PRESTIA SMBC TRUST BANK

Security

PRESTIA's
Top-Class Security

We protect our customers'
precious accounts with
measures such as One Time
Password and advanced
transaction authentication.

Advanced security services from PRESTIA, the foreign currency expert.

In addition to a variety of security services designed to prevent unauthorized online banking access and minimize damage from counterfeit Cash Cards, etc., PRESTIA also carries out various measures to catch unauthorized access early, and responds to customer inquiries from Japan and overseas 24 hours a day, 365 days a year for unexpected troubles. Being proactive in using the bank's security services in addition to security measures that you can take on your own is an effective way to protect your precious account from financial crimes.

PRESTIA Security Service

In order for our customers to use PRESTIA Online safely

PRESTIA introduces an auto signoff mechanism and other measures to block unauthorized access.

One Time Password (OTP) Service image

One Time Password (OTP) Service

One Time Password (OTP) is a single-use password of a six-digit number. Our security level has been further strengthened with advanced transaction authentication.

  • Virtual Pad

    Entering your PIN or password using the Virtual Pad displayed on your computer screen to use PRESTIA Online effectively protects you from password theft that monitors your keyboard strokes.

  • Using encryption technology

    Customer information is encrypted to protect it during transmission. PRESTIA Online service uses very strong TLS encryption for its encryption method.

  • Using a firewall to block external access

    Blocks unauthorized external access. PRESTIA Online uses a security system called a firewall to protect against unauthorized external access.

  • Advance payee registration

    Registering payees in advance can prevent unauthorized transfers or remittances.

  • Automatic sign-off

    Automatically signs you off after a set amount of time with no activity.

In order for our customers to use a cash card safely at ATMs

PRESTIA provides various services to minimize customers' damages from counterfeit Cash Cards etc.

  • PRESTIA Alert Services image

    PRESTIA Alert Services

    With this service, you are notified with an e-mail to your registered e-mail address every time your Banking Card is used to access your account.

  • Limit Control image

    Limit Control

    With our Limit Control service, you can set a daily limit for your cash card that applies to withdrawals at CDs/ATMs and for J-Debit use.

  • IC Banking Cards (with biometric authentication)

    Uses "finger vein authentication" to provide a high level of security. IC Banking Cards use "finger vein authentication" based on each person's unique finger vein patterns (biometric information) to ensure a high level of security. You must apply for an IC Banking Card to use biometric authentication.

  • ATM rear-view mirrors and privacy shielded touch panels

    When using an ATM, take care that no one else can see your PIN. SMBC Trust Bank ATMs have rear-view mirrors and privacy shielded touch panels.

Beware of Financial Crimes

To protect your precious assets Precautions for Using ATMs Overseas Introducing the tips for your cash cards to be used overseas. Printing and carrying this flyer will help give you peace of mind while traveling abroad. Click for details To protect your precious assets Precautions for Using ATMs Overseas Introducing the tips for your cash cards to be used overseas. Printing and carrying this flyer will help give you peace of mind while traveling abroad. Click for details

Compensation for damages

SMBC Trust Bank provides compensation for damages incurred by individual theft, counterfeit cash cards, etc., in accordance with the SMBC Trust Bank Banking Card and PRESTIA Gaika Cash Card Terms and Conditions. For more information, please see the individual Terms and Conditions. In addition, for examples of "gross negligence" that could lead to exclusion from compensation, or "negligence" that could reduce the compensation amount, please see "Cases that could be either customer's gross negligence or customer's negligence" below. With regard to individual customers who have experienced unauthorized withdrawals using online banking, the bank will inquire about the status of the damages and investigate how to handle each case individually.

Cases that could be either customer's gross negligence or customer's negligence

Contact Us

What to do if you have revealed your personal information!

Please contact SMBC Trust Bank PRESTIA immediately in cases like loss & stolen of your cash card and other personal information like your bank account number, PIN/T-PIN numbers, etc. Based on your request, we will promptly change your PIN, suspend your account, reissue your card, etc.

Telephone

Lost/stolen cash cards notifications and inquiries

  • 045-330-2890(charges apply)
  • From overseas
    81-45-330-2890(charges apply)

Service hours: 24 hours a day, 365 days a year.

*Reference and transaction are not available

Please call the number below for inquiries of fraud

  • 0120-373-706(toll-free)
  • From overseas
    81-3-6897-5250(charges apply)

Service hours: Mon-Fri 9:00 - 17:00 except public holidays and Year-end and New Year holidays

Please contact PRESTIA Phone Banking to change your password

Automated Voice Guidance Service

0120-110-330(toll-free)

Card PIN change

Service hours: Mon-Fri 9:00 - 17:00 except public holidays and Year-end and New Year holidays

Telephone PIN change

Service hours: 24 hours a day,365 days a year.

*Please note this service is not available at certain times.

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