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PRESTIA MobileCrime cases and countermeasures by scene
Transactions on PCs and smartphones
- Case Studies about damage related to spyware/viruses
- Examples of damage related to phishing
PRESTIA's Security Services
The services that can be used in online banking
PRESTIA introduces an automatic sign-off mechanism and other measures to block unauthorized access.
One Time Password (OTP) Service
One Time Password (OTP) is a single-use password of a six-digit number. Our security level has been further strengthened with advanced transaction authentication.
Virtual Pad
Entering your PIN or password using the Virtual Pad displayed on your computer screen to protect you from password theft that monitors your keyboard strokes.
Using encryption technology
Customer information is encrypted to protect it during transmission. Online banking service uses very strong TLS encryption for its encryption method.
Digitally signed e-mails
SMBC Trust Bank adds a digital signature to e-mail messages as measures to confirm the sender's authenticity and prevent message tampering.
Using a firewall to block external access
Blocks unauthorized external access. Online banking uses a security system called a firewall to protect against unauthorized external access.
Automatic sign-off
Automatically signs you off after a set amount of time with no activity.
Advance payee registration
Registering payees in advance can prevent unauthorized transfers or remittances.
In order for our customers to use a cash card safely at ATMs
PRESTIA provides various services to set a maximum amount that can be traded in a day, etc.
PRESTIA Alert Services
With this service, you are notified with an e-mail to your registered e-mail address every time your cash card is used.
Limit Control
PRESTIA offers the service to set your own daily limit for your cash card.
To protect your precious assets
Precautions for Using ATMs Overseas
Introducing the tips for your cash cards to be used overseas. Printing and carrying this flyer will help give you peace of mind while traveling abroad.
Compensation for damages
Unauthorized use by a third party due to counterfeiting or theft of GLOBAL PASS (Multi Currencies Visa Debit with Cash Card) can be traced back up to 60 days prior to the date of notification to PRESTIA.
PRESTIA will compensate you for damages that occur after that date up to 5 million yen per year.
- *PRESTIA may not be able to compensate for damage caused intentionally or by negligence on the part of the customer.
- Our Request
Recently, there are cases where customers do not notice and notify us of suspicious transactions months after there had been many unfamiliar transactions made on the internet sites such as Amazon, APPLE.com, resulting in difficulty compensating the damage.
Please stay alert to PRESTIA Alert Service notifications and check account activities on a regular basis to make sure that there is no suspicious transaction.
Cases that could be either customer's gross negligence or customer's negligence
Contact Us
What to do if you have revealed your personal information!
- Please contact us immediately in the following cases. As per your request, we promptly change PIN, suspend the card or reissue the card.
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- Personal information such as account number, personal identification number (Domestic Cash Card PIN, Debit PIN, T-PIN) or 16-digit GLOBAL PASS card number is stolen.
- Had your card lost or stolen.
- Noticed an unfamiliar transaction by receiving a PRESTIA Alert Service E-mail or checking your account activities.
Telephone
Lost/stolen cash cards notifications and inquiries
046-401-2126Within Japan (charges apply)
Service hours24 hours a day, 365 days a year.
- *Reference and transaction are not available
81-46-401-2126From Overseas (charges apply)
Service hours24 hours a day, 365 days a year.
- *Reference and transaction are not available
Please call the number below for inquiries of fraud
0120-373-706Within Japan (toll-free)
Service hoursMon-Fri 9:00 - 17:00 except public holidays and Year-end and New Year holidays
81-3-6854-4500From Overseas (charges apply)
Service hoursMon-Fri 9:00 - 17:00 except public holidays and Year-end and New Year holidays
Please contact PRESTIA Phone Banking to change your password
Automated Voice Guidance Service
0120-110-330 (toll-free)
Cash card PIN change
Service hours24 hours a day, 365 days a year
Telephone PIN change
Service hours24 hours a day, 365 days a year
- *Please note this service is not available at certain times.
81-46-401-2100From Overseas (charges apply)
Service hours24 hours a day, 365 days a year.