Scheduled System Maintenance

Due to a scheduled system maintenace, some of our services are not available during the following time periods.

Service Termination Period:

Scheduled 8 times a year from 9:00pm on the second or third Sunday to 7:00am on the following Monday

<System Maintenance planned in 2022>
1) 9:00pm on Sunday, January 23 to 7:00am on Monday, January 24
2) 9:00pm on Sunday, February 20 to 7:00am on Monday, February 21
3) 9:00pm on Sunday, March 13 to 7:00am on Monday, March 14
4) 9:00pm on Sunday, May 15 to 7:00am on Monday, May 16
5) 9:00pm on Sunday, July 10 to 7:00am on Monday, July 11
6) 9:00pm on Sunday, August 21 to 7:00am on Monday, August 22
7) 9:00pm on Sunday, September 11 to 7:00am on Monday, September 12
8) 9:00pm on Sunday, November 13 to 7:00am on Monday, November 14

Impacted services:

  • PRESTIA Online
  • PRESTIA Mobile
  • SMBC Trust Bank App
  • PRESTIA Phone Banking
    (Only Lost/ stolen cash cards notifications and inquiries can be accepted)
  • Alert Service
    (Alert emails for withdrawals at overseas ATMs during the time period specified above will be sent out as service resumes)
  • Domestic ATM
Where to use Banking Card*,
IC Banking Card*
GLOBAL PASS
Domestic ATM Unavailable Unavailable
Overseas ATM - Available
Shopping with Visa or iD - Available
Shopping with J-Debit Unavailable Unavailable
  • *Banking card for Yen Savings Account that has not been switched to GLOBAL PASS.

Please note that system maintenance may occur on a day which is not stated above.

Maintenance Notice for GLOBAL PASS

Please click here for maintenance details.