Regarding Service Limitations (December 15-16) due to Planned System Maintenance

October 2017

Dear Customer,

Thank you for banking with SMBC Trust Bank.

From 14:30 on Friday December 15, 2017 to 17:00 on Saturday December 16, 2017, some SMBC Trust Bank PRESTIA's services will be suspended or limited due to planned system maintenance. The services listed below will be unavailable during this period. Your understanding is appreciated.

PRESTIA Phone Banking will also be unavailable during the period below. However, notifications or inquiries related to card loss or theft will still be handled at 045-330-2890 (81-45-330-2890 from overseas).

■System Maintenance

Maintenance Period Services unavailable during maintenance
December 15, 2017 (Fri)
14:30 - 24:00
  • Funds transfer at SMBC Trust Bank ATM
December 15, 2017 (Fri)
20:00 - 24:00
  • All transactions at SMBC Trust Bank ATMs
  • All transactions with SMBC Trust Bank Banking Card via all of affiliate ATMs
  • J-Debit Services with SMBC Trust Bank Banking Card
December 15, 2017 (Fri) 16:30 -
December 16, 2017 (Sat) 17:00
  • PRESTIA Phone Banking
  • Automated Voice Guidance Service
  • PRESTIA Online
  • PRESTIA Mobile
  • PRESTIA Alert Service
December 15, 2017 (Fri)
17:00 - 19:00
  • Evening Banking
    (Ginza branch, Shinjuku Minamiguchi branch, Yokohama branch, Osaka Ekimae branch)
December 16, 2017 (Sat)
10:00 - 16:00
  • Saturday Banking
    (Ikebukuro branch, Shibuya branch, Ginza branch, Shinjuku Minamiguchi branch, Nihonbashi branch, Hiroo branch, Jiyugaoka mini branch, Yokohama branch, Nagoya Ekimae branch, Osaka Ekimae branch, Kobe branch, Kyoto branch)
  • *Branch/Mini branch services will be available until 15:00 on Friday December 15. Please note that Aobadai Mini branch regularly closes at 16:00, but will also close at 15:00 along with other branches.
  • *The schedule above may change if other urgent maintenance is required. Your understanding is appreciated.

We sincerely apologize for any inconvenience this may cause.

Please inquire via PRESTIA Phone Banking if you have any questions.

We look forward to a continuing relationship in the future.

contact us
Telephone 0120-110-330 (toll-free, open 24 hours a day, 365 days a year)
*available from mobile

From Overseas 81-45-330-2880 (toll-charge)

SMBC Trust Bank Ltd.