Upper limit
10 mil.
  • The above is the daily transaction limit.
  • The withdrawal limit for ATMs other than Sumitomo Mitsui Banking Corporation and Seven Bank ATMs (including Japan Post Bank ATMs) is 2 million yen/day (fixed).
  • The transaction limit for J-Debit can be set between 1-500,000 yen/day. The default setting is 500,000 yen/day.
  • To use biometric authentication, you must register your finger vein authentication information at a branch. Please do not forget to bring your card with you.

Cancelling your card

Visit our branches or inquire with PRESTIA Phone Banking. We accept requests for GLOBAL PASS cancellations and change to a domestic use-only card.

  • If you cancel your GLOBAL PASS, accumulated cashback amount at the time of cancellation (deposited amount or scheduled mile rewards) will be completely invalidated.
  • Your family card will also be cancelled when you cancel your main card.

Lost or stolen card

If your card is lost or stolen, please call the police and the number below immediately.
You can suspend the usage for shopping and overseas ATMs on:
GLOBAL PASS Member's Website > Manage Services > Change Card Status.

In Japan

046-401-2126

(charges apply) 24 hours a day, 365 days a year

From overseas
(toll-free) 24 hours a day, 365 days a year

Ireland, U.K., Israel, Italy, Austria, the Netherlands, Switzerland, Sweden, Spain, Taiwan, China (major cities), Denmark, Germany, New Zealand, Norway, Hungary, Philippines, France, Belgium, Portugal, Macao, Malaysia, Luxembourg
00-800-81-110-330
South Korea, Singapore, Thailand, Hong Kong
001-800-81-110-330
Mainland US, Canada, Hawaii
  • *Calls from the United States are limited to Verizon (landline only).
011-800-81-110-330
Australia
0011-800-81-110-330
Finland
990-800-81-110-330
Other than the above(charges apply)
81-46-401-2126
  • Depending on region or location, you may be unable to use your mobile phone, or may be charged service fees and / or local call charges even if able to use it. You may also be unable to use the phone from certain hotels or public telephones. If you call from a hotel, etc., you may be billed separate service fees and/or telephone charges, etc.
  • Note that this service may be changed or discontinued at any time without prior notice.

Related Information

For customers with a cash card issued by September 2019

You can easily switch to GLOBAL PASS via online banking for free.
If you have not yet registered for online banking, please register here in advance.

You can easily switch to GLOBAL PASS via online banking for free.
If you have not yet registered for online banking, please register here in advance.

FAQ about switching to GLOBAL PASS