Regarding Service Limitations (February 9-10, 2018) due to Planned System Maintenance

January 2018

Dear Customer,

Thank you for banking with SMBC Trust Bank.

From 14:30 on Friday February 9, 2018 to 17:00 on Saturday February 10, 2018, some SMBC Trust Bank PRESTIA's services will be suspended or limited due to planned system maintenance. The services listed below will be unavailable during this period. Your understanding is appreciated.

PRESTIA Phone Banking will also be unavailable during the period below. However, notifications or inquiries related to card loss or theft will still be handled at 045-330-2890 (81-45-330-2890 from overseas).

■System Maintenance

Maintenance Period Services unavailable during maintenance
February 9, 2018 (Fri)
14:30 - 24:00
  • Funds transfer at SMBC Trust Bank ATM
February 9, 2018 (Fri)
20:00 - 24:00
  • All transactions at SMBC Trust Bank ATMs
  • All transactions with SMBC Trust Bank Banking Card via all of affiliate ATMs
  • J-Debit Services with SMBC Trust Bank Banking Card
February 9, 2018 (Fri) 16:30 -
February 10, 2018 (Sat) 17:00
  • PRESTIA Phone Banking
  • Automated Voice Guidance Service
  • PRESTIA Online
  • PRESTIA Mobile
  • PRESTIA Alert Service
February 9, 2018 (Fri)
17:00 - 19:00
  • Evening Banking
    (Ginza branch, Shinjuku Minamiguchi branch, Yokohama branch, Osaka Ekimae branch)
February 10, 2018 (Sat)
10:00 - 16:00
  • Saturday Banking
    (Ikebukuro branch, Shibuya branch, Ginza branch, Shinjuku Minamiguchi branch, Nihonbashi branch, Hiroo branch, Jiyugaoka mini branch, Yokohama branch, Nagoya Ekimae branch, Osaka Ekimae branch, Kobe branch, Kyoto branch)
  • *Branch/Mini branch services will be available until 15:00 on Friday February 9, 2018. Please note that Aobadai Mini branch regularly closes at 16:00, but will also close at 15:00 along with other branches.
  • *The schedule above may change if other urgent maintenance is required. Your understanding is appreciated.

We sincerely apologize for any inconvenience this may cause.

Please inquire via PRESTIA Phone Banking if you have any questions.

We look forward to a continuing relationship in the future.

contact us
Telephone 0120-110-330 (toll-free, open 24 hours a day, 365 days a year)
*available from mobile

From Overseas 81-45-330-2880 (toll-charge)

SMBC Trust Bank Ltd.