Thank you for choosing SMBC Trust Bank PRESTIA. Thank you for choosing SMBC Trust Bank PRESTIA.

Please read the following account opening procedures.
For inquiries, please call:
0120-504-189 (toll-free)

If you cannot reach us at the above number, please call:
046-401-2110 (charges apply)

Please have the following on hand when you begin your application.

List of Acceptable Identification Documents

  • Japanese Customers
  • Foreign Customers
  • Please choose one of the following for Identification documents.

    * Please make sure that the identification document has your current address.
    * Image files that include your Individual Number, sensitive information and/or a security code cannot be accepted.

    * Please also refer to "Examples of Unacceptable Image Files."

    • File format: JPG, BMP, PNG and GIF format only (PDF files are not accepted.)
    • File size: Up to 25MB

    !Please make sure that the image does not reflect the light from the flash or include shadows, or is not blurring due to hand movement.

    Driver's LicenseDriver's License
    Front,Back.Images of both sides of the license are required.
    Driving Record Certificate (issued on April 1, 2012 or later) is also accepted.
    Health Insurance CardHealth Insurance Card
    Images of both sides of the card are required.
    (If you have a paper-based national health insurance card, only an image of the front side of the card is required.)
    Please make sure that the address section is filled out correctly with your current address.
    PassportPassport
    Images of 2 pages, i.e., the page showing the passport holder's photograph and the page showing the holder's address, are required.
    Please make sure that the address section is filled out correctly with your current address.
    Individual Number CardIndividual Number Card
    Only an image of the front side of the card is required.
    *An image of the back side of the card is not required.
    Please remove a card guard case before capturing an image of the card.
    We do not accept a notification card as an identification document.

    Examples of Unacceptable Image Files

    You will be asked to submit an image file again in these cases as we are not able to verify the details on the document.

    • Too small

    • Missing a part of the image

    • Blurry

    • Light from the flash is reflected

    • The image is corrupted

    • The image is too dark or includes shadows

  • Have you been in Japan for more than 6 months?

    Please upload the document to show the points below.
    (The application process goes faster if you choose Residence Card.)

    The fact that you have been living in Japan for the past 6 months.

    Your name in alphabetic.

    Your current address.

    Please choose one of the following for Identification documents.

    * Image files that include your Individual Number, sensitive information and/or a security code cannot be accepted.

    *Please also refer to "Examples of Unacceptable Image Files."

    • File format: JPG, BMP, PNG and GIF format only (PDF files are not accepted.)
    • File size: Up to 25MB

    !Please make sure that the image does not reflect the light from the flash or include shadows, or is not blurring due to hand movement.

    Both sides upload required

    Residence Card

    Please confirm that your name is written in alphabetic characters.

    Please confirm that it is over 6 months since the date of issue.

    Back side is required even if there is no mention.

    * The expired document will not be accepted.

    * We may not open an account if your remaining "Period of Stay" is less than 3 months. Please renew your Residence Card before apply to open an account. (Please upload both expired and renewed Residence Cards in such a case.)

    Driver's License

    Health Insurance Card

    Special Permanent Resident Certificate

    Front side only upload required

    Individual Number Card

    * When you return to your country or change to a residential address outside Japan, please close your account.

    Please upload the document to show the points below.
    (The application process goes faster if you choose Residence Card.)

    The plan of stay in Japan is longer than a year.

    Your name in alphabetic.

    Your current address.

    Attatch Employee ID Card or Certificate of Enrollment issued by your employer located in Japan (supplementary document).

    Please choose one of the following for Identification documents.

    * Image files that include your Individual Number, sensitive information and/or a security code cannot be accepted.

    *Please also refer to "Examples of Unacceptable Image Files."

    • File format: JPG, BMP, PNG and GIF format only (PDF files are not accepted.)
    • File size: Up to 25MB

    !Please make sure that the image does not reflect the light from the flash or include shadows, or is not blurring due to hand movement.

    Both sides upload required

    Residence Card

    Please confirm that your name is written in alphabetic characters.

    Please confirm that the period of residence is one year or more.

    Back side is required even if there is no mention.

    * The expired document will not be accepted.

    * We may not open an account if your remaining "Period of Stay" is less than 3 months. Please renew your Residence Card before apply to open an account. (Please upload both expired and renewed Residence Cards in such a case.)

    * Supplementary documents that can be confirmed that you are working at an office located in Japan will be also required with your identification documents.

    About Supplementary Documents

    Driver's License

    Health Insurance Card

    Special Permanent Resident Certificate

    Front side only upload required

    Individual Number Card

    * When you return to your country or change to a residential address outside Japan, please close your account.

    [please note]
    Please submit supplementary documents with the identification documents.

    Please select one from the supplementary document below.

    • Employee ID Card

      · Please check the following.
      · Alphabrtical notation of name
      · Your office located in Japan
      · We do not accept a credit-card integrated employee card.

    • or

    • Certificate of enrollment from your place of work

      Alphabetical notation of name can be confirmed


    Examples of Unacceptable Image Files

    You will be asked to provide the image file again in the cases we are unable to verify the details on the document.

    • Blurry

    • Too dark or includes shadows

    • Too small

    • Missing a part of the image

    • Light from the flash is reflected

    • Corrupted

Account Opening Flow

Please follow the steps below when the image file is ready.

Read points to note Read points to note

Please read the Points to Note and "Important Notice Regarding Opening an SMBC Trust Bank Account ." (PDF file).

Enter information Enter information

Please provide your basic personal information and answer a few questions.

Upload document Upload document

Please have the image file of your identification documents ready.

Confirm entry Confirm entry

Verify your information and uploaded image file before submitting.

After you submit the application you will receive a SMS message with the authentication number.

Application is complete Application is complete

Processing the application normally takes 3-5 business days. We will send you an email letting you know if you are approved for your account.

You will receive your banking card via simplified registered mail (transfer prohibited) approximately 5 business days after the account number is issued.

* We may request you to submit your information additionally prior to opening your account.

Based on the revised Act on the Use of Numbers to Identify a Specific Individual in the Administrative Procedure, from January 1, 2018, bank accounts have started to be linked to the account holders' individual numbers (hereinafter "My Number"). Accordingly, SMBC Trust Bank changed the purpose of use of specific personal information (My Number) to respond to this trend. In addition to transactions that already require the notification of My Number, starting January of 2018, customers who already have an account with the bank or those who are going to open an account with the bank are asked to provide the bank with their My Number information on a voluntary basis.
Please click here別ウィンドウで開きます for details on how to provide your My Number information.

<Maintenance Notice>

* SMBC Trust Bank Ltd. will launch "GLOBAL PASS", an integrated cash card with multi-currency Visa debit function, on Tuesday, October 1, 2019 (planned).

Application for opening an account through internet will be unavailable during the following period accordingly.
6:00pm on Friday, September 20, 2019 - 9:00am on Tuesday, October 1, 2019 (planned)

We apologize for any inconvenience this may cause, but if you are in a hurry, please apply for opening an account as early as possible.
Please note that if your account is not opened by Monday, September 30, 2019 after applying, please select the desired GLOBAL PASS after Tuesday, October 1, 2019 and proceed again.
Click here for the details about GLOBAL PASS.


• Jiyugaoka Consulting Office (Jiyugaoka Mini Branch) has been relocated to the 9th floor of "SMBC Jiyugaoka Bldg." on Monday, August 26, 2019 as "Jiyugaoka Branch". Please note that the venue's name has changed accordingly. Click here for the details.

• Kyoto Branch will be relocated to Kyoto Mitsui Bldg. on Tuesday, September 24, 2019.
Click here for the details.

You will be directed to a site operated by the bank's partner company, salesforce.com Co., Ltd.