Maintenance

Scheduled 12 times a year from 9:00pm on Sunday to 7:00am on the following Monday

<System Maintenance planned in 2025>
1) 9:00pm on Sunday, January 19 to 7:00am on Monday, January 20
2) 9:00pm on Sunday, February 16 to 7:00am on Monday, February 17
3) 9:00pm on Sunday, March 16 to 7:00am on Monday, March 17
4) 9:00pm on Sunday, April 13 to 7:00am on Monday, April 14
5) 9:00pm on Sunday, May 18 to 7:00am on Monday, May 19
6) 9:00pm on Sunday, June 8 to 7:00am on Monday, June 9
7) 9:00pm on Sunday, July 13 to 7:00am on Monday, July 14
8) 9:00pm on Sunday, August 17 to 7:00am on Monday, August 18
9) 9:00pm on Sunday, September 14 to 7:00am on Monday/holiday, September 15
10) 9:00pm on Sunday, October 19 to 7:00am on Monday, October 20
11) 9:00pm on Sunday, November 9 to 7:00am on Monday, November 10
12) 9:00pm on Sunday, December 14 to 7:00am on Monday, December 15

• PRESTIA Online
• PRESTIA Mobile
• SMBC Trust Bank App
• PRESTIA Phone Banking
  Only Lost/ stolen cash cards notifications and inquiries can be accepted.
• PRESTIA Alert Service
  Alert emails will be sent out as service resumes.
• Domestic ATM

Please note that system maintenance may occur on a day which is not stated above.

• GLOBAL PASS Visa (domestic payments, overseas payments, online payments) or iD transactions
• GLOBAL PASS overseas ATM withdrawal

Notice of Limitation on GLOBAL PASS USAGE in Foreign Currency Transactions

During the maintenance hours, payments with GLOBAL PASS debited from foreign currency deposits may be restricted under the following conditions.

• *Transactions which are to be debited from your Yen Savings account deposit are still available during the maintenance hours, either GAIKA FULL BACK or when the local currency is not one of our 17 applicable foreign currencies. Please note that there may be other reasons for restrictions other than listed below, such as from the fraud prevention point of view.

<That you have PRESTIA MultiMoney Credit Outstanding Loan Balance>

During the maintenance hours, payments or withdrawals using foreign currency deposits are restricted as follows:

1. When GAIKA FULL BACK Status is “On”
   • Payments will not be deducted from the foreign currency deposit account, but instead, the transaction amount will be converted into Japanese yen and deducted from your Yen Savings deposit account.
2. When GAIKA FULL BACK Status is “Off”
   • Neither payments nor withdrawals are available.

<That you purchased or deposited a currency for the very first time during the specific period one business day before the maintenance>

If both conditions A and B below apply, payments and/or withdrawals using the foreign currency newly purchased/deposited will be restricted during the maintenance hours.

• Condition A: You purchased or deposited a currency, that you have never transacted before with us, between 16:00 and 22:00 JST one the business day before the maintenance^*.
• Condition B: You attempt to use the currency purchased under Condition A during the maintenance hour.

1. When GAIKA FULL BACK Status is “On”
   • Payments will not be deducted from the foreign currency deposit account, but instead, the transaction amount will be converted into Japanese yen and deducted from your Yen Savings deposit account.
2. When GAIKA FULL BACK Status is “Off”
   • Neither payments nor withdrawals are available.

• *If you have transacted the currency in the past with us, Condition A does not apply even if you don’t have the balance of the same currency of PRESTIA MultiMoney deposit.

Changing GAIKA FULL BACK Status

GAIKA FULL BACK Status can be changed via our online banking (PRESTIA Online, PRESTIA Mobile, App) when it is not under scheduled system maintenance. If you encounter any difficulties with online procedures, please contact PRESTIA Phone Banking at 0120-110-330 for assistance.
See here for details.