If you are a frequent business or leisure traveler, we will provide you with a variety of banking services to ensure you have a comfortable overseas experience.

Global Support powered by citi


<GLOBAL PASS® holders only>

For GLOBAL PASS holders only

When traveling outside of Japan with Global Pass, you will have no surcharge fee on ATM withdrawals at participating Citi ATMs in markets where Citi has retail branches in Asia, Europe, the Middle East, Mexico, and the United States.

Find out how to locate participating Citi ATMs at the links below.

  • By clicking on the following links, you will be taken to a Citi website, which is outside the SMBC family of companies, and will be in English or local languages. Access to the Citi site is provided for the sole purpose of Global Support services of SMBC Trust Bank and is not intended to solicit, recommend, promote, or provide advice with respect to any Citi products or services.
  • *1In the United States, participating ATMs can be found by filtering for "Full Service" on the US Citibank ATM locator website or by using ATMs displaying the Citibank name.
  • *2Other locations are Bahrain, Hong Kong SAR, India, Indonesia, Korea, Malaysia, Philippines, Poland, Russia, Singapore, Taiwan, Thailand, United Arab Emirates, United Kingdom, and Vietnam.

02 LOCATE  Citibank® branches in the US

<For All Customers>

For All Customers

Before you move to the US, we can help you find US Citibank branch locations.

  • In some branches, you can work with Japanese speaking staff.
  • For relocating PRESTIA Gold customers we can help you set up an appointment with a Citigold® Relationship Manager who can tell you about Citigold benefits when you relocate to the US.  

Notes about this service

This service is intended to refer Citibank in the US based on your needs, not to solicit products or services. Please note that SMBC Trust Bank PRESTIA does not solicit or explain products or services of Citibank.



Take a moment to catch your breath when traveling abroad with access to Citigold Lounges in seven cities around the globe. In these lounges you can enjoy complimentary coffee, tea and refreshments to help you re-energize for the rest of your day, and stay connected to what matters with complimentary Wi-Fi and device charging.*

Please display a valid Photo ID in English with Citigold Lounge Pass. For further details, please contact us.

Citigold Lounge Pass

Available Citigold lounges

New York

Fifth Avenue Citigold Center 666 Fifth Avenue(entrance on 52nd Street), New York, NY


Bayfront Citigold Client Center (Miami):
201 South Biscayne Boulevard, Miami, Florida 33131

San Francisco

San Francisco Citigold Client Center:
245 Market Street, San Francisco, California 94105


Citigold Lounge Canary Wharf Citigroup Centre, 33 Canada Square, Canary Wharf, London, E 14 5LB, UK


Capital Square Citigold Center 23 Church Street #07-01 Singapore 049481

Hong Kong

Mong Kok Citigold Center Shop 8, 1/F, Wai Fung Plaza, 664 Nathan Road, Mongkok, Kowloon, Hong Kong


West Nanjing Road Citigold Center Unit A, 1F and 2F No. 762 West Nanjing Road, Shanghai, P.R. China 200040

  • *Wi-Fi and charging services vary by location.
  • *Terms, conditions and availability of Citi services are subject to change. Citi services may not be available in all locations.


Citi Global Consumer Bank, a global digital banking leader in credit cards and wealth management, serves more than 110 million clients in 19 markets.

Additional Support by PRESTIA


For All Customers

You will receive a cash award of 5,000 yen per 1,000,000 yen equivalent (Up to 100,000 yen per customer), if you transfer funds of 3,000,000 yen equivalent or more per transaction in foreign currency from overseas to SMBC Trust Bank PRESTIA.

You can receive and deposit the foreign currency fund into PRESTIA account without any currency conversions and lifting charge.

02Overseas ATM Transactions:

For All Customers

VISA PLUS You can withdraw local currency at overseas ATMs with "Visa" or "PLUS" logos.

  • *Owners of ATMs may charge additional fees. SMBC Trust Bank does not charge a fee for balance inquiries.



You can directly contact our PRESTIA GOLD dedicated operator in Japan from approximately 30 countries and areas for free. This service is available to all PRESTIA GOLD customers to enable smoother transactions and to obtain timely consultation from virtually anywhere in the world.*

  • *Service countries are subject to change
  • *Some hotels, etc. may charge service fees and/or phone charges separately when making a call. Please check with the hotel, etc. before you place a call.
  • *You can not use this service with an IP phone (including Internet telephone service).
  • *You can not use mobile phones, or even if you can place a call, the service fees and/or domestic service fees may be charged.

Please make sure to read the following notes before making transactions.

Notes about this service

  • Please note that the details of our products, services, and offerings are subject to change.
  • Products and services featured here may not be purchasable or able to be provided to customers for various reasons determined by SMBC Trust Bank. We kindly request your understanding in advance.
  • PRESTIA GOLD is a special service that SMBC Trust Bank makes available to selected customers who have wealth management needs and maintain a Total Average Monthly Relationship Balance equivalent to 10 million yen or more.
  • In cases where SMBC Trust Bank judges that there has been abusive or unreasonable use of services, SMBC Trust Bank reserves the right to rescind PRESTIA GOLD status in accordance with reasonable standards for fair use of services.
  • Products and services including interest rates, fees, exchange rates etc. featured here are available for SMBC Trust Bank PRESTIA.
  • Citi, Citi and Arc Design and other marks used herein are service marks of Citigroup Inc. or its affiliates, used and/or registered throughout the world, used under license.

For non-account holders
Available 24h / 365d

Open an account

Contact Us

Call us, or visit your nearest branch, to ask about PRESTIA GOLD.

About PRESTIA GOLD status

  • PRESTIA GOLD is a special service available to selected customers who maintain a Total Average Monthly Relationship Balance equivalent to 10 million yen or more and have asset management needs for products such as foreign currency denominated products.
  • In cases where SMBC Trust Bank judges that there has been abusive or unreasonable use of services, SMBC Trust Bank reserves the right to rescind PRESTIA GOLD status in accordance with reasonable standards for fair use of services.