Regarding contact details of SMBC Trust Bank PRESTIA

December, 2015

Dear valued customers,

Thank you for banking with SMBC Trust Bank PRESTIA.

As already announced, SMBC Trust Bank acquired and integrated Citibank Japan's former retail banking business including all of its customers, branches and employees on November 1, 2015, and has been continuing the business under the new brand "PRESTIA". Please be assured that we will be offering our customers even better and enriched banking products and services, and we look forward to servicing you in the very near future.

The contact information of the bank is basically the same as before integration. However, we are providing important contact information below in a summarized form for your convenience. Please refer to the information below when you contact us.

Contact details of PRESTIA

Inquiry regarding the integration (necessary procedures related to the bank name change, etc.)

Toll-Free (Available from mobile) 0120-151-503
In Japan (charges apply) 045-287-2060
From overseas (charges apply) 81-45-287-2060

(Service hours: Mon-Fri 9:00 - 17:00 except public holidays and Year-end and New Year holidays)

Account Holders - PRESTIA Phone Banking - (Inquires, Transactions and others)

Toll-Free (Available from mobile) 0120-110-330
In Japan (charges apply) 045-330-2880
From overseas (charges apply) 81-45-330-2880

*Please make sure to have your bank account number and Telephone Personal ID Number (T-PIN) when you call.

(Service hours: 24 hours a day, 365 days a year.)

Non Account Holders

Toll-Free (Available from mobile) 0120-50-4189
In Japan (charges apply) 045-330-2881

(Service hours: 9:00 - 17:00 except Year-end and New Year holidays)

For other inquires regarding PRESTIA, please refer to SMBC Trust Bank PRESTIA Telephone Numbers.

Contact details and business hours of SMBC Trust Bank PRESTIA's branches

*Please note that branch addresses and phone numbers are the same as before the integration.

SMBC Trust Bank
Ohtemachi Branch
1F, Ote Center Bldg., 1-1-3 Ohtemachi, Chiyoda-ku, Tokyo 03-3215-0051* Weekdays
9:00-15:00
(Weekends/Holiday
Closed)
SMBC Trust Bank
Ginza Branch
M2F, 2F, 3F, 4F, Kurosawa Bldg., 6-9-2 Ginza, Chuo-ku, Tokyo 03-5568-1653* Weekdays
9:00-15:00,
17:00-19:00
Saturdays
10:00-16:00
(Sunday/Holiday
Closed)
SMBC Trust Bank
Akasaka Branch
1F, 2F, Prudential Plaza, 2-13-10 Nagata-cho, Chiyoda-ku, Tokyo 03-3596-8836* Weekdays
9:00-15:00
(Weekends/Holiday
Closed)
SMBC Trust Bank
Shinjuku Higashiguchi Branch
1F-4F, MLJ Shinjuku Bldg., 3-19-4 Shinjuku, Shinjuku-ku, Tokyo 03-3226-4395* Weekdays
9:00-15:00
(Weekends/Holiday
Closed)
SMBC Trust Bank
Shinjuku Minamiguchi Branch
1F, Kubo Bldg. 2-9-2 Yoyogi, Shibuya-ku, Tokyo 03-3375-9930* Weekdays
9:00-15:00,
17:00-19:00
Saturdays
10:00-16:00
(Sunday/Holiday Closed)
SMBC Trust Bank
Kichijoji Mini Branch
1F, 8F, Iwasaki Kichijoji Bldg., 1-15-9 Kichijoji-Honcho, Musashino-shi, Tokyo 0422-23-5141* Weekdays
9:00-15:00
(Weekends/Holiday
Closed)
SMBC Trust Bank
Tachikawa Branch
1F, 2F, Suzuharu Bldg., 2-7-16 Akebono-cho, Tachikawa-shi, Tokyo 042-526-0712* Weekdays
9:00-15:00
(Weekends/Holiday
Closed)
SMBC Trust Bank
Ikebukuro Branch
1F, 2F, G-Bldg. Minami Ikebukuro 01, 1-19-5 Minami-Ikebukuro, Toshima-ku, Tokyo 03-5951-8405* Weekdays
9:00-15:00
Saturdays
10:00-16:00
(Sunday/Holiday
Closed)
SMBC Trust Bank
Shibuya Branch
1F, 2F, Dogenzaka Kabuto Bldg., 2-25-12 Dogenzaka, Shibuya-ku, Tokyo 03-3780-2508* Weekdays
9:00-15:00
Saturdays
10:00-16:00
(Sunday/Holiday
Closed)
SMBC Trust Bank
Jiyugaoka Mini Branch
2F, Okuzumi Bldg., 1-26-14 Jiyugaoka, Meguro-ku, Tokyo 03-5701-9211* Weekdays
9:00-15:00
(Weekends/Holiday
Closed)
SMBC Trust Bank
Urawa Branch
1F, 3F, 4F, Urawa Nikko Bldg., 2-1-23 Takasago, Urawa-ku, Saitama-shi, Saitama 048-832-1221* Weekdays
9:00-15:00
(Weekends/Holiday
Closed)
SMBC Trust Bank
Aoyama Branch
1F, 8F, 9F, Ao, 3-11-7 Kita-Aoyama, Minato-ku, Tokyo 03-5485-3913* Weekdays
9:00-15:00
(Weekends/Holiday
Closed)
SMBC Trust Bank
Hiroo Branch
1F, 2F, HIROO REEPLEX B's, 5-15-27 Minami-Azabu, Minato-ku, Tokyo 03-5423-0335* Weekdays
9:00-15:00
Saturdays
10:00-16:00
(Sunday/Holiday
Closed)
SMBC Trust Bank
Gotanda Branch
1F, 3F, Gotanda Hata Bldg., 2-2-3 Higashi-Gotanda, Shinagawa-ku, Tokyo 03-3448-1052* Weekdays
9:00-15:00
(Weekends/Holiday
Closed)
SMBC Trust Bank
Nihonbashi Branch
1F, 2F, Nihonbashi Kato Bldg., 2-1-14 Nihonbashi, Chuo-ku, Tokyo 03-5203-5436* Weekdays
9:00-15:00
(Weekends/Holiday
Closed)
SMBC Trust Bank
Chiba Branch
1F, Sencity Tower, 1000 Shinmachi, Chuo-ku, Chiba-shi, Chiba 043-238-6180* Weekdays
9:00-15:00
(Weekends/Holiday
Closed)
SMBC Trust Bank
Yokohama Branch
2F, 8F, Yokohama First Bldg., 1-6-1 Kita-Saiwai, Nishi-ku, Yokohama-shi, Kanagawa 045-314-0716* Weekdays
9:00-15:00,
17:00-19:00
Saturdays
10:00-16:00
(Sunday/Holiday
Closed)
SMBC Trust Bank
Fujisawa Mini Branch
4F, 2002. K&S Bldg., 2-8 Minami-Fujisawa, Fujisawa-shi, Kanagawa 0466-27-0311* Weekdays
9:00-15:00
(Weekends/Holiday
Closed)
SMBC Trust Bank
Aobadai Mini Branch
7F, Aobadai Tokyu Square South-2, 1-7-1 Aobadai, Aoba-ku, Yokohama-shi, Kanagawa 045-985-7463* Weekdays
10:00-16:00
(Closed on Weekends,
Holiday &
unavailable on the
days Aobadai Tokyu
Square is closed)
SMBC Trust Bank
Nagoya Branch
1F, Sakae Parkside Place, 3-16-27 Nishiki, Naka-ku, Nagoya-shi, Aichi 052-950-2391* Weekdays
9:00-15:00
Saturdays
10:00-16:00
(Sunday/Holiday
Closed)
SMBC Trust Bank
Nagoya Station Mini Branch
33F, Office Tower, JR Central Towers, 1-1-4 Meieki, Nakamura-ku, Nagoya-shi, Aichi 052-565-4430* Weekdays
9:00-15:00
(Weekends/Holiday
Closed)
SMBC Trust Bank
Sapporo Branch
1F, Hokkaido Bldg., 1-banchi, Kita 2-jo, Nishi 4-chome, Chuo-ku, Sapporo-shi, Hokkaido 011-221-7610* Weekdays
9:00-15:00
(Weekends/Holiday
Closed)
SMBC Trust Bank
Fukuoka Branch
1F, Tenjin-nishidori Business Center, 2-8-30 Tenjin, Chuo-ku, Fukuoka-shi, Fukuoka 092-724-6511* Weekdays
9:00-15:00
(Weekends/Holiday
Closed)
SMBC Trust Bank
Shinsaibashi Branch
1F, 2F, Midosuji Diamond Bldg., 2-1-2 Nishi-Shinsaibashi, Chuo-ku, Osaka-shi, Osaka 06-6213-2731* Weekdays
9:00-15:00
(Weekends/Holiday
Closed)
SMBC Trust Bank
Umeda Branch
1F, 7F, ABC-MART Umeda Bldg., 1-27 Chayamachi, Kita-ku, Osaka-shi, Osaka 06-4802-0277* Weekdays
9:00-15:00
(Weekends/Holiday
Closed)
SMBC Trust Bank
Kobe Branch
1F, S.Yoshimatsu Bldg., 8-1-17 Gokodori, Chuo-ku, Kobe-shi, Hyogo 078-265-2415* Weekdays
9:00-15:00
Saturdays
10:00-16:00
(Sunday/Holiday
Closed)
SMBC Trust Bank
Kyoto Branch
1F, 2F, K・I Shijo Bldg., 88 Kankoboko-cho, Shijodori-Muromachi-Higashiiru, Shimogyo-ku, Kyoto-shi, Kyoto 075-212-5387* Weekdays
9:00-15:00/
Saturdays
10:00-16:00
(Sunday/Holiday
Closed)
SMBC Trust Bank
Osaka Ekimae Branch
2F, Osaka Dai-ichi Seimei Bldg., 1-8-17 Umeda, Kita-ku, Osaka-shi, Osaka 06-6344-8608* Weekdays
9:00-15:00,
17:00-19:00
Saturdays
10:00-16:00
(Sunday/Holiday
Closed)
SMBC Trust Bank
Ashiya Branch
2F, Hotel Takezono Ashiya, 10-1 Ohara-cho, Ashiya-shi, Hyogo 0797-38-0967* Weekdays
9:00-15:00
(Weekends/Holiday
Closed)

* Phone lines are open between 9:00 and 17:00 on weekdays at branches and mini branches (10:00-16:00 at Aobadai Mini Branch).

For detailed information on each Branch and mini branch, please refer to Branches & ATMs.

FAQ regarding the integration

For necessary procedures in relation with the integration, please refer to "Regarding necessary procedures related to the change of bank name and bank code."Link to PDF document

For other inquires, please refer to FAQ concerning the transfer of Citibank's former retail business in Japan and its integration with SMBC Trust Bank.Open in new window

Other inquires regarding SMBC Trust Bank (including services for corporate customers, trust servies, and private banking)

Main Phone Number for SMBC Trust Bank:
Please note that you will hear IVR when you call the main number
  • Please press "*" then "1" for PRESTIA customers who have a bank account with us
  • Please press "*" then "2" for customers who have an account with Private Banking
  • For other inquiries, please press "*" then "3" and wait
*If you have a bank account with PRESTIA, please make sure to have your bank account number and Telephone Personal ID Number (T-PIN) when you call.
03-4510-4300

(Service hours: Mon-Fri 9:00 - 17:00 except public holidays and Year-end and New Year holidays)

Please note that there is no SMBC Trust Bank PRESTIA branch nor ATM at the SMBC Trust Bank Headquarter in Nishi-Shimbashi, Minato-ku.

PRESTIA Business Unit
SMBC Trust Bank Ltd.