PRESTIA Alert Services

By registering for PRESTIA Alert Service you will receive e-mail alerts for every cash card usage, invalid PIN input at domestic ATMs, for shopping, online banking sign-on, and online fund transfer to a domestic unregistered payee. If you notice any transactions that you are not aware of, call us immediately and we will support you to avoid further damages.

How to Apply

Please apply for the service on PRESTIA Online.

STEP 1

Sign on to PRESTIA Online.

PRESTIA Online

STEP 2

Choose 'E-mail Registration / Maintenance > Register / Update (PRESTIA Alert Service / PRESTIA Insight)'*1 from "Services" menu and register your information.

Learn more

STEP 3

We will send you a confirmation message when your registration is complete.

  • *1If you have not already registered an e-mail address for PRESTIA Alert Services/PRESTIA Insight , you must do so before using the service.
  • *If you are not receiving notification e-mails, you may have entered the wrong e-mail address, or a domain specification or anti-spam filter for incoming e-mail may be preventing the e-mails from arriving. Return to the PRESTIA Online and confirm the information you entered. Also, make sure to add smbctb.co.jp to your safe domain list.
  • *You cannot apply for the PRESTIA Alert Service by phone, at a branch, or by mail.

Usage Examples

×

Not registered for Card Usage Alert in the PRESTIA Alert Service

My savings were withdrawn from my account, but I didn't notice in time and I lost a lot of money.

○

Registered for Card Usage Alert in the PRESTIA Alert Service

A notification about a strange transaction was sent to my mobile phone, so I quickly put a stop to transactions on my Cash Card. It allowed me to keep the damage to a minimum.

Important Notes

  • *Notification e-mails will not be sent if you enter a wrong PIN when shopping or using an overseas ATM with GLOBAL PASS.
  • *Notification e-mails will reach you in case of refund of overseas withdrawals, or cancelation of purchases in global (except J-Debit) by using GLOBAL PASS.
  • *Notification e-mails may not be sent when shopping using GLOBAL PASS or canceling it depending on the payment method of the merchant.
  • *Depending on the status of their accounts, some customers may not be eligible for this service. Please inquire for more details via PRESTIA Phone Banking.
  • *Notifications from the PRESTIA Alert Service may be delayed or fail to arrive due to network problems affecting your mobile phone, Internet service provider or others.
  • *The PRESTIA Alert Service is free of charge, but customers must pay their own e-mail usage fees, including mobile phone packet communication fees.

One Time Password (OTP) Service

One Time Password (OTP) is a single-use password required each time you use the Unregistered Account Transfers Service on PRESTIA Online / PRESTIA Mobile, when changing your address, or when registering Overseas Remittance (Foreign Currency) on PRESTIA Online. OTP is composed of a six-digit number for a high level of security. And, when making a transfer to an unregistered account, a per-transaction authentication is required for each transaction, in addition to the current identity verification using a One Time Password to prevent unauthorized transfers.

Features

  • One Time Password (OTP) is a single-use password, and becomes invalid once signed off from PRESTIA Online. The OTP will also become invalid a fixed time after issue.
  • For making a transfer to an unregistered account, a per-transaction authentication (Transaction Signing Code) is required for each transaction, in addition to the current identity verification using a One Time Password to prevent unauthorized transfers.
  • An OTP / Transaction Signing Code is displayed on a token for approximately 40 seconds. The token is a small card-shaped device measuring 7cm X 4.5cm X 3mm.
  • There is no fee for issuing initial tokens.

Applying for the One Time Password (OTP) Service

STEP 1

Sign on to PRESTIA Online.

PRESTIA Online

  • *Connecting to "One Time Password (OTP)" menu from above.

Navigation Menu: One Time Password (OTP)

STEP 2

Click "Apply for Token"

STEP 3

Read and agree to the "Terms and Conditions for One Time Password (OTP) Service". Click 'Apply' button after ticking the checkbox on your agreement.

  • *Please download the 'Download "Terms and Conditions for One Time Password (OTP) Service"' first before ticking the checkbox.

STEP 4

Application completion page appears.

STEP 5

The token will be sent to your registered home address by registered mail. It will be ready for use when you receive your token.

For further details regarding registration on PRESTIA Online, click here.
Apply for token

Using the One Time Password (OTP) Service

Please have a token in your hand.

For further details regarding how to use your token to generate One Time Password (OTP), Transaction Signing Code etc., for each transaction, click here.

Frequently Asked Questions about the OTP Service

For further details regarding Frequently Asked Questions about the OTP Service, click here.
Frequently Asked Questions about the OTP Service

Important Notes

  • *There will be no fee for issuing initial tokens.
  • *Tokens are provided only for usage inside Japan. Tokens cannot be delivered to overseas addresses. Customer with overseas addresses will need to register the payee in advance in order to execute fund transfers.
  • *Tokens cannot be taken to or used in countries or territories where they are not allowed or are otherwise restricted.
    You cannot take to or use tokens in such countries or territories.
  • *You cannot apply for a token after around 3 weeks from when you request to change your registered home address.
  • *Do not keep or use tokens under hot or humid conditions.

Limit Control

Transaction limit

The transaction limit applies to shopping at Visa merchant stores in Japan and overseas (including online shops) and withdrawals of local currency at overseas ATMs with the "Visa" and "PLUS" marks.

Default amount Selectable range
(in increments of 10,000 yen)
Shopping
in Japan
Per transaction 500,000 yen 0 - 5 million yen
Per day 500,000 yen 0 - 5 million yen
Per month 500,000 yen 0 - 10 million yen
Overseas
shopping
Per transaction 500,000 yen 0 - 5 million yen
Per day 500,000 yen 0 - 5 million yen
Per month 500,000 yen 0 - 10 million yen
Withdrawal
from overseas
ATMs
Per transaction 100,000 yen 0 - 100,000 yen
Per day 200,000 yen 0 - 500,000 yen
Per month 400,000 yen 0 - 3 million yen
  • *The definition for "per day" is 0:00-24:00 JST.
  • *The amount transacted with the family card is included in the transaction limit of your main card.
  • *When being deducted from PRESTIA MultiMoney Foreign Currency Savings Account, total cumulative use will be calculated based on the amount converted into Japanese yen at a rate obtained by adding the predefined commission fee (3%) to the exchange rate determined by Visa.

How to change your transaction limit: you can change your transaction limit on the GLOBAL PASS member's website.

This limit applies to withdrawals/transfers at ATMs in Japan and the use of J-Debit.

Type of authentication Transaction details Default setting Selectable range
(in increments of 10 US dollar)
Magnetic stripe Withdrawal 500,000yen 0-3 million yen
Transfer 1 million yen 0-3 million yen
IC chip Withdrawal 500,000yen 0-3 million yen
Transfer 1 million yen 0-3 million yen
Biometric
authentication
Withdrawal
+
Transfer
Total of
10million yen
Upper limit
10 million yen
  • *The above is the daily transaction limit.
  • *The withdrawal limit for ATMs other than Sumitomo Mitsui Banking Corporation and Seven Bank ATMs (including Japan Post Bank ATMs) is 2 million yen/day (fixed).
  • *The transaction limit for J-Debit can be set between 1-500,000 yen/day. The default setting is 500,000 yen/day.

How to change your transaction limit: you can apply at abranch or via telephone.

  • *If you wish to use biometric authentication, you will need to bring your card to a branch and register your finger vein authentication information.
  • *Transactions at ATMs that do not support IC chips or biometric authentication will be magnetic stripe-based.

Virtual Pad

Entering your PIN or password using the Virtual Pad displayed on your computer screen to use PRESTIA Online effectively protects you from password theft that monitors your keyboard strokes.

How to Use

Using the Virtual Pad is easy. Just click "Virtual Keypad" on the PRESTIA Online sign on screen.

Virtual Pad Image

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