SMBC Trust Bank PRESTIA Telephone Numbers

As of November, 2016

Emergency contact number for lost/stolen Cash Cards

Lost/stolen cash cards notifications and inquiries (Reference and transaction are not available)

In Japan (charges apply) 045-330-2890
From overseas (charges apply) 81-45-330-2890
Non Account Holders

Product and service inquiries

Toll-Free (Available from mobile) 0120-50-4189
In Japan (charges apply) 045-330-2881

(Service hours: 24 hours a day, 365 days a year.)

Account Holders - PRESTIA Phone Banking -

Verification, Inquiries, Transactions, and Customer Service

Toll-Free (Available from mobile) 0120-110-330
In Japan (charges apply) 045-330-2880
From overseas (charges apply) 81-45-330-2880
PRESTIA Online Helpdesk

For Account Holders / Internet banking and system inquiries

Toll-Free (Available from mobile) 0120-41-0956
In Japan (charges apply) 045-330-2888
From overseas (charges apply) 81-45-330-2888
SMBC Trust Bank PRESTIA Information Dial

Interest rates and Foreign exchange rates

In Japan (charges apply) 045-330-2870
Kaigai Ryogae Card (Japanese only)

Inquiries

In Japan (charges apply) 045-287-2042
From overseas (charges apply) 81-45-287-2042
Credit Card Information Dial

Credit Card Information Desk

Credit Card Information desk
(toll-free)
0120-816-437 (Sumitomo Mitsui Credit Card)
(Tokyo) 03-6627-4136 (Sumitomo Mitsui Credit Card)
(Osaka) 06-6445-3503 (Sumitomo Mitsui Credit Card)

(Service hours: Mon-Fri 9:00 - 19:00, Sat · Sun · Public holiday 9:00 - 17:00, Except 12/30 - 1/3 Holiday)

For SMBC Trust Bank Credit Card members

Gold Card Desk (toll-free) 0120-498-012 (Sumitomo Mitsui Credit Card)
Platinum Card Desk (toll-free) 0120-210-085 (Sumitomo Mitsui Credit Card)

(Service hours: Weekday 9:00 - 17:00 open year round, Except 12/30 - 1/3 Holiday)

Non SMBC Trust Bank Credit Card members

Account Holders (toll-free) 0120-573-505 (SMBC Trust Bank)
Non Account Holders (toll-free) 0120-504-189 (SMBC Trust Bank)

SMBC Trust Bank PRESTIA Information Desk

Toll-Free (available from mobile) 0120-573-505 (SMBC Trust Bank)
Telephone number information

For quick confirmation of the appropriate telephone number to dial

Toll-Free (Available from mobile) 0120-039-104
In Japan (charges apply) 045-330-2871
From overseas (charges apply) 81-45-330-2871
Inquiry regarding the integration (necessary procedures related to the bank name change, etc.)

The Numbers below are only for general inquiries on the integration of SMBC Trust Bank with Citibank's former retail banking business (Transactions are not available).

Toll-Free (Available from mobile) 0120-151-503
In Japan (charges apply) 045-287-2060
From overseas (charges apply) 81-45-287-2060

(Service hours: Mon-Fri 9:00 - 17:00 except public holidays and Year-end and New Year holidays)

Information on JBA Customer Relations Center

Japanese Bankers Association (JBA) runs the JBA Customer Relations Center as a contact point to which customers can go for consultation and inquiries and to which they can direct their opinions and complaints about banks.
Consultations and inquiries are free of charge.

Refer to the JBA website for more information.

  • *JBA Customer Relations Center supports only in Japanese.

Customers that are unable to resolve their problems with banks may use the Mediation Committee.

Telephone Numbers 0570-017109 or 03-5252-3772
Reception days Mon - Fri (Excluding national holidays and bank holidays)
Reception hours 9:00 - 17:00

JBA is a legally designated dispute resolution organization.

What to do if you have revealed your personal information!
Lost/stolen cash cards notifications and inquiries (Reference and transaction are not available)
045-330-2890 (charges apply)
From overseas 81-45-330-2890 (charges apply) 24 hours a day, 365 days a year.
Inquiry regarding the integration (necessary procedures related to the bank name change, etc.)
The Numbers below are only for general inquiries on the integration of SMBC Trust Bank with Citibank's former retail banking business
0120-151-503
From overseas 81-45-287-2060 (charges apply)

*Transactions are not available.

*Service hours: Mon-Fri 9:00 - 17:00 except public holidays and Year-end and New Year holidays

Please contact PRESTIA Phone Banking   to change your password.
Automated Voice Guidance Service 0120-110-330
Card PIN change
Service hours:
Weekdays 9:00-16:50
Telephone PIN change
Service hours:
24 hours a day,
365 days a year.
Please note this service is not available at certain times.