Help 
 
User ID:
Forgot your ID?
Password:
Forgot your password?

Use Virtual Pad
Notification regarding transition to new system
Attention! Beware of Financial Crimes  Details
Please read the "PRESTIA Online Terms and Conditions" before using PRESTIA Online. Please note that signing on to PRESTIA Online indicates that you understand and agree to our terms.

SMBC Trust Bank Customer Agreements
•  Please avoid using computers in public places (like cyber cafes) to access your account online, and refrain from using easily identifiable numbers (e.g., date of birth, telephone number, and other simple number sequences) for your PIN, User ID and Password.

•  Please be sure to change your Password regularly.

•  For the security of our customers, some combination of characters and symbols are not allowed for your User ID, Password and E-mail address.
 
ENJOY PLUS (Add-on interest rates) With the foreign currency expert PRESTIA, you can enjoy advantageous add-on interest rates for foreign currency time deposits from yen funds.Applied to certain foreign currencies and deposit types.Read More

Please be aware!
To customers receiving fund transfers from overseas: Automatic switching for overseas fund transfers is being terminated.

SMBC Trust Bank Ltd. has integrated Citibank Japan's retail banking business on November 1, 2015, and continues the business under the new brand 'PRESTIA'.
Please note that you can continue to use the same User ID and Password to log on to PRESTIA Online and PRESTIA Mobile. Your Token will also continue to work as is for PRESTIA Online.

FAQ regarding the integration

Attention Please pay special attention to maintain your User ID & Password security when using Internet banking. Learn More One Time Password (OTP) Service Security for OTP Service is being further strengthened to prevent unauthorized transfers. Learn More
Attention
 
Customer Notice
Customer Notice

12/09/16   Regarding the termination of automatic switching for overseas fund transfers
07/14/16   Request Regarding the Revision of Web Content and Materials Due to Unit Name Change
02/25/16   Regarding the termination of the period for automatic switching of the old bank name and bank code (to the current bank name and bank code) for domestic fund transfers (such as salary payments) (Re-posting)
11/02/15   SMBC Trust Bank completes the integration of Citibank Japan's retail banking operationsLink to PDF document
11/01/15   Regarding name changes of the company, products and services in relation with the business integration
11/01/15   FAQ about the integration of Citibank Japan's retail banking business with SMBC Trust Bank
04/18/18   Regarding the issues with Premium Deposits
04/16/18   Important notice about changes of instruction details for Overseas Telegraphic Transfer to SMBC Trust Bank PRESTIA Account
04/12/18   Relocation of branches /a mini branch (Akasaka branch, Ikebukuro branch, Gotanda branch, Shinjuku Higashiguchi branch, Fujisawa mini branch, and Fukuoka branch)
04/06/18   Regarding ATM Usage Fee at overseas ATMs after a transition to the New System

More

Maintenance Notice
Maintenance Notice

Currently, no system maintenance is scheduled.
Please be notified that urgent maintenance may possibly occur.

 
Check if you are facing any of the problems mentioned below while using new PRESTIA Online. Click on the problem to view solution.
  Incidence A: Lorem ipsum dolor sit amet, consectetur adipisicing elit,  
  Incidence B: Lorem ipsum dolor sit amet, consectetur adipisicing elit,  
  Incidence C: Lorem ipsum dolor sit amet, consectetur adipisicing elit,  
This icon indicates new pop up window. If you cannot view this information, please turn on the pop up settings in your internet browser.
 
PRESTIA Online Assistance
PRESTIA Online
PRESTIA Online
 
 
Security
Security

Please read the guidelines below carefully so that you can protect yourself from becoming a victim of financial crimes such as fraudulent transactions and suspicious e-mails.

 Details
 
PRESTIA Online Helpdesk (available 24 hours a day, 365 days a year)
Within Japan:
0120-41-0956 (toll free)
From overseas:
81-45-330-2888 (toll charges apply)
Text Size
Medium
Large
xLarge
• Clear your browser's cache. For the details on how to clear your browser's cache please click here

Regarding the display of consumption tax Please note that at SMBC Trust Bank fees may be displayed either inclusive or exclusive of consumption tax. In cases where fees are displayed exclusive of consumption tax as "excluding tax", consumption tax will be added and charged separately. Thank you for your understanding. SMBC Trust Bank Ltd.
Asset Management with Greater Peace of Mind Details(PDF)
Our wealth management services for customers aged 75 and over Details
Information on Special Reconstruction Income Tax Details
Confirmation of customer occupations required by revised legislation Details
 
PRESTIA Online

Please note that at SMBC Trust Bank fees may be displayed either inclusive or exclusive of consumption tax. In cases where fees are displayed exclusive of consumption tax as "excluding tax", consumption tax will be added and charged separately.
Products and services featured here may not be purchasable or able to be provided to customers for various reasons determined by SMBC Trust Bank. We kindly request your understanding in advance.
Products and services including interest rates, fees, exchange rates etc. featured here are available for SMBC Trust Bank PRESTIA.
The trademarks "Citi", "Citibank" and "Citigold" and all similar trademarks and derivatives thereof or other trademarks owned or used by Citigroup Inc. are displayed herein under the express permission of Citigroup Inc. and related entities.

SMBC Trust Bank Summary of Conflict of Interest Management Policy
Solicitation Policy of SMBC Trust Bank Ltd.
Basic Policy on Anti-Social Forces
How to use this site
株式会社SMBC信託銀行
登録金融機関 関東財務局長(登金)第653号
加入協会 : 日本証券業協会、一般社団法人日本投資顧問業協会、一般社団法人第二種金融商品取引業協会
Copyright © 2018 SMBC Trust Bank Ltd. All Rights Reserved.